20 of 20 Permanent Customer Service Jobs in Lanarkshire

annum Location: UK Hybrid - Gosforth/Glasgow area with some remote working Our Team Are you ready to embark on an exciting journey with Virgin Money? As a Digital Service Advisor, you'll play a pivotal role in creating rewarding relationships with our customers over the phone. Your mission: to support our customers in accessing our innovative products, services … and digital solutions through inbound conversations. You'll be the friendly voice of Virgin Money, delivering heartfelt service every day. What you'll be doing • Be the Voice of Virgin Money, Guide customers over the phone, offering extra help and sharing how they can use our digital solutions.• Empower Customers, From navigating mobile and online banking to addressing everyday … you'll provide them with the relevant support and where necessary record any support needs to ensure we are mindful and aware of their needs moving forward.• Deliver Exceptional Service, if customer service and doing the right thing are your passions, we want you on our team!• Having brilliant inbound conversations, develop skills to deliver the right More ❯

Engineers. The focus will be the Maintenance and Repair of equipment used on large distribution vehicles. Our customers are even busier than ever before, so providing high levels of customer care is paramount for the success of our business as well as all of our employees. Duties and Responsibilities Installation, servicing and repair of tail lift, double deck, VBG … Shutter door equipment, limiting costs of stock used on contract accounts and maximising revenue generation in all areas. Optimise and maintain engineer van stock to maintain and enhance service delivery to MFS customers. Ensure relevant safety checks are carried out on the company van on a daily basis. Maintain product and customer requirements knowledge to meet ISO9002 standards … at all times. Liaise with central control and/or the service centre regarding job start and completion times, downtime and overtime authorisation; cost updates and customer purchase orders. Complete all relevant paperwork and online (PDA) requirements enabling central control and invoicing to maintain a high standard of customer interface - keeping the customer informed. Assist with More ❯

Kick ICT Group Kick ICT Group is one of the fastest growing providers of IT Services in the UK, with a talented and highly skilled team that provide outstanding service and value to our customers. We pride ourselves on our commitment to providing outstanding IT solutions, services and support. Yet we believe that it's how we work with … Solutions Partner designations. While these designations are technical in nature, they also speak to something bigger: our ongoing investment in the knowledge, tools, and people needed to deliver outstanding service and support. Why join Kick? At Kick, our culture is built on a foundation of collaboration, innovation, and respect. We foster an environment where every team member feels valued … would be preferred but not essential. Key Responsibilities Take 12 cases per day. This figure will fluctuate dependent on the number of issues on the dashboard Communicate with the customer in a warm, friendly and professional manner Manage cases within your queue and update at the end of each week, with a maximum of 10 cases still open (where More ❯

Do you have a keen interest in good customer service and want to start your career in IT? Park's Motor Group is a private family-owned business which takes great pride in being Scotland's leading independent motor group. Our dealerships cover a diverse range of manufacturers and we have an impressive range of vehicles and services. … a diploma with QA, receiving support and mentoring throughout the placement. Responsibilities: Answer and log IT support calls from users. Provide 1st line support to our users. Provide excellent customer service both verbal and written to end users. Keep users up to date on progress of their calls. Problem solve issues based on the information you have been … an infrequent Saturday 8am – 12pm. Benefits: For you: Access to the company pension scheme. Colleague introductory scheme. Industry leading discounts on purchases on new and used cars. Death in service benefit. For you and your family: Discounted servicing. Subsidised car purchase scheme. Employee assistance programme. 24/7 remote GP. Medical second opinions. Unlimited mental health support. Physiotherapy help More ❯

Customer Insights Analyst 2 Year Fixed Term Contract Location: Home/Glasgow (on site 2 days a week) Salary: £34,000 - £38,000 (+ excellent benefits including 28% pension contributions) Skills: Data Insights, Data Visualisation (Tableau, Power BI), SQL, Google or Adobe Analytics Are you passionate about using data to improve customer journeys? Do you enjoy translating complex … behavioural insights into clear, actionable strategies? If so, this could be a fantastic next step in your career. We're looking for a Customer Insights Analyst to join a data-led team focused on enhancing customer experience across digital and contact centre channels. You'll work at the intersection of data, technology, and customer experience-uncovering trends … identifying opportunities for service improvement, and shaping how customers engage with products and services. What you'll be doing: Analyse customer journey data from websites, mobile apps, and call centre platforms to identify key pain points, behaviour patterns, and service trends. Combine and interrogate data from multiple sources to provide a holistic view of customer engagement More ❯

Job Title: Service Desk Controller Location: Glasgow Salary: £29,000 - £31,182 (DOE) Hours: 41.5 hours (Mon-Fri 8-5) Contract: Permanent (Fully Office Based) Role Overview My client is seeking a proactive and organised Service Desk Controller to join their team in Glasgow. This pivotal role involves coordinating and prioritising the workload of the engineering team, ensuring … the efficient management of Work Order Numbers (WONs), and assisting in the achievement of contractual Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). The ideal candidate will possess strong organisational skills, a customer-focused mindset, and a commitment to quality and safety. Key Responsibilities Workload Coordination & Service Delivery Engineer Scheduling: Organise and prioritise the daily … workload of the engineering team to meet customer deadlines. Work Order Management: Oversee the life cycle of WONs from initiation to closure, ensuring timely and accurate processing. Quality Assurance: Support the team in adhering to established procedures and quality standards. Team Support & Communication Resource Allocation: Assess and balance the needs of customers and engineers in a dynamic environment. Backlog More ❯

Here at Chubb Fire & Security we're looking to add a Field Service Engineer to join ourLarge Project Team based across Scotland. Ideally based out of Glasgow this is a key role for us, working on prestigious sites across the region within Security Systems. About Us, Our Culture & What We Can Offer You Chubb Fire & Security have been protecting … Central Benefits Platform offering a wide variety discounts Health & Wellbeing Resources Bravo Awards: Recognising outstanding contributions from all employees and encourage excellence Goals and Objectives: To provide first line service and routine maintenance activities and support to all the company & third party products in use, throughout the region. Responsibilities: To repair, maintain and service systems in accordance with … Qualifications/Experience/Knowledge: Good basic education and ideally a relevant qualification in the electrical/Electronic industry. Alternatively able to demonstrate in depth knowledge through assessment. Field Service Experience. Good standard of IT skills. (Computer Literate). Good level of Customer Service experience. IPAF, ECS, CSCS, Safety Passport holder or similar would be beneficial. Full More ❯

Here at Chubb Fire & Security, we're looking to add a Field Service Engineer to join our Large Project Team based across Scotland. Ideally based out of Glasgow, this is a key role for us, working on prestigious sites across the region within Security Systems. About Us, Our Culture & What We Can Offer You Chubb Fire & Security has been … Scheme A Central Benefits Platform offering a wide variety of discounts Bravo Awards: Recognising outstanding contributions from all employees and encouraging excellence Goals and Objectives: To provide first-line service and routine maintenance activities and support to all the company & third-party products in use, throughout the region. Responsibilities: To repair, maintain, and service systems in accordance with … Qualifications/Experience/Knowledge: Good basic education and ideally a relevant qualification in the electrical/electronic industry. Alternatively, able to demonstrate in-depth knowledge through assessment. Field Service Experience. Good standard of IT skills. (Computer Literate). Good level of Customer Service experience. IPAF, ECS, CSCS, Safety Passport holder or similar would be beneficial. Full More ❯

ideal applicants should be a technically sound individual with the ability to work in high pressure situations teamed with a demonstrable knowledge of the core concepts of a multi-service provider (IaaS, Backups, Storage, Disaster recovery, Networking). Were looking for a candidate who can take ownership of incidents and tasks assigned to their department, while also following up … taking part in troubleshooting conference calls to perform root cause analysis on critical system issues Provision of first and second-line technical support to internal and external customers, maintaining service levels Performing daily health checks of cores service platforms Performing regular maintenance and patching of core service platforms Creating and maintaining technical knowledgebase documentation Required Skills & Qualifications … Full UK Drivers license Troubleshooting skills (Windows/Linux OS, Storage, Backups, Networking) Effective Communication Excellent Customer Service Skills Effective Team Player Attention to Detail Desired Skills & Product Experience Ticket Management to an ITIL Standard Service-Now IaaS VMware Storage SAN, S3, Cloud BaaS VM, File Database, Network Configuration DRaaS Zerto, SRM Networking Cisco/Fortinet Monitoring More ❯

7UL Salary: Competitive, DOE + Excellent Benefits! Contract: Full time, Permanent Benefits: Pension: Employee contribution 2.5% and employer 5.5%, Holidays: 35 days (including bank holidays), Life Cover: Death in Service 4 x salary, Dental and Private Medical Insurance after one year, Working Hours: 35 hours per week, with the choice of either; 8am to 4pm or 9am to 5pm … shift pattern Denholm Energy Services is an international service provider offering leading edge services principally to the energy and defence sectors. Denholm Energy Services employs over 4,000 people and is proud of the specialist experience and skill of its workforce. With operations in the UK, Caspian and Middle East, Denholm Energy Services is strategically based to support their … tools Desirable Experience: Microsoft Dynamics NAV/Dynamics 365 Business Central Citrix XenApp VMware vSphere CCTV and clock-in/time tracking systems What We're Looking For: Strong customer service and communication skills Comfortable working independently and as part of a wider IT team Able to manage tasks, prioritise issues, and meet deadlines Willingness to travel across More ❯

protected against cyber threats, and that your team can work productively and efficiently wherever and whenever they need to work Job Role: We are looking for a proactive and customer focused 1st Line IT Support Technician to join our growing IT team. This role is ideal for someone with a passion for technology and a desire to provide high … with Microsoft Office 365 applications, including Outlook, Teams, and SharePoint. Utilise remote desktop tools to assist users with offsite or remote support needs. Log, track, and resolve incidents and service requests using the IT ticketing system. Escalate unresolved issues to 2nd/3rd line support when necessary. Assist with onboarding and offboarding processes, including setting up hardware and accounts. … common desktop applications. Basic understanding of network concepts such as DNS, DHCP, and IP addressing. Proficient in using remote support tools. Experience with IT ticketing systems. Excellent communication and customer service skills. Logical problem solving mindset and ability to work under pressure. Ability to manage time effectively and prioritise support tickets. Desirable: Exposure to MacOS Android & IOS experience More ❯

Where : Glasgow - Alexander Bain House Part Time: Permanent Salary: £13,379.73, rising to £13,698.13 after 8 months, plus an uncapped commission scheme Start Date: 15th September 2025 Training Shifts: Monday - Friday 9:00am - 13:15pm for 5 weeks from More ❯

procedures to enable the department to add value to the Contract Requirements: Minimum of 2 years' experience in an administrative role, ideally within a facilities or maintenance environment. Strong customer service and communication skills, with a professional and proactive approach. Good commercial awareness and experience with financial reporting. Proficient in Microsoft Excel (intermediate to advanced level) and general More ❯

Junior Account Executive Company Overview:, The successful candidate will be engaging with Commercial and Education client bases of a leading managed IT Service Provider. With sites across the UK and Ireland, the business has been operating for almost 50 years and is entering a new phase of exciting growth! Role Overview: You will play a crucial role in driving … business growth by managing client relationships and identifying new business opportunities. You will be responsible for understanding client needs, delivering tailored solutions, and ensuring a high level of customer satisfaction. This position requires a proactive, results-driven individual with excellent communication skills and a passion for sales. What they offer: £25k basic salary Annual bonus Comprehensive benefits package - including … with warm leads Prepare and deliver compelling sales presentations and proposals tailored to client need Collaborate with internal teams to ensure seamless delivery of products/services and exceptional customer service Meet and exceed sales targets and performance metrics Stay informed about industry trends, market conditions, and competitors to provide strategic insights Handle client inquiries and resolve issues More ❯

places. Our intelligent technology solutions and robust network infrastructures transform the way people, places, and organisations work. And we focus our expertise on working in four specialist sectors: public service, enterprise, financial services, and defence & justice. Our people are industrious and inventive. We collaborate closely with our clients to understand their unique needs and challenges and take pride in … fun. We build meaningfully, we think bigger and we always advance. Our diverse range of customers and services make every day different. We always look at things from the customer’s point of view. Our values are know your craft, know your colleagues, know your customers and know how to connect. At the company, we know and value the … team, is at the heart of our business. Multi-skilled across multiple technologies and product ranges, our engineers possess a wide range of knowledge built up over many years. Customer service oriented and driven to deliver the very best levels of engineering, our engineers take pride in their daily work.This role will include a programme of mentored training More ❯

role, you'll be the face of our company on client sites - installing, maintaining, and commissioning CCTV systems to the highest standards. If you thrive on technical challenges, value customer satisfaction, and want to be part of a team that truly makes a difference, we'd love to hear from you.The successful candidate must have experience in IP CCTV … to adapt solutions to meet clients' specific needs and the evolving nature of their premises.There will be out-of-hours working and overtime required, with travel to and from customer sites expected with prior notice. You will also be included in the 'on call' rota system. Job involves but is not limited to: Installation and commissioning of CCTV systems … hazards Key skills and Experience: Self-starter Working as an outdoors field engineer Working alone and in a team Must have flexible approach to working location and times Excellent customer service skills Demonstrable knowledge of CCTV installation Demonstrable knowledge of commissioning CCTV systems Working knowledge of IP Networking and excellent IT competence Essential: Full Driving Licence CSCS card More ❯

role, you’ll be the face of our company on client sites—installing, maintaining, and commissioning CCTV systems to the highest standards. If you thrive on technical challenges, value customer satisfaction, and want to be part of a team that truly makes a difference, we’d love to hear from you. Job Involves of but is not limited to … in CCTV installation and commissioning. Strong problem-solving skills and attention to detail. Excellent IT and networking skills (especially IP systems). Flexibility with working hours and locations. Outstanding customer service skills. Full UK driving licence. Valid CSCS Card. Preferred: Experience in open and closed protocol systems. PAT Testing Licence. Desirable Experience Background in engineering, manufacturing, or security More ❯

00am to 18:00pm or 18:00pm to 06:00am. Hourly rate for the role is £12.60/£13.10 Responsible in achieving Industry leading KPI's in Health & Safety, service, and performance. Managing all aspects of the receipt, handling, and despatch of stock. Monitor sickness and absence through effective Management skills. Accountable for Health & safety requirements and events in … the workplace to ensure a safe environment for your colleagues and Contractors. Ensure all customer service requests are dealt with efficiently. Driving a can-do culture by adopting a hands-on approach. Develop and mentor members of your team. Ensure a smooth and timely handover is executed. Previous experience of Warehousing/Cold store environment. More ❯

leader, servicing some of Europe's largest organisations and the world's strongest brands. It is through Russell's highly skilled and motivated workforce, attention to detail, and excellent customer service that the company has grown to where it is today. An opportunity has arisen for motivated individuals to join the team at Cumbernauld as a Warehouse Operative More ❯

Manpower is excited to welcome a new Customer Support Representative to our vibrant Inside Sales team. This hybrid role offers the flexibility of working from home combined with the opportunity to collaborate on-site at our client's location in Erskine. As a key member of our Customer Support team, you'll be the go-to person for … our sales representatives, expertly managing incoming requests and directing them to the right individuals. Your role: Outbound partner engagement to support business needs Driving a high level of quality service support across the entire business Perform detailed date entry in line with pre-defined processes Management of incoming emails and calls from internal and external colleagues and partners Manage … escalations through customer and partner engagement Own opportunities and manage them through the sales cycle Your profile: Strong administration skills Excellent organization and interpersonal skills Experience working to tight deadlines with attention to detail A background in customer services or within a similar role would be advantageous Proficiency in Microsoft Office (Excel, Word, PowerPoint) and reporting tools like More ❯