IT Support Engineer Apprentice
- Hiring Organisation
- QA
- Location
- Thornliebank, Glasgow, Lanarkshire, Scotland, United Kingdom
- Employment Type
- Full-Time
- Salary
- £18,564 per annum
printers, switches and software deployments Respond to and triage incoming calls and emails Clear documentation in the helpdesk system of all tasks carried out Communication with users as required, keeping them informed of ticket progress and notifying them of impending changes or agreed outages Work closely with other team members … ensure effective communication Escalate helpdesk cases that require engineer level support Understand and adhere to service processes Who we’re looking for: We are seeking a motivated individual who is well organised and able to manage a varied workload, working with multiple stakeholders. The successful candidate will have excellent interpersonal ...