network of talent, and help drive impactful change for some of the world's most mission-driven institutions. As a team: Song Service: Our purpose is to champion the customer, helping businesses across all industries build relevant and significant relationships and interactions with their customers - both B2B and B2C. The Service practice sits within our Song business. We work … operate always-on enterprises Work with famous brands and household names - no worrying about how to explain what you do to your family again! Support clients to define a customer-first mindset, helping them shape their business and operating models Redefine customer journeys and personalise interactions to create significant and consistent experiences Be at the forefront of physical … and digital engagement models to give their customers a seamless service model Re-invent the customer 'ecosystem' as products/services spread across organisations Learn about the latest trends in customer data and experience from a customer, colleague and operations perspective and utilise this data to help organisations maximise value from their customer interactions Understand More ❯
Manchester, Lancashire, England, United Kingdom Hybrid / WFH Options
Nigel Frank International
with not-for-profit experience to join a Dynamics 365 CE team in a permanent hybrid role. You will lead CRM projects, mentor analysts, and deliver solutions that enhance customerengagement and operational efficiency. This role offers the opportunity to work closely with stakeholders, drive process optimisation, and ensure high-quality implementations that deliver measurable business value. Key … and the wider Power Platform Expertise in process mapping, gap analysis, and solution design Experience mentoring or leading Business Analysts Familiarity with Agile and Waterfall project methodologies Excellent stakeholder engagement, communication, and analytical skills Why Join Us: Permanent hybrid role with flexibility and occasional client site visits Opportunity to shape CRM solutions and influence process improvements Collaborative team environment More ❯
Develop and execute a results-focused marketing strategy aligned with the mission and objectives Create and implement an email automation strategy within dynamics 365 to support lead generation and customerengagement, including mass email campaigns Design a suite of touchpoint emails that guide customers seamlessly through their journey, enhancing their experience with the client. Develop and manage multi … presence, ensuring the website and social channels reflect our brand and are optimised for engagement. Ensure all internal systems, including Dynamics 365, are kept updated with accurate marketing and customer journey data. The ideal candidate will have: A confident communicator with a proven ability to generate compelling content and establish thought leadership across digital platforms and industry channels. Experience … marketing experience, including SEO, PPC, and social media management. Exceptional copywriting and content creation skills, with a focus on engaging and converting B2B audiences. Knowledge of marketing automation and customer journey mapping, ensuring smooth and effective customer engagement. Outstanding organisational skills, with the ability to manage multiple projects simultaneously and deliver results on time. A proven track record More ❯
include Bayer, Dow, DuPont, Heineken USA, Honeywell, Johnson & Johnson, Revlon, Trek Bicycle, Wacker, and others. Scope: If you are someone who thrives at the intersection of logistics, technology, and customer solutions If you enjoy building systems from the ground up-from vision through to delivery If you are passionate about crafting winning solutions for commercial tenders, turning complex RFQs … into clear, compelling responses that solve real customer problems If you can navigate complexity, influence stakeholders, and turn market trends and customer needs into scalable solutions then we would love to connect with you . We are looking for a Senior Global Product Manager to lead the continuous innovation Lead Logistics systems. This is your chance to play … Excellence, Digital and IT to deliver solutions that decrease our cost to serve. Engage directly with customers to understand their logistics and supply chain requirements. Translate market trends and customer's needs into actionable product features and enhancements. Present solutions and proposals to customers in a clear, structured manner. Commercial Support Create compelling content and materials to support RFPs More ❯
success working with multiple layers of a client organisation Primary liaison between a client and Sagacity, ensuring that clients receive the necessary resource, support, expertise and benefit from excellent customer service Responsible for providing consulting to support internal and client projects based on demand; extremely strong client-facing and teamwork skills including Project Management, Business Analysis, Data Analysis, Change … to the growth and future success of Sagacity Take the lead where required on commercial discussions, business development work and thought leadership Responsible for providing support to the Sagacity CustomerEngagement and Client Services Teams regarding the scoping and detailed planning of new assignments Responsible for providing detailed customer insights to the wider Sagacity team to support More ❯
segmentation Manage any errors or changes with the IT team Review the creative to ensure designs are consistent and on brand Set up new lifecycle email programmes to maximise customer retention and reduce churn. Promotional and CRM Comms Manage promotional emails, from content planning, to creation, testing, on time deployment and analysis Build emails using simple drag and drop … determine effectiveness - open, click, opt outs, sessions, revenue etc. Establish email performance benchmarks, summarise key insights, and recommend actions to improve email performance Create a testing plan to improve customerengagement and produce a log of what works and what doesn’t Work closely with the wider marketing teams to co-ordinate promotional messaging across the business. Proactive … messaging Review, map and improve customer journeys across purchasing, claims, refunds, rebooks underpayments, live chat etc. Understand churn points and make suggestions on how the business can improve Monitor CS pain points and ensure the business has adequate comms to combat these KNOWLEDGE & EXPERIENCE At least 2 years experience in a similar role managing emails and data analysis Experience More ❯
technically involved and strategically minded—responsible for managing a sizable IT environment while ensuring robust, high-performing IT services. Crucially, you’ll bring SME-level expertise across Dynamics 365 CustomerEngagement (CE) and Finance & Operations (FO), supporting and maintaining these systems in a live manufacturing setting. You must have a strong understanding of how the systems fit together … are desirable So What’s Next? If you’re a technically strong IT leader ready to take on a high-impact, hands-on role—balancing system support and stakeholder engagement—apply now for immediate consideration! Head of Systems, IT Manager, Dynamics 365, COR7248 Corriculo Ltd acts as an employment agency and an employment business. #channelb #AS More ❯
Role Overview This role sits within our Project Delivery Team and plays a pivotal part in shaping the customer experience at Netcentrix. As a Technical Solutions Consultant, you will be central to our audit and pre-sales function, whilst also providing hands-on delivery and expert consultancy across a wide range of projects. You’ll be customer-facing … with the opportunity to move to a permanent role, in line with business growth. Key Responsibilities Act as a trusted advisor to customers, auditing IT environments and building strong customer relationships to develop a deep understanding of their IT landscape. Deliver document solutions and professional recommendations aligned to the customers business needs and the Netcentrix product portfolio. Identify, scope … Azure, and Cyber Security technologies. Support the project delivery team to ensure projects are implemented on time, within budget, and to quality standards. Provide technical consultancy and maintain strong customerengagement throughout the project lifecycle. Stay up to date with emerging technologies and industry best practices to provide thought leadership. What We Offer A chance to work on More ❯
preston, lancashire, north west england, united kingdom
Netcentrix
Role Overview This role sits within our Project Delivery Team and plays a pivotal part in shaping the customer experience at Netcentrix. As a Technical Solutions Consultant, you will be central to our audit and pre-sales function, whilst also providing hands-on delivery and expert consultancy across a wide range of projects. You’ll be customer-facing … with the opportunity to move to a permanent role, in line with business growth. Key Responsibilities Act as a trusted advisor to customers, auditing IT environments and building strong customer relationships to develop a deep understanding of their IT landscape. Deliver document solutions and professional recommendations aligned to the customers business needs and the Netcentrix product portfolio. Identify, scope … Azure, and Cyber Security technologies. Support the project delivery team to ensure projects are implemented on time, within budget, and to quality standards. Provide technical consultancy and maintain strong customerengagement throughout the project lifecycle. Stay up to date with emerging technologies and industry best practices to provide thought leadership. What We Offer A chance to work on More ❯
client-facing role where you'll shape large-scale solutions, drive analytics-led improvements, and act as a trusted advisor to customers. You'll collaborate with passionate colleagues, lead customer engagements, and influence how digital workplace strategies are delivered - all while growing your own skills in a fast-moving and innovative field. What you'll do Design, implement, and … configure modern management solutions at enterprise scale Use end-user analytics to monitor performance and drive improvements in customer estates (DEX scores, sentiment, and user cases) Lead conversations with stakeholders, ensuring the user experience remains at the heart of every solution Contribute to governance, service reporting, customer reviews, and the resolution of escalations Recommend and deliver automations, remote … image creation processes (task sequences) Experience working with XLAs and measuring end-user sentiment and performance Strong scripting skills (e.g., PowerShell) for automation and customisation Excellent communication, presentation, and customerengagement skills Ability to work independently, manage multiple tasks, and solve problems effectively Strong stakeholder management and project delivery skills Desired skills Knowledge of Microsoft Defender XDR suite More ❯
Manchester, Lancashire, United Kingdom Hybrid / WFH Options
Bytes Group
with wellbeing webinars, social clubs, paid volunteering days, and access to Vitality Healthcare and gym discounts. Award-Winning Team: Join a team that's consistently recognised for excellence in customer service, innovation, and vendor partnerships. We're proud to be " Smarter Together ", combining deep expertise, a consultative approach, and a passion for delivering value to our customers and our … shaping how our customers adopt and scale Microsoft's intelligent cloud and data services. This is a highly consultative role that blends deep technical expertise with commercial acumen and customer engagement. You will work closely with account teams, solution specialists, and delivery consultants to design and position scalable, secure, and innovative Data & AI solutions. These solutions will span Microsoft … and proof-of-value engagements Stay current with Microsoft's Data & AI roadmap and emerging technologies Ensure proposed solutions align with Microsoft's "Metrics that Matter" to drive measurable customer outcomes QUALIFICATIONS, EXPERIENCE, & SKILLS: ( DELETE AS REQUIRED IF ESSENTIAL OR DESIRABLE, REMOVE UNNECESSARY REQUIRENENTs) Educational Qualifications: Degree in Computer Science, Data Science, Engineering, or related field DESIRABLE Equivalent industry More ❯
and taking control of situations to drive home technical solutions whilst putting our customers needs first. The role is expected to be mainly based in Preston. Due to the customer requirements successful applicants must be eligible for high level UK Security clearance. The Roles Primary Responsibilities: Provide Third-Line Technical Support for incident escalations & problem record progression. Point of … and root cause analysis. Pro-active approach towards defect management resolutions as part of technical assurance activities. Confidence in working with internal and cross capability teams alongside account and customer engagement. Maintain a high degree of customer service for all support queries and adhere to all service management principles Essential Skills & Experience: Proven experience within a Third Line More ❯
cultivating new business opportunities by actively prospecting potential customers, building relationships, presenting company solutions, and negotiating to drive revenue growth within a designated market. Primary focus on establishing new customer accounts and expanding market reach for the business; requiring strong communication, sales, and market analysis skills to identify and pursue new leads, develop effective sales strategies, and close deals. … by understanding their needs, addressing concerns, and providing valuable insights. Lead negotiations to ensure profitable and sustainable partnerships. Negotiate contract terms and pricing to secure profitable deals while ensuring customer satisfaction, support provided by the business. Market Research & Lead Generation Conduct market research to identify potential customers, generate qualified leads through networking, cold calling, email campaigns, and other outreach … trends, competitor activity, and market dynamics to identify new business opportunities. Marketing & Promotional Strategies Work with marketing teams to develop and implement effective promotional strategies, ensuring product awareness and customer engagement. Develop and deliver compelling presentations and proposals that highlight the company's value proposition and demonstrate how solutions can address customer's challenges. Salary More ❯