5 of 5 Permanent CRM Jobs in Lanarkshire

and close all support tickets or escalating when required. Becoming the business’s systems expert for Monday.com to support with task management and report creation. Utilise Dante Delegate Planner CRM to access, manage, and maintain up-to-date delegate information, supporting a data-driven approach to learner management. Communicate effectively with internal teams and external clients using Microsoft Outlook and More ❯

skills * Capable of working independently and as part of a team * Passion for personal development * Adherence to regulatory frameworks and call quality expectations * KPI focused * IT proficient (Word, Excel, CRM systems) ESSENTIAL EXPERIENCE * Dealing with customers confidently via telephone * Positive, driven, and motivated individual who thrives in a fast-paced environment * Customer onboarding and satisfaction experience * Account management? * Proven track More ❯

traffic management, removals, renewables & waste, commercial, IT. Extensive list of contacts already established in the relevant sector Proven track record of billing to target Knowledge and experience of using CRM/ATS A background in working in a client facing role Proven teamwork skills Strong telephone and written communication to business level Self motivated Tenacity in abundance If you would More ❯

to revenue growth by cross-selling associated products, events, or solutions* Hosting online meetings with various stakeholders to present BI Solutions based on their desired outcomes* Understand and utilise CRM tools such as Salesforce to track all pertinent account information and sales progress* Deliver revenue in a linear manner in line with agreed targets* Present linear forecasting (within agreed parameters … via CRM, supported by anecdotal evidence, to line manager* Develop a thorough understanding of BIP's competitive environment, including knowledge of competing product offerings* Ability to work in a complex, cross-functional team environment, managing dependencies and mitigating risks* High attention to detail and the management of multiple, competing priorities simultaneously* Sound business judgment and proven ability to influence internal … consultative, solutions-focused approach* Demonstrated ability to translate customer needs into business and product requirements* Proven ability to successfully influence at all levels within an organisation* Experience in using CRM systems, preferably Salesforce* Intermediate to advanced Microsoft Office skills (Word, Excel, Power Point and Outlook)* Outstanding verbal, written and digital communications skills* Strategic thinker with problems solving skills* Strong negotiating More ❯

to provide a holistic view of customer engagement and interaction. Create and maintain dashboards and reporting suites using tools such as Power BI, Tableau, or similar. Collaborate with digital, CRM, and service design teams to feed insights into service personalisation, campaign targeting, and ongoing customer experience improvements. Work with external service delivery partners to define customer data requirements and support … What you'll get: The chance to shape and influence how customer data is used across a major customer-facing organisation. A collaborative team culture with close links to CRM, digital, content, and service design teams. Opportunities to innovate, test, and contribute to the evolution of personalised customer services. More ❯