Deskside Support
kettering, midlands, United Kingdom
HCLTech
knowledge including hardware, software, and networking concepts Strong skills in hardware level concepts on Desktops, laptops, Notebooks, Printers and Handhelds. Good knowledge of iOS, Android OS, rugged devices (tablets and iPads). Knowledge of windows Image build process and SCCM deployments Good knowledge in handling RF scanners, industry level … SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools tool. Troubleshoot and assist end users with mobile device setup, activations and performance issues, Handheld –Android & IOS support knowledge. Strong Customer service skills Excellent communication and conversation skills (Verbal and Written) and good documentation skills. Able to handle unforeseen situations. More ❯
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