collaboration with the IT manager based at the Burton office. This is an opportunity to gain wider experience working with core networking systems including routers, switches, WiFi backups and VOIP systems. Additional to this, you will support the technical estate from desktops, laptops, printers, scanners, touchscreens and internal telephone systems. My client operates a JIRA system to manage the service More ❯
projects and migrations. Collaborate with 1st Line Engineers to ensure effective escalation processes and knowledge sharing. Document technical procedures, solutions, and configurations accurately. Support telecoms and connectivity solutions including VoIP systems and broadband circuits. Proactively monitor systems to identify potential issues and recommend improvements. Participate in an on-call rota (where applicable) to ensure high service availability Knowledge, Skills & Experience … English, strong ownership and the ability to manage priorities in line with SLAs. Willing to join an on-call rota. A full driving licence Desirable: Experience with telecoms systems (VoIP/SIP/hosted PBX). Microsoft, CompTIA, or Cisco certifications (e.g. MCSA, Azure Fundamentals, CCNA). Experience working for an MSP or IT services provider. If you feel you More ❯
