5 of 5 Permanent Service Delivery Jobs in Lanarkshire

Telecoms Trainer/Assessor (Service Delivery) Location: Brimsdowm, Enfield Duration: Permanent About The Role Our client is focused on the design, build and maintenance of telecom infrastructure for key clients in the fixed telecom market. Working collaboratively with clients, our client brings commitment, innovation, teamwork, and accountability to deliver long- term partnerships. They are part of the Telecom …/accreditations. The role & responsibilities: This role will manage a wide range of quality assurance through training, coaching, and completing assessments of industry qualifications/accreditations. Focusing on FTTP Service Delivery. You will: Train and coach individuals in the correct methodologies for workmanship to the point of accreditation Work with industry and our clients to ensure you are up … requirements Provide support to installation whenever clarifications of methods and/or procedures are required. What we need from you: Experience of working across the telecommunications industry within the Service Delivery role Must have a range of existing telecommunications accreditations Experience in training and/or assessing within Telecommunications Industry Training/Assessing Qualifications NRSWA supervisor qualifications desirable More ❯

+ excellent benefits including 28% pension contributions) We are working with a leading public sector organisation who are looking for a Change & Release Manager to join their Service Change Team. This is a key role where you'll help shape and manage the delivery of new and enhanced business and IT services, ensuring that changes are introduced seamlessly … Contribute to the development of best practice, embedding continual improvement across change and release management. About You You'll be an experienced Change & Release Manager with a passion for service excellence and demonstrable experience in: Leading change and release management in a multi-supplier, outsourced model. Managing service changes and producing associated documentation and evidence. Working in large … scale transition programmes, particularly in service transitions between contracts. Understanding business drivers and the impact of change/release across a complex IT estate. Applying ITIL service management principles, particularly around change and release. Working knowledge of service management tooling (ServiceNow is desirable, but not essential if you're willing to upskill). Skills & Qualifications ITIL v3 More ❯

seeking a skilled Senior Application Operation Engineer with expertise in Microsoft 365 to lead the technical management of services including Exchange Online, SharePoint, and Teams. Key Responsibilities: Lead M365 service delivery aligned with security and user needs Manage service components and implement change requests Diagnose and resolve incidents and problems Support service adoption through documentation and … with stakeholders to deliver value and improvements Essential Skills & Experience: Strong communication with senior non-technical stakeholders Hands-on experience with SDLC, ITIL, Agile or Prince2 Proven ability in service improvement and optimisation Excellent analytical, planning, and project management skills Ability to work independently and influence outcomes Desirable: Experience in asset management, performance optimisation, and user research Familiarity with More ❯

contributions will be valued and impactful. Key Responsibilities:- Leverage your expertise in MS Dynamics 365 Customer Engagement to drive customer solutions.- Collaborate with team members to innovate and enhance service delivery.- Participate in strategic projects that shape the future direction of customer engagement.- Utilize your problem-solving skills to address challenges and improve processes. Skills Required:- Proficiency in MS More ❯

+ Benefits Sponsorship Available We're working with a global financial services leader to find a Head of Data Deployment & Risk Management - a strategic VP-level role that blends service design, change governance, and risk management across a high-volume data platform environment. This isn't your typical ITIL service manager role. It's about designing a scalable … service transition framework that ensures hundreds of monthly changes are delivered safely, efficiently, and with measurable value to internal engineering teams. What You'll Be Doing: Define and implement standards for how engineering teams deliver change across the data platform. Lead the creation of a "how-to" guidebook for data platform changes, ensuring consistency and safety. Design and embed … a service transition framework to manage high volumes of change. Oversee change release and risk management, ensuring platform integrity and compliance. Collaborate with internal customers to gather feedback and continuously improve service delivery. Manage a growing team (starting with 2 experienced VPs, scaling to 8-10 over time). What You ' ll Bring: Strong experience in Change & Risk More ❯