IT Engineer Apprentice
- Hiring Organisation
- QA
- Location
- Rutherglen, Glasgow, Lanarkshire, Scotland, United Kingdom
- Employment Type
- Full-Time
- Salary
- £16,000 per annum
About Certum: Certum Limited are looking for an apprentice to join their rapidly expanding team. They are a Managed Service Provider based in Glasgow, providing IT support to a wide range of different customers throughout different vertical markets within Scotland and the UK. They mainly work with the Microsoft … tickets are fully up to date with relevant notes Updating our centralised documentation platform to reflect any changes to customers networks or services Answering customer phone calls and logging support tickets into our helpdesk platform Responding to all tickets and incidents within the agreed SLAs Picking up and managing ...