2 of 2 Permanent Ticket Management Jobs in Lanarkshire

Join a leading technology company as a technician 2! Job Overview Responsible for effective queue and ticket management for the assigned Hub and surrounding spoke locations, ensuring timely updates, call handling, and resolution in line with contractual service levels. Managed Hub stock and asset control, including scanning … Date: 05-May-2026 to 31-May-2027 Work Schedule: Mon-Fri 08:30-17:00 Must have SC Clearance. Key Responsibilities Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensures appropriate updates and call management to maintain service levels as per contract. ...

this role, you will: Log, categorise and triage incoming incidents and service requests. Carry out initial investigation and troubleshooting, escalating where required. Maintain accurate ticket updates, including customer communication and root cause analysis. Support releases and configuration changes following change management processes. Assist with routine maintenance and proactive … system health checks. Participate in a 247 on-call support rota. Required Experience Proven commercial 1st line application support experience. Strong ticket management and prioritisation skills (incident vs request). Confident troubleshooting mindset with good evidence gathering. Clear written and verbal communication skills. Comfortable working to SLAs ...