2 of 2 Permanent Impact Analysis Jobs in Lanarkshire

deliver solutions within the required timescales. Provide support for live systems, build and maintain the development environments and resolve incidents and problems. Provide impact analysis/estimates for enhancements and changes and undertake peer reviews. Build, test, document and implement solutions in accordance with the Delivery Framework ...

ensures effective coordination of incident response activities, maintains clear and timely communication with internal stakeholders and clients, and drives continuous improvement through root cause analysis and incident trend reporting. Key Responsibilities Incident Management & Coordination Lead the management of business incidents from identification through to resolution and closure. Coordinate cross … functional teams (operations, IT, suppliers, and stakeholders) to restore service as quickly as possible. Ensure incidents are prioritised appropriately based on business impact, risk, and customer detriment. Maintain control and oversight during live incidents, including facilitating incident calls/bridges and decision-making. Stakeholder & Client Communication ...