2 of 2 DemandTrendPermanent ITSM Jobs in Lanarkshire

depth knowledge of IT systems, strong problem-solving skills, and the ability to work both independently and collaboratively. Key Responsibilities: Technical Support: Responding to client Support Requests through our ITSM Tools or by Telephone Provide expert-level support to resolve complex IT issues escalated from 1st and 2nd line support teams. Diagnose and troubleshoot hardware, software, and network-connectivity related More ❯

closely with business stakeholders, IT leadership, and external vendors to ensure the platform delivers maximum value and supports business transformation objectives. This role requires a strong understanding of enterprise ITSM, ITOM capabilities, excellent vendor and stakeholder management skills, and a proven ability to deliver platform improvements in a complex, fast paced environment. You'll play a central role in ensuring … and data privacy standards What We're Looking For ** Proven experience as a Product Manager with responsibility for ServiceNow or similar enterprise ITSM,ITOM platforms ** Strong knowledge of IT service management, IT operations management, and related processes ** Excellent stakeholder management skills ** Strong vendor management skills, with experience managing licences, support contracts, and performance ** Agile knowledge ** ServiceNow certifications (e.g., Certified System More ❯