3 of 3 Permanent Management Information System Jobs in Kingston Upon Thames

Tasks Inbound Service Desk Calls · Acting as first point of contact for all inbound customer calls and emails. · Walking customers through the case management process and fulfil customer requests for information. · Resolving technical issues over the phone wherever possible. · Logging and taking ownership of all inbound cases and … service issue to the Support Team Leader. · Tracking, routing, and redirecting problems to correct resources. · Updating customer data and producing activity reports. · Producing management reports which provide a clear view of the volume and support desk trends. · Arranging RMA collections and returns via company appointed courier Continuous Improvement More ❯

Tasks Inbound Service Desk Calls · Acting as first point of contact for all inbound customer calls and emails. · Walking customers through the case management process and fulfil customer requests for information. · Resolving technical issues over the phone wherever possible. · Logging and taking ownership of all inbound cases and … service issue to the Support Team Leader. · Tracking, routing, and redirecting problems to correct resources. · Updating customer data and producing activity reports. · Producing management reports which provide a clear view of the volume and support desk trends. · Arranging RMA collections and returns via company appointed courier Continuous Improvement More ❯

Tasks Inbound Service Desk Calls · Acting as first point of contact for all inbound customer calls and emails. · Walking customers through the case management process and fulfil customer requests for information. · Resolving technical issues over the phone wherever possible. · Logging and taking ownership of all inbound cases and … service issue to the Support Team Leader. · Tracking, routing, and redirecting problems to correct resources. · Updating customer data and producing activity reports. · Producing management reports which provide a clear view of the volume and support desk trends. · Arranging RMA collections and returns via company appointed courier Continuous Improvement More ❯