1 to 25 of 28 Permanent Customer Service Jobs in Lanarkshire

well as how teams deliver value to their customers and the organisation. Deloitte is at the forefront of transforming our clients’ industries through enhanced service delivery and operational excellence. Atlassian's Service Collection, encompassing Jira Service Management, Customer Service Management, and Assets, is a global … leader in providing robust platforms for IT Service Management (ITSM) and Enterprise Service Management (ESM), enabling efficient service operations and exceptional customer experiences. Our practice works with clients across all industries to assess, design, implement, optimise and operate world-class Atlassian-based service management systems ...

highly experienced Microsoft Dynamics 365 CRM solution architect to join us on this exciting journey. You’ll be part of our Sales and Service team, the part of Deloitte Digital which has a primary focus on helping international organisations and iconic brands transform their core Sales and Service … made up of a rich mix of individuals including business architects and advisors, process specialists, technology programme delivery specialists, technical and solution architects, service designers, UX designers, engineers and business analysts, and more. Deloitte serves clients in all industries and sectors across multiple different CRM technologies, including Microsoft Dynamics ...

Medical InsuranceClosing date - 16th September 2026Help us create a better future, quickerAre you ready to shape the future of performance reporting and insight across Customer Service? As Data Scientist at ScottishPower, you'll manage a talented team delivering reliable reporting, data insights and evidence-based recommendations that drive … Directorate. This is a unique opportunity to combine technical expertise with strategic thinking, providing the single source of truth that enables better outcomes, improved customer experiences and operational excellence. You'll work at the intersection of data and action, translating complex information into clear recommendations that influence senior stakeholders ...

that support millions of customers and businesses every day. Through ambitious digital transformation, we're creating simpler, faster and more reliable services that improve customer experiences and enable colleagues to work more effectively.The Chief Digital and Information Officer (CDIO) Group plays a critical role in this transformation, designing, delivering … operating some of the UK's most important digital services. As a Service Owner, you'll be at the forefront of ensuring these services remain resilient, secure and customer-focused while continually evolving to meet changing business and user needs.This is an exciting opportunity to lead strategic service ...

ensure the delivery of world-class SAS services.Drawing on your advanced technical expertise, you will provide leadership, guidance, and hands-on support throughout customer engagements—from initial implementation and configuration through to production release and operational deployment. Working alongside a SAS Cloud Customer Success Manager, you will help … navigate technical challenges and establish performance metrics that align with customer success criteria. Your contributions to documentation, automation, and knowledge sharing will empower global teams to respond swiftly and effectively to operational incidents.You will also play a key role in mentoring and training team members, sharing best practices ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

IndustryDeloitte's Supply Chain & Network Operations practice helps companies understand, design, and implement operating models that drive profitable growth. We help our clients improve customer service, profitability, and asset productivity.We are looking for a dynamic and experienced Director to join our growing Consumer Supply Chain practice. In this … Deloitte's Supply Chain & Network Operations practice helps companies understand, design, and implement operating models that drive profitable growth. We help our clients improve customer service, profitability, and asset productivity.We are looking for a dynamic and experienced Director to join our growing Consumer Supply Chain practice. In this ...

Help Desk team in the Business Services (BSC) team to ensure all the scoped Services across their lifecycle are managed appropriately across all customer groups. You will work to resolve most commonly reported issues and pass on other more complex issues. You will direct, control and address all transactional … training, enquiries and cancellations · Providing guidance and support on employee finance-related queries, resolving issues and escalating complex cases · Supporting users on finance self-service transactions, accurately tracking and documenting inquiries and resolutions · Escalating complex queries to the Service Management Team Lead, keeping customers informed of progress ...

ensure installations are completed to a high standard. Work closely with customers and project teams to ensure installations meet the required specification and customer expectations. Complete installation paperwork, commissioning documentation and site reports accurately and within required timescales. Ensure all work is completed in accordance with relevant industry standards … company procedures and Health & Safety legislation. Provide a professional and customer-focused service while representing the company on customer sites. Liaise with management and customers regarding any technical issues, project requirements or additional works identified on site. Qualifications and requirements for the Fire & Security Installation Engineer: Minimum ...

maintenance of critical infrastructure in the cloud and on-premise, to ensure the availability and consistent performance of our products and services within agreed service levels.At HMRC, diversity is normal here, and we are a considerate organisation that values respect for its people. We offer exceptional flexibility and work … will experience challenging work in our future-focused initiatives, contributing to inspiring purpose and ethical standards that make a social difference.Join us in our service-led organisation where great working conditions meet rewarding opportunities and where your technical expertise directly supports the nation's essential services.Job descriptionThe ideal candidate ...

Moves Adjustment Payment guidance.BenefitsAlongside your salary of 45,544, HM Revenue and Customs contributes 13,194 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).HMRC operates both Flexible … welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service ...

annum Security Clearance: Not Required Employment Type: Full Time, Permanent Location: Glasgow About the Role We are looking for customer-focused Deskside Support Technicians to join our growing IT support team to be based in Glasgow. This is an excellent opportunity for experienced IT professionals who enjoy working directly … with end users, resolving technical issues, and delivering outstanding customer service. As a Deskside Support Technician, you will provide hands-on technical support for desktop, laptop, software, and peripheral issues. Acting as an escalation point for more complex incidents, you will take ownership of problems through to resolution while ...

vital link between local users and the global IT team – providing exceptional support across hardware, software, and mobile devices while championing best-in-class customer service and service delivery. What You'll Be Doing: Act as the first and second-line support for all on-site … excellent communication, follow-up, and proactive issue resolution. Support the onboarding and offboarding of users – including device setup and asset tracking. Collaborate with global service delivery teams to maintain alignment and contribute to best practice. Document incidents, solutions, and contribute to knowledge base articles. Participate in local and global ...

Supplier Management Practice ensures:Suppliers and their performance are managed appropriatelySourcing strategy aligns to HMRC objectivesSupplier relationships are robust, transparent and compliantValue, innovation and service continuity are realisedRisk and dependency are understood and controlledWebinars17th September 15:00 -Head of Supplier Management Pillar - Information Session – Fill in form21st September … including the Strategic Supplier Management Team to differentiate how supplier relationships across the segmented suppliers are managed with both teams working collaboratively with the customer at the heart. Collaboration required with wider CDIO stakeholders, Including Service/Product/Platform Owners, Commercial, Finance Business Partners and Business Units ...

process:Complex Agile DeliveryBenefitsAlongside your salary of 58,541, HM Revenue and Customs contributes 16,959 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).HMRC operates both Flexible … welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service ...

ABOUT US At Argon, we are passionate about transforming how organisations in the private and public sectors leverage technology. As a customer-focused, multi-discipline service provider, our approach is rooted in building long-term partnerships. We listen closely, understand your goals, and deliver bespoke solutions that optimise … edge innovations from one of the world's leading technology companies, ensuring our customers benefit from the very latest advancements supported by industry-leading service operations. JOB DETAILS This role is subject to an Enhanced Disclosure and Barring Service (DBS) check. As the position is exempt from ...

will provide in-depth diagnosis and technical resolutions of IT problems for the end users and customers. Key Responsibilities Take ownership of incidents and service requests from initial contact through to resolution. Troubleshoot and resolve desktop and end user issues, helping to keep users productive and minimise downtime. Investigate … escalate more complex problems to the 3rd Line team where required. Keep users updated throughout, providing clear communication and a high standard of customer service. Build strong relationships with users across the business and become a trusted point of contact for IT support. Work closely with colleagues across ...

responsible for ensuring that data and applications services remain efficient, sustainable, secure and compliant throughout this transformation, while maintaining delivery of operational commitments, service levels and organisational key performance indicators. As a senior strategic leader, the postholder will oversee multidisciplinary teams responsible for data management and software development activities … specialist staff within the data management and software development teams. Lead organisational planning, prioritisation and resource allocation to ensure delivery of agreed objectives, service levels and key performance indicators during periods of significant technological and organisational change.2. Lead on the creation, implementation and evolution of a comprehensive data strategy ...

Technical Business Analyst to join our Centre of Excellence. This is an opportunity to shape products, services and experiences that support millions of customer interactions and thousands of colleagues across the business.What you will be doingWorking at the intersection of business, technology, operations and customer experience … goes beyond traditional business analysis. You'll influence product direction, shape strategic decisions and drive initiatives from concept through to successful delivery. Whether improving customer journeys, simplifying operational processes or supporting digital transformation, your work will have a visible impact across ScottishPower.We're looking for someone who enjoys tackling ...

Description I am actively representing a leading Microsoft Partner who are looking to grow their managed service team with an enthusiastic support consultant. The role will involve supporting my clients core customer base with their Dynamics 365 Business Central/NAV ERP systems - involved … line support; troubleshooting system issues and ensuring successful delivery to customer support tickets. The role offers a fantastic opportunity to broaden prior experience in NAV/Business Central systems support, within a supportive, team environment, offering great openings for further certified training and career progression. Role & Responsibilities Supporting ...

activities Asset management: The role involves using tools to maintain an accurate asset register, produce reports and assist in asset management activities. Customer service support: Performing initial investigation and diagnosis of customer issues, resolving them where possible or escalating as needed. Deployment: Responsibilities include configuring and supporting … understanding of operating systems, including at least one of Windows and Mac OS Some understanding of mobile devices and their use within an organisation Customer-focused mindset at the forefront of everything you do Comfortable working in a team setting and contributing to the common team objectives Self-motivated ...

with contributing to a number of upcoming projects. You will work as part of a professional ICT support team, ensuring a high level of service, support, systems availability, incident response and communication to all areas of the organisation. As part of the team working in the Digital Division … required for this role. Key Responsibilities: Providing end user support, both remotely and on-site, supporting multiple technologies. Providing an excellent level of customer service by following processes and procedures that underpin the approach to the operational support of the Police Scotland end user estate, systems and infrastructure. ...

corporate benefits package. Account managers who prefer managing existing relationships over new business acquisition. Candidates looking for a relaxed entry-level position or structured customer service environment. Anyone who has not operated in a commission-driven, self-generated pipeline role before. Ready to Build Your Own Commercial Portfolio ...

market. Within our Telecoms, Media & Technology (TMT) industry, we work with leading brands to apply AI in ways that reduce operating costs, improve customer and network outcomes, and create new digital products and revenue streams.Our AI & Data team brings strategy, product thinking and engineering delivery together, shaping AI roadmaps … senior trusted advisor to C-suite stakeholders, shaping AI-enabled business and operating-model change and translating model capabilities into measurable financial, customer and operational outcomes.Providing executive sponsorship for complex, multi-workstream AI programmes, ensuring strong governance, risk management, delivery assurance and benefits realisation across the portfolio.Setting the standards ...

your time: Building relationships with existing customers and businesses already familiar with the company. Reconnecting with previous customers and identifying new opportunities. Understanding each customer's needs before recommending the right solution. Managing opportunities from the initial conversation through to closing the sale. Growing your own customer portfolio … Looking For You don't need to come from the same industry. If you've been successful in telesales, internal sales, business development, customer retention, account management or another phone-based commercial role, we'd love to hear from you. You'll probably have: Confidence speaking with customers over ...