2 of 2 Permanent Client Onboarding Jobs in Lanarkshire

recruit an additional Digital Account Manager. Responsibilities Acting as the day-to-day contact for our clients, overseeing implementation of digital marketing campaigns and development retainers, in line with client objectives Maintaining account status/client WIP documents Ensuring internal teams have what they need from the client in order to execute projects and digital marketing campaigns … following up on meeting actions Building relationships with clients, establishing trust and transparent communication Creating quality campaign briefs for internal teams to action Working with internal teams to prioritise client work and ensure work is delivered on time and to a high standard Supporting the Client Services Director with new client on-boarding Project managing development projects … including creation and maintenance of project plan, scheduling regular client catch ups, and delivery of all project deliverables Participating in monthly and quarterly client meetings, preparing performance and strategy decks Creating monthly reporting commentary for clients and reviewing marketing reports before sending to client Managing client calls and meetings including creation of agendas and contact reports More ❯

environments. Collaborate with 1st and 2nd line teams to enhance overall service capability. Manage high-priority tickets in line with SLAs and business impact. Support infrastructure upgrades, migrations, and client onboarding projects. Maintain detailed documentation and contribute to knowledge sharing across the team. What You'll Bring Proven experience in 3rd line support within an IT or More ❯