2 of 2 Permanent Microsoft 365 Jobs in Kettering

base. Key Responsibilities Provide 1st and 2nd line technical support via phone, email, and remote tools. Troubleshoot and resolve issues across desktops, laptops, servers, networks, and cloud platforms (e.g., Microsoft 365, Intune, Azure). Install, configure, and maintain IT systems, software, and hardware. Proactively monitor systems to prevent downtime and respond to alerts. Escalate more complex issues … client satisfaction initiatives. Key Requirements Minimum 3 years' experience in IT support, helpdesk, or MSP environment (preferred). Strong knowledge of Windows and macOS operating systems, Active Directory, Office 365, and networking fundamentals. Experience with Azure, or similar cloud platforms. Excellent troubleshooting, communication, and customer service skills. Ability to manage multiple priorities in a fast-paced environment. Relevant … certifications (e.g., CompTIA, Microsoft, ITIL) are desirable but not essential. Must live within a 20-mile radius of Kettering, UK, with a valid driving licence and access to a car. Salary and Benefits Starting salary: £25,000 per annum Increased to £28,000 upon successful completion of the 6-month probationary period Professional development and training opportunities Exposure to More ❯

improvement. Maintain strict adherence to ITIL service management principles, including Incident, Problem, Change Management, and Continual Service Improvement. Provide technical guidance to customers infrastructure and cloud-based services (e.g., Microsoft Azure, AWS), as needed, collaborating with Operations … Centre technical teams on escalations to ensure seamless and effective service delivery. Provide hands-on management support across Bechtle’s broad technology stack, including Microsoft Windows, Active Directory, O365, Networking and cloud infrastructure, ensuring responsive and knowledgeable service. Customer Relationship Management (20%) Coordinate and lead regular service review meetings and Ad hoc meetings with customers, acting as the primary … operations, infrastructure, and customer-facing service delivery. Proven experience in managing corporate clients with 500+ staff. Vendor agnostic network, Wan, Lan, SD-Wan & Wi-Fi, qualifications and or experience Microsoft stack qualifications and or experience Cloud (Azure, AWS), qualifications and or experience Infrastructure, qualifications and or experience ITIL-qualified, ideally at least an intermediary level. Experience working with Autotask More ❯