2 of 2 Permanent Service Delivery Jobs in Lanarkshire

analysing issues for effective resolution. Knowledge management This role includes writing and updating technical documentation to support knowledge sharing within the support team. Customer service support Given the strong focus on service delivery, customer satisfaction and mentoring first-line support are vital to this role. Configuration management … managing software versions for internal applications. Functional testing This role requires working with third-line teams and development to test application changes. Learning delivery The role includes training and mentoring first-line support staff. Knowledge and experience Over two years' IT support experience A strong focus on service ...

simulations, incident response plans and cybersecurity awareness training•Preparing reports, documenting findings and recommending improvements to strengthen cyber resilience•Supporting proposal development and wider service delivery documentationWhere you'll be doing itYou'll be joining a long-established advanced systems integrator focused on operational technology and digital transformation. ...