3 of 3 Permanent Customer Experience Jobs in Lanarkshire

Are you passionate about using data to drive meaningful change? As a Performance Analyst, you'll play a key role in enhancing customer experience across our Delivery Operations by providing insightful, actionable analysis. You'll dig deep into complex data sets, conduct root cause investigations, and deliver performance insights that empower our Field Team to take focused, impactful … data management and analysis is essential Proficient in IT and Microsoft Office Suite, with advanced Excel expertise, including formulas, pivot tables, calculated fields, Power Query, Macros, and VBA Strong experience with Power BI, including creating dashboards and reports Proven experience in analytical roles, managing large volumes of data effectively Storytelling ability, simplifying complex data into clear, compelling narratives More ❯

of our core value streams to focus on developing and implementing innovative digital technology. You will manage, lead and coach a team of technical experts who build software and customer experiences that continues to drive, shape and deliver our customer-centric, data driven and digital first strategy. What you'll do: Technical Lead for a squad, ensuring collaborative … Owners, Developers, QA’s, Architects and the wider business. Lead, manage and coach a team of engineers. You will lead from the front with expert hands-on software development experience and ensure high technical standards are met throughout the team. Collaborate with the Product Owner to ensure the squad has a clear mission, understands the wider tech strategy, healthy … expertise with the team and champion/drive tech change wider than your squad. Qualifications What we’d love you to bring: A deep love of technology with a customer centric approach! A passion for people development; You will consider yourself a people motivator who has led a software development squad in an agile environment to deliver and achieve More ❯

Head of Customer Service A fast-growing, purpose-led travel company on a mission to deliver unforgettable holidays across the globe. With over 30,000 customers a year and teams in the UK, US, and Germany, our client recently became a certified B Corp a major step in their journey toward sustainable, values-driven growth. They are now hiring … a Head of Customer Service to lead a global team (20+), shape a future-ready, insight-driven service function, and scale a world-class customer experience. What youll do: ?? Define and deliver the global Customer Service strategy ?? Lead transformation across UK, US & Germany ?? Drive customer retention, satisfaction, and review scores ?? Implement CRM, AI and automation tools … change Bonus if you have: ? Travel or adventure sector experience preferred, but open to leisure or ecommerce sector ? Worked across UK, US and EU markets ? Lean Six Sigma, CX, or relevant qualifications Apply now or drop me a message to chat. More ❯