9 of 9 Permanent Customer Engagement Jobs in Lancashire

RoleWe're looking for an experienced and customer-focused Operational Intelligence Engagement Manager to lead all customer-facing engagement across a portfolio of Operational Intelligence programmes.This is a high-profile leadership role where you'll act as the critical link between programme delivery teams and customers … ensuring new operational intelligence capabilities are not only delivered successfully, but understood, embraced and embedded into day-to-day operations.Leading a team of customer engagement professionals, you'll be responsible for developing and delivering customer strategies across multiple programmes and workstreams, building trusted stakeholder relationships and ensuring ...

Chief Digital Information Office (CDIO). You’ll be assigned to one of our work areas which includes: Business Tax Personal Tax Customer Engagement Finance & Corporate Services Response, Exceptions & Analytics Security and Resilience Portfolio Valuation Office Key Responsibilities Business Analysis Delivery:Lead the planning and execution of business … lifecycle.Leadership & Mentoring:Provide guidance and support to Business Analysts within your area.Act as a mentor and escalation point, promoting best practice and professional growth.Stakeholder Engagement & Collaboration:Build strong relationships with stakeholders across business and technical domains.Facilitate workshops, interviews, and other engagement activities to gather and validate requirements.Communicate findings ...

Chief Digital Information Office (CDIO). You’ll be assigned to one of our work areas which includes: Business Tax Personal Tax Customer Engagement Finance & Corporate Services Response, Exceptions & Analytics Security and Resilience Portfolio Valuation Office Key Responsibilities Business Analysis Delivery:Lead the planning and execution of business … lifecycle.Leadership & Mentoring:Provide guidance and support to Business Analysts within your area.Act as a mentor and escalation point, promoting best practice and professional growth.Stakeholder Engagement & Collaboration:Build strong relationships with stakeholders across business and technical domains.Facilitate workshops, interviews, and other engagement activities to gather and validate requirements.Communicate findings ...

experienced technical professional who is ready to take the next step into senior management. The role will combine technical leadership, service delivery, people management, customer engagement and pre-sales support. Responsibilities Lead and develop the technical team, including recruitment, mentoring and performance management. Oversee day-to-day service … delivery, ensuring customer expectations and SLAs are consistently met. Manage team workloads and resource allocation across support and project requirements. Act as a senior escalation point for complex technical and customer issues. Support technical discussions around solutions, projects and ongoing customer requirements. Monitor performance metrics and identify ...

ongoing user support. Manage CRM integrations with third-party platforms. Maintain accurate, compliant and reliable CRM data. Support marketing automation, lead generation campaigns and customer engagement activity. Manage user permissions, licences and access controls. Support database imports, migrations and CRM improvements. Identify opportunities to streamline processes and improve ...

Digital Engineering, helping shape the future of maritime and defence delivery. This is a rare opportunity to influence strategy, drive investment decisions, strengthen customer partnerships and develop future capabilities within one of the UK's most strategically important sectors. Candidates must hold, or be eligible to obtain, SC Clearance. … technology services Commercial & Growth Own revenue, profitability, order intake and overall business performance Hold full P&L accountability Develop and strengthen executive-level customer relationships Lead major pursuits, bids, framework opportunities and commercial negotiations Expand Systems Engineering, Software Engineering, Cyber Security and Digital Engineering capabilities Operational & People Leadership Lead ...

programmesProviding strategic technical leadership to MOD and Royal Navy customersShaping future capability concepts and long-term defence solutionsLeading major technical bids, business development and customer engagement activitiesManaging technical risk and assurance across complex programmesDeveloping and mentoring high-performing systems engineering teamsEssential experience of the Senior Principal Systems Engineer … week based at our Portsmouth Technology Park site with a minimum average site attendance of three days per week.Travel to other QinetiQ and customer sites will be expected.PTP Portsmouth Technology Park (PTP) is one of QinetiQ’s key facilities, focusing on advanced technology development and engineering services. ...

innovative solutions that deliver real business value? As our Pre-sales AI Solutions Architect within the AI Practice, you'll combine technical leadership, client engagement and strategic thinking to help grow our AI capabilities across a wide range of UK sectors. You'll have the opportunity to shape … design activities and author high-quality bids, proposals and client presentations. Build trusted client relationships and represent Sopra Steria at industry events, conferences and customer engagements. What you’ll bring: Proven pre-sales experience, including authoring bids, developing proposals and helping secure new business opportunities. Experience designing and delivering ...

long-term commercial value to their partners The Role Sitting within the CRM function, this role is all about using data to drive smarter customer engagement. You’ll: Analyse campaign performance, retention, and lifecycle activity Lead A/B testing and prove commercial impact (ROI focus) Support the rollout … strategy and best practice Work on large-scale reactivation & recall programmes Partner with commercial, marketing, tech, and external teams Contribute to a new customer data warehouse build It’s a role with real influence – you won’t just report on campaigns, you’ll shape them. Your Skills & Experience ...