Help Desk Manager SaaS App Suppt Specialist, 50k
- Hiring Organisation
- Langley James Limited
- Location
- Kingston Upon Thames, Surrey, South East, United Kingdom
- Employment Type
- Permanent, Work From Home
- Salary
- £50,000
Help Desk Manager/SaaS/Application Specialist required by a 20-strong media tech SAAS company based in Kingston upon Thames, paying up to £50k, it is a hybrid role: 3 days in the office This role involves taking ownership of user support for a proprietary SaaS application, alongside … specialist when issues arise as well as building excellent relationships with internal and external customers Key Responsibilities: Application Mastery: Learn and support a bespoke SaaS application, becoming the internal subject matter expert and primary escalation point for complex queries. Team Management: Line-manage, mentor, and direct the daily workload ...