6 of 6 Permanent Service Delivery Jobs in Lanarkshire

Service Delivery Manager £550 to 650 GBP Hybrid WORKING Location: Glasgow, Scotland - United Kingdom Type: Permanent Service Delivery Manager - Active Security Clearance Required Contract | Inside IR35 (£550-£650 per day) Hybrid - 1 day per month on client site + quarterly 2-day planning events in Birmingham (mandatory) About the Role We are seeking an experienced Service Delivery Manager with active UK Security Clearance to join a leading defence and intelligence organisation. This position is central to managing the delivery of complex managed service contracts, ensuring performance, compliance, and customer satisfaction to agreed SLAs and quality standards. The role acts as the primary point of contact for the client, overseeing operational delivery, service performance, incident and problem management, and continuous improvement. You will manage internal teams and subcontractors, ensuring consistent, high-quality service across all elements of delivery. Key Responsibilities Deliver managed services in line with contractual SLAs, budgets, and KPIs. Serve as the client's single point of contact for service delivery and escalation. Produce service More ❯

Service Delivery Manager £550 to 650 GBP Hybrid WORKING Location: Glasgow, Scotland - United Kingdom Type: Permanent Service Delivery Manager - Active Security Clearance Required Contract Inside IR35 (£550-£650 per day) Hybrid - 1 day per month on client site + quarterly 2-day planning events in Birmingham (mandatory) About the Role We are seeking an experienced Service Delivery Manager with active click apply for full job details More ❯

applications, focusing on identifying and analysing issues for effective resolution. Knowledge management This role includes writing and updating technical documentation to support knowledge sharing within the support team. Customer service support Given the strong focus on service delivery, customer satisfaction and mentoring first-line support are vital to this role. Configuration management The role may involve configuring … and maintaining application settings or managing software versions for internal applications. Functional testing This role requires working with third-line teams and development to test application changes. Learning delivery The role includes training and mentoring first-line support staff. Knowledge and experience Over two years' IT support experience A strong focus on service delivery and customer satisfaction More ❯

About the Role We are seeking a Service Designer to support the transformation of services by placing individuals at the centre of the design process. This role involves applying service design and project management skills to create business-ready solutions. You will lead projects, collaborate with internal teams and external partners, and bring ideas to life through concepts … blueprints, prototypes, and new service delivery.This role would be well suited to a candidate with one or two years' experience in service design, particularly if they have worked with Interaction design. Key Responsibilities Apply design thinking and methods to solve complex and detailed problems Identify and use appropriate research methods (eg, ethnography, primary/secondary research, co-design … with stakeholders Experience with Interaction Design Experience working within the public sector or higher education Enable co-leadership by designing solutions that empower individuals to participate in research and service design activities. Role Context You will work within a service design and innovation team that leads design activity across a broad portfolio, from strategic thinking to detailed product More ❯

problem management - capturing and categorise incidents, and recurring incidents with a view to reducing the volume of incidents overall Execute incident and problem management framework as instructed by the Service Delivery Manager Deliver exceptional levels of customer service to internal customers Strict adherence to internal ICT controls Monitor ICT Service Desk compliance issues, taking remedial action More ❯

Global Infrastructure Lead , you'll be responsible for maintaining high availability, performance, and security of all network systems, while overseeing a skilled team of network engineers. You'll ensure service levels are met across the board, work closely with third-party providers, and play a key role in shaping the firm's evolving global network strategy . Key Responsibilities … line with SLAs and business requirements. Lead or contribute to major network projects, including an ongoing SD-WAN transformation . Collaborate with internal teams and external vendors to optimize service delivery and network evolution. Identify and implement process improvements to enhance operational efficiency and service quality. Maintain strong documentation, reporting, and compliance standards. Requirements Proven experience in More ❯