Service Performance Analyst
- Hiring Organisation
- Adroit People Ltd
- Location
- Glasgow, Lanarkshire, Scotland, United Kingdom
- Employment Type
- Permanent
- Salary
- £70,000
attainment, backlog health, MTTR/MTBF, change success rate, and defect trends; flag risks and emerging patterns. Maintain and improve operational dashboards; ensure data freshness, accuracy, and availability. Produce weekly/monthly performance packs and ad-hoc analyses for service reviews and CSI actions. Investigate breaches/outliers; recommend … corrective actions and continuous improvement opportunities. Harmonize data definitions and reporting taxonomies across tools (JIRA). Support governance cadences (service reviews, CAB inputs) with clear metrics and narratives. Tooling & Reporting JIRA: Build/optimize dashboards, JQL filters, boards, and gadgets; manage metadata/fields. Excel: Create performance packs (pivot ...