1 to 25 of 28 Permanent ITIL Jobs in Lanarkshire

including MITRE ATT&CK, NIST, and CIS.Strong communication, analytical, and presentation skills.Solid understanding of network traffic flows, vulnerability management, and penetration testing principles.Knowledge of ITIL processes (Incident, Problem, Change Management).Ability to work independently and thrive in a 24/7 on-call environment.Education & Experience3–5 years’ experience ...

What We’re Looking For: 3+ years’ experience in a similar IT support or site analyst role. Strong understanding of IT Service Management (ideally ITIL frameworks). Hands-on experience supporting Microsoft Windows 11, Office 365, Intune & Azure Confident communicator with a user-focused approach – able to explain technical matters ...

NIST, and CIS. Strong communication, analytical, and presentation skills. Solid understanding of network traffic flows, vulnerability management, and penetration testing principles. Knowledge of ITIL processes (Incident, Problem, Change Management). Ability to work independently and thrive in a 24/7 on-call environment. Education & Experience 3-5 years' experience ...

Qualifications The ideal candidate will be degree educated in a relevant discipline or possess equivalent professional experience. Professional certifications would be highly advantageous, including: ITIL Foundation Microsoft Azure Administrator Associate ServiceNow Certified System Administrator Relevant IT apprenticeship qualifications and/or technical certifications Key Competencies Strong application support and systems ...

Information Technology, Risk Management, Engineering or related disciplines, preferably with information security or IT solutions implementation experience Professional qualification holder will be an advantage: ITIL, OSCP, CISSP, CISA, CISM, CEH, ISO27K, COBIT, PMP, CIPT, CIPM, CBCP, ABCP, etc. 10+ years' experience, preferably from consulting firms/global system Integrators/ ...

demonstrating Atlassian-based solutions to senior business and technology stakeholders.Strong understanding of IT Service Management (ITSM) and Enterprise Service Management (ESM) principles, frameworks (e.g., ITIL), and best practices.Experience translating technical requirements into tangible roadmaps and plans.Strong understanding of ITSM processes (Incident, Problem, Change, Request Fulfilment, Knowledge Management), Agile methodologies ...

satisfaction of the customerPossess excellent customer communication skillsHave experience of producing and updating technical documentation to a high standardBe experienced working within ITIL framework particularly around change controlWhat we do for you:At Leidos we are PASSIONATE about customer success, UNITED as a team and INSPIRED to make a difference. ...

user adoption programmes.QualificationsThe ideal candidate will be degree educated in a relevant discipline or possess equivalent professional experience.Professional certifications would be highly advantageous, including:ITIL FoundationMicrosoft Azure Administrator AssociateServiceNow Certified System AdministratorRelevant IT apprenticeship qualifications and/or technical certificationsKey CompetenciesStrong application support and systems administration experience within a technology ...

effectively managed.What We're Looking ForEssentialExperience leading or supervising a technical support or customer service desk team within a B2B technology environment.Strong understanding of ITIL or IT Service Management frameworks.Experience managing incident, problem and service request processes in a live operational environment.Proven background supporting external customers rather than purely internal ...

commitment to enabling client transformationDesirable:ServiceNow certifications (CSA, CIS) – validate capability but not the primary differentiatorFamiliarity with ServiceNow automation, reporting and workflow capabilitiesCertifies in ITIL Foundation or higher certificationsExperience mentoring consultants or leading practice capability initiativesConnect to your business - Technology and TransformationDistinctive thinking, deep expertise, innovation and collaborative working. That ...

tools and processes (e.g., Apache NiFi, Talend, Informatica)Security: Data Privacy, Data Protection & Encryption frameworks & governanceEnterprise Architecture Frameworks: TOGAF, Zachman; familiarity with ITIL processes.Additional Helpful Skills:Cloud Platform Awareness: One or more of AWS, Azure and/or GCPAutomation & IaC: Terraform, Ansible, Puppet; CI/CD pipelines (Jenkins, GitHub Actions ...

reviews and roadmap discussions.Take a data-driven approach, using insights, trends, and service metrics to identify opportunities for improvement and create actionable recommendationsHold an ITIL Foundation certification (or equivalent) and have a strong understanding of service management principles within a managed services environment.Combine commercial awareness with a customer-first mindset ...

Cloud Operating Models.Proven delivery experience and leadership of TechnologyOperations/operational delivery, Product Management – such as Service Delivery, IT Service Management practices, ITIL, DevOps and continual service improvement.Proven experience to evidence your understanding and articulation of the impact of emerging trends such as AI, Robotics & Digital reality on today ...

lead distributed, multi-supplier teams.Strong commercial judgement, communication and problem-solving skills.Consulting experience and knowledge of Agile delivery methods.Desirables:ServiceNow, programme management or ITIL certification.Experience developing market propositions, thought leadership, bids and go-to-market activity. Track record of delivering programmes across multiple organisations, suppliers or geographies.Experience in consumer, energy ...

make a difference and for building the business and reputation of the practice.Desirable experienceCertified in Prince2 and/or Agile disciplines or equivalent.Certified in ITIL v3/4 Foundation or higher, or equivalent certifications.Certified ServiceNow System Administrator and Application Developer or equivalent.Certified ServiceNow Implementation or equivalent.Certified Technology Architect or Master ...

equivalentFamiliarity with Discovery and Service Mapping approachesFamiliarity with GenAI/Agentic AI/NowAssistCertified in Prince2 and/or Agile disciplines or equivalentCertified in ITIL v3/4 Foundation or equivalent or higher certifications.Demonstrates thought leadership across one or more of our sectors industries. Life Science & Health care (HCLS), ConsumerEnergy ...

outside of normal business hours. Proactively provide attention and escalation for urgent issues or concerns during the customer lifecycle with SAS, provide expertise in ITIL processes to manage customer service delivery and support and apply critical thinking on service issues to drive issue resolution, ensuring root cause analysis and corrective ...

operating models and service roadmaps.Experience managing budgets, forecasting and delivering value for money.Experience managing suppliers and commercial relationships to achieve service outcomes.Desirable CriteriaKnowledge of ITIL v4 or equivalent service management frameworks.Further Location InformationPlease ensure that you only apply for a location that you are willing and able to work from ...

ServiceNow System Certified System Administrator (or equivalent)Experience with managing Business Continuity Management requirements would be an advantage.A good understanding of IT frameworks including ITIL and COBIT frameworks.Knowledge of IT security standards including ISO27001 would be an advantageConnect to your business - Enabling FunctionsCollaboration is central to everything ...

measure and track success of a project, service, or process change.Desirable CriteriaPrior experience of working on Finance or HR servicesWorking knowledge of ITIL v4 Further Location InformationPlease ensure that you only apply for a location that you are willing and able to work from, as we will only make ...

world's leading IT manufacturers. Access to in house training & development platform with options of technical, managerial and industry recognised courses such as CCNA, ITIL, PRINCE2 etc A minimum of 25 days holiday (opportunity to buy/sell extra days) plus all UK bank holidays Company Pension Scheme Life assurance ...

Business Unit: Technology Operations and Cyber Security – Data Platform UnitSalary Range: 40,800.00 – 51,000.00 per annum DOELocation: UK Hybrid – Work from anywhere in the UK, with flexibility to occasionally visit a Virgin Money HubContract ...

leading discovery or design workstreamsProven track record of directing functional design across multiple ServiceNow modules on large-scale enterprise implementationsDeep domain expertise in ITIL, enterprise service management, or industry-specific business processesProven ability to synthesize highly complex, ambiguous requirements into cohesive functional architectures and strategic roadmapsExpertise in defining documentation standards … multiple CIS) – highly regarded as validation of platform capability but not primary differentiatorUnderstanding of ServiceNow reporting, Performance Analytics, and advanced workflow automation capabilitiesCertified in ITIL Foundation or higher certificationsExperience managing project teams, formal performance management, or leading practice capability initiativesExperience working on Financial Services & Insurance (FSI) projects, or a willingness ...

Location: Birmingham, UK; Bristol; Leeds, UK; Manchester, UK; Central, Overdale, Telford, UK; Cardiff, UK; Edinburgh, UK; Glasgow City, Glasgow, UKSalary: 45,544 - 49,523 per yearEmployment: FlexibleCategory: ITPosted: 2026-08-27Valid to: 2026-09 ...

services, integration patterns, data modelling and enterprise integration technologies.Experience designing CMDB, configuration management and service-management solutions, supported by a sound understanding of ITIL and ITSM principles.Proven ability to contribute to architecture roadmaps and governance, make evidence-based technical decisions and assure secure, scalable, maintainable, accessible and upgrade-safe solutions.Track … government, public sector or similarly regulated environments. Desirable skills:ServiceNow architecture or implementation certifications (Certified ServiceNow Implementation Certified Technology Architect or Master Architect)ITIL or relevant programme-management certification Experience in operating-model transformation, business change, service transition or managed services.Experience developing propositions, thought leadership, bids, commercial estimates ...