1 to 3 of 3 Permanent Problem Management Jobs in Lanarkshire

ticket queues Troubleshoot (remotely) and analyse issues with software applications Liaise with the wider team as well as 3rd parties/suppliers for incident management Communicate to customers around the status of incidents and escalating tickets where necessary Contribute towards the creation, review and update of support documentation Effectively … business-critical applications in a demanding environment Have the ability to select the appropriate communication method for the task Knowledge of ITIL and service management methodologies. In particular, Incident Management & Problem Management Experience of Remote Assistance/Support SQL experience preferred Strong troubleshooting and problem … logical manner Be a clear, logical thinker Ability to challenge the status-quo and think laterally Liaising with 3rd parties/suppliers for incident management Strong written and verbal skills Please forward your CV to discuss this requirement in more detail to more »

search through data to optimize search criteria Document all actions taken as a part of investigations and working closely with other teams support the problem management process Position Requirements: Relevant experience 2+ years with Splunk and familiar with uberAgent Capabilities in Pandas and SparkStrong Incident and problem management Windows Operating Systems, MacOS/iOS, Linux Capabilities in identifying false positives, develop trends and data models more »

fault resolution on PDH, SDH and IP technologies as well as copper, fibre and radio networks. The role includes identifying and resolving trend and problem issues from the SPEN network management platforms as well as historical data. The role is pivotal in ensuring adherence to business quality processes … integrate into a customer environment showing strong interpersonal skills and a high degree of enthusiasm You will: 3rdline support for NOC shift engineers. Trend & Problemmanagement includingidentification, reporting &resolutionof issues Providing root cause analysis on complex operational faults Ensuring governance of businessquality processes within the NOC environment. Carrying out network analysis … OSS, PDH, SDH & IP technologies. Skilled in networks including copper, fibre and radio infrastructure Structured approach to governance on complex networks Understanding of network management and use of Network Management Platform tools. Understanding of Electricity Supply Industry Protection and Real Time Systems Operations and equipment would be a more »