3 of 3 DemandTrendPermanent Performance Management Jobs in Lanarkshire

critical role in maintaining service excellence, managing SLAs, and driving continuous improvement across our IT support functions. Key Responsibilities: Lead and manage the Service Desk team, including recruitment, training, performance management, and development Act as an escalation point for complex technical or customer issues Monitor performance against SLAs and KPIs; implement service improvements where required Drive a … culture of ownership, accountability, and customer-first thinking Work closely with technical teams to ensure effective handovers and resolution of incidents Own the service desk toolset, ensuring effective ticket management and reporting Produce regular service performance reports for internal stakeholders and clients Support ITIL-aligned processes (incident, problem, change) Collaborate with account managers and project teams to support … continuity and out-of-hours support planning What Youll Bring: Proven experience leading a high-performing IT Service Desk or support function Strong understanding of ITIL principles and service management best practices Excellent communication and stakeholder management skills Ability to lead under pressure in a fast-paced, client-facing environment Experience working in cloud, infrastructure, or data centre More ❯

and troubleshooting methodologies Working knowledge of NHS Scotland data communications platforms, policies and regulatory guidance Customer service orientation Proven workload planning skills with ability to handle multiple tasks Proven performance management skills Highly motivated and self-directed Contract type Permanent Full time 37 hours Location This role will be based within the Digital Directorate at Kirklands Hospital - NHS More ❯

help deliver results while improving worker safety and meeting sustainability goals such as reduced carbon emissions – by leveraging connectivity, advanced data analytics, software, robotics, sensors, process automation and asset performance management solutions. We Enable our Customers to Enhance the Safety, Sustainability, Resilience and Productivity of their People, Plants, and Assets. Key responsibilities Working to recognised industry standards to More ❯