drivers and the impact of change/release across a complex IT estate. Applying ITIL service management principles, particularly around change and release. Working knowledge of service management tooling (ServiceNow is desirable, but not essential if you're willing to upskill). Skills & Qualifications ITIL v3 or v4 Foundation (essential). Strong communication and influencing skills, with proven ability to More ❯
and problem-solving skills. *Possess strong written and verbal communication skills. *Confident in constructively challenging the status quo and influencing stakeholders to achieve optimal outcomes. *Proficiency in ITSM tools, ServiceNow a plus. Senior IT Problem & Major Incident Manager In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first More ❯
firewalls . Extensive knowledge of routing and switching , covering office and data centre environments. Hands-on experience in data centre operations . CCNP certification or equivalent knowledge. Proficiency with ServiceNow and SolarWinds for incident and performance management. Previous participation in on-call support rotations. It Would Be Great If You Had Exposure to cloud environments such as Microsoft Azure or More ❯
East Kilbride, Glasgow, Lanarkshire, Scotland, United Kingdom
QA
system (Stock and Order Management) Acting as the first point of contact for internal system queries, troubleshooting issues, and providing guidance to team members Train to become proficient within ServiceNow CRM system - handling invoicing, producing reports, and data entry to maintain accurate and up-to-date records Working collaboratively with internal departments including sales, logistics, and customer service to ensure More ❯
