23 of 23 Permanent Customer Engagement Jobs in Lancashire

network of talent, and help drive impactful change for some of the world's most mission-driven institutions. As a team: Song Service: Our purpose is to champion the customer, helping businesses across all industries build relevant and significant relationships and interactions with their customers - both B2B and B2C. The Service practice sits within our Song business. We work … operate always-on enterprises Work with famous brands and household names - no worrying about how to explain what you do to your family again! Support clients to define a customer-first mindset, helping them shape their business and operating models Redefine customer journeys and personalise interactions to create significant and consistent experiences Be at the forefront of physical … and digital engagement models to give their customers a seamless service model Re-invent the customer 'ecosystem' as products/services spread across organisations Learn about the latest trends in customer data and experience from a customer, colleague and operations perspective and utilise this data to help organisations maximise value from their customer interactions Understand More ❯

driven organisation, this could be the perfect opportunity for you. The Role As Business Systems Manager, you will lead the implementation, development, and ongoing support of Microsoft Dynamics 365 Customer Engagement (CE). This is a hands-on technical role where you'll be responsible for system configuration, integration, optimisation, and user support-ensuring that Dynamics CE delivers … based in Manchester, with hybrid working options available. What's Required? The ideal candidate for the Business Systems Manager role will have: Deep technical expertise in Microsoft Dynamics 365 Customer Engagement (CE) Proven experience delivering end-to-end Dynamics CE implementations and customisations Strong skills in systems integration, configuration, and support Experience working with stakeholders to gather requirements More ❯

this could be a great next step. The Role As Dynamics Administrator, you will be responsible for the day-to-day support and maintenance of the Microsoft Dynamics 365 Customer Engagement (CE) platform. You'll handle user requests, troubleshoot issues, manage system updates, and ensure the platform runs smoothly and efficiently. This is a key role that supports … role is based in Manchester, with hybrid working options available. What's Required? The ideal candidate for the Dynamics Administrator role will have: Previous experience supporting Microsoft Dynamics 365 Customer Engagement (CE) in a day-to-day capacity Strong troubleshooting and problem-solving skills, especially within the Dynamics platform A good understanding of system configuration, user management, and More ❯

contents each day. What You Will Do TetraScience is looking for a Technical Enablement Lead/Developer Relations Lead for the EU. The ideal candidate should have expertise in customer and field enablement, adult learning principles, educational program creation, use case architecture and implementation, and a genuine passion for Data and AI technologies. The candidate should be driven by … impact how developers adopt TetraScience's Scientific Data & AI Cloud, leverage new platform capabilities, and innovate in our ecosystem. You'll collaborate closely with Product, Platform Engineering, Field Engineering, Customer Engagement & Support, Sales, and Marketing teams to empower customers, technical field team members, and all customer-facing technical roles through exceptional enablement programs. You'll set the … patient outcomes across countless use cases. Responsibilities Serve as a "Sciborg" on the Technical Enablement team, engaging internal and external stakeholders in deeply technical and scientific dialogues to improve customer product relevance, market fit, and customer success. This customer-facing role requires a deep understanding of data management in a scientific domain. Work with data scientists, lab More ❯

Job Title: Customer Success Manager- FinTech (Intermediated Lending) Location: Manchester, with hybrid working available (2-3 days per week onsite in Manchester) Industry: Financial Technology (FinTech) Job Type: Full-Time The Role: We are seeking a Customer Success Manager (CSM) to join a fast-growing fintech start-up. This role focuses on implementation and delivery, requiring a strong … project manager and stakeholder manager who can independently handle complex deliveries and elevate customer engagement from support to a strategic partnership. What You'll Do: As a Customer Success Manager, you will work directly with clients to ensure they get the most value from our products and services. You will manage day-to-day client communications, support … project initiatives, and play an active role in the success of our customer accounts. Your focus will be on enhancing client satisfaction, supporting upsell initiatives, and ensuring seamless collaboration between teams. Implementation & Delivery: Own the onboarding and implementation process for B2B SaaS clients, ensuring seamless delivery and client satisfaction. Project Management: Manage end-to-end delivery timelines, resource planning More ❯

other Microsoft Partners. Caring about our people, customers and quality of work differentiates us. We always support our people and customers to achieve shared, agreed goals. Job Title: Senior Customer Engagement Functional Consultant Location: Hybrid working, Mainland UK based with travel to client sites as and when required. Reports to: CE Services Director Job Purpose: The Dynamics CE … Senior Functional Consultant is a core team member of our customer delivery of D365 CE solutions. You will be heavily involved in the technical solution design, developing, and leading the implementation of Dynamics CE solutions for our clients. You will be required to work in all areas of the project lifecycle from RFP and Tender through to Implementation and … To provide senior functional consultancy across a diverse range of Dynamics CE projects giving input to the whole implementation life cycle. Liaise with clients to analyse business procedure, clarify customer requirements, and determine the scope of existing software. Interface effectively with other members of the delivery team and the Solution Architect to ensure that the CE solution meets client More ❯

technologies, and contributing to continuous improvement initiatives to support growth and innovation. This position plays an important role in ensuring applications perform effectively, helping The Very Group deliver excellent customer service and achieve its strategic objectives. About the Team We're creating a brand-new AdTech (Advertising Technologies) squad encompassing the digital tools, software and platforms TVG use to … trusted 3rd partiesthat provide the TVG Marketing team with quality, rich data to feed campaign execution and measurement First Party Data Activation - leveraging our data asset to improve the customer experience and drive customer engagement Oversight of digital data management and tagging across diverse platforms Orchestration of servicesIntegration and orchestration of services across AWS , Google Cloud , Celebrus … support marketing efforts. Demonstrate strong skills in front-end technologies, including JavaScript, CSS, and HTML Utilise programming languages (e.g., Python, R) and database management tools (e.g., SQL) Awareness of customer data SaaS applications such as Celebrus & Zeta Benefits Inclusive culture and environment, check out our Glassdoor reviews £250 flexible benefits allowance to suit your needs 27days holiday + bank More ❯

way as well as ensure the development of new solutions do not breach any regulatory legislation such as GDPR. It is incredibly important to us that the team ensure customer data is always protected About the Team We're creating a brand-new AdTech (Advertising Technologies) squad encompassing the digital tools, software and platforms TVG use to manage, deliver … trusted 3rd partiesthat provide the TVG Marketing team with quality, rich data to feed campaign execution and measurement First Party Data Activation - leveraging our data asset to improve the customer experience and drive customer engagement Oversight of digital data management and tagging across diverse platforms Orchestration of servicesIntegration and orchestration of services across AWS , Google Cloud , Celebrus More ❯

Technical Delivery Manager – SaaS/Software Development SDLC, Software Development, Software Delivery, Customer Facing, ADO, Azure DevOps, Jira, MS Project, Scrum, Kanban, Prince2, £80,000 per annum £5,450 Car Allowance Remote Working Technical Delivery - Planning Working with customer facing Project Management and Solution Architecture, Product Management, Technical Architecture & Infrastructure, analyse customer/investment change programmes to … technology deliverables, milestones, and required activities and tasks. Build the operational delivery (development) plan, encompassing the entire delivery lifecycle (requirements, architecture, design, develop, test & deploy), for one or more customer/internal investment change programmes. Ensure that the technical deliverables include the standard artefacts for an effective change, including (but not limited to): Requirements (inc. tracking & change) Architecture (solution … product & technology) Product roadmap (programme to feature and release alignment) Development backlog Quality strategy, plans and success criteria Environment & release strategy and plan Customer engagement model for technical delivery (inc. UAT and transition) Transition process (from change to BAU/Operations) Establish work plan and staffing for technical deliverables, activities, iterations or phases, ensuring that teams within the More ❯

methodically qualifying, accurately forecast revenue and deal progress, and provide regular updates to senior management. Ensure a smooth handover of won business to the Client Services and Delivery teams Customer Engagement: Cultivate and maintain strong relationships with C-level executives and other key stakeholders in target organisations. Understand their business needs, challenges, and priorities to recommend appropriate solutions … regulators in the US is highly desirable Strategic thinker: Strong analytical and strategic thinking skills, with the ability to identify opportunities, assess risks, and propose solutions that align with customer needs and organisational goals and be able to articulate the value that it would deliver Technology Expertise Understanding of digital technologies and their application within the iGaming sector. This … AWS, Azure, Google Cloud) for scalability, cost-efficiency, and innovation Software Development Methodologies (DevOps, Agile, Scrum), Containerisation, and API Development Cloud Migration, Operations (FinOps, AIOps), Application Modernisation, and Integration Customer experience and strategy opportunities within the iGaming space What we'll offer you: At CreateFuture, we challenge ourselves to go beyond the obvious and we care deeply about our More ❯

other Microsoft Partners. Caring about our people, customers and quality of work differentiates us. We always support our people and customers to achieve shared, agreed goals. Job Title: Senior Customer Engagement Functional Consultant Location: Hybrid working, Mainland UK based with travel to client sites as and when required. Reports to: CE Services Director Job Purpose: The Dynamics CE … Senior Functional Consultant is a core team member of our customer delivery of D365 CE solutions. You will be heavily involved in the technical solution design, developing, and leading the implementation of Dynamics CE solutions for our clients. You will be required to work in all areas of the project lifecycle from RFP and Tender through to Implementation and … To provide senior functional consultancy across a diverse range of Dynamics CE projects giving input to the whole implementation life cycle. Liaise with clients to analyse business procedure, clarify customer requirements, and determine the scope of existing software. Interface effectively with other members of the delivery team and the Solution Architect to ensure that the CE solution meets client More ❯

Our Adoption team, part of the Customer Success Team, manages the customer journey with MaxContact through onboarding, configuration, and proactive support to ensure successful adoption of our solutions. This role encompasses Customer Care (Support) and Onboarding (Implementation), vital for enabling clients to achieve their success outcomes. This is a hybrid role based in Manchester, with necessary customer visits. We seek individuals with over 1 year of experience in a SaaS environment, particularly in Support or Implementation roles involving customer interaction. Key Responsibilities Guide clients on using our SaaS products via email, webchat, or phone. Support post-go-live activities during onboarding to ensure client adoption and success. Deliver SMB onboarding projects focusing on discovery, design … work scheme, birthday day off, pension, team socials, and other benefits. Founded in 2014, MaxContact is a leading UK-based CCaaS provider, offering a cloud-native platform for omnichannel customer engagement, committed to innovation and growth. More ❯

Workday applications to drive business success and competitive advantage. Digital Transformation Support: Guide clients through ERP transformations, including migration to SAP S/4HANA and Intelligent Enterprise solutions. Stakeholder Engagement: Build strong relationships with internal teams, senior leadership, and strategic alliance partners. Mentorship & Development: Support and mentor junior digital architects, fostering growth through formal management and informal coaching. As … in at least two of the following areas, including their integration, is essential: Supply Chain Management Resource & Material Planning Product Lifecycle Management Inventory & Warehouse Management Manufacturing Execution Service Operations Customer Engagement, Experience & Relationship Management Field Service Finance Human Capital Management Sustainability & Compliance Awareness Understanding of how enterprises optimize sustainability through their operating models. Awareness of regulatory requirements for More ❯

segmentation Manage any errors or changes with the IT team Review the creative to ensure designs are consistent and on brand Set up new lifecycle email programmes to maximise customer retention and reduce churn. Promotional and CRM Comms Manage promotional emails, from content planning, to creation, testing, on time deployment and analysis Build emails using simple drag and drop … determine effectiveness - open, click, opt outs, sessions, revenue etc. Establish email performance benchmarks, summarise key insights, and recommend actions to improve email performance Create a testing plan to improve customer engagement and produce a log of what works and what doesn’t Work closely with the wider marketing teams to co-ordinate promotional messaging across the business. Proactive … messaging Review, map and improve customer journeys across purchasing, claims, refunds, rebooks underpayments, live chat etc. Understand churn points and make suggestions on how the business can improve Monitor CS pain points and ensure the business has adequate comms to combat these KNOWLEDGE & EXPERIENCE At least 2 years experience in a similar role managing emails and data analysis Experience More ❯

technically involved and strategically minded—responsible for managing a sizable IT environment while ensuring robust, high-performing IT services. Crucially, you’ll bring SME-level expertise across Dynamics 365 Customer Engagement (CE) and Finance & Operations (FO), supporting and maintaining these systems in a live manufacturing setting. You must have a strong understanding of how the systems fit together … are desirable So What’s Next? If you’re a technically strong IT leader ready to take on a high-impact, hands-on role—balancing system support and stakeholder engagement—apply now for immediate consideration! Head of Systems, IT Manager, Dynamics 365, COR7248 Corriculo Ltd acts as an employment agency and an employment business. #channelb #AS More ❯

our Busway product range , located remotely in the Europe. Reporting to the Global Product Line Director - Busway the Product Manager Busway, EMEA will be responsible for P&L analysis, customer engagement, market strategy, pricing recommendations, operational excellence, and R&D input, with a strong emphasis on compliance with IEC, EN and other relevant EMEA standards. The role will … Site UK, Ireland or Poland, but wider Europe can be considered. What a typical day looks like: Develop and recommend product line strategies tailored to the EMEA market trends, customer needs, and regulatory requirements. Work closely with sales, marketing, engineering, operations, and other internal teams to ensure alignment and successful product delivery. Monitor and analyse P&L performance for … growth in our go to market approach. Prepare business cases and financial models to support investment decisions in product development, engineering. Conduct ongoing research to understand EMEA market dynamics, customer requirements, and competitor offerings. Collaborate with R&D and engineering teams to define product requirements and prioritize features based on market needs. The experience were looking to add to More ❯

app, or internal tools. Reporting to our Head of Product Management, you'll support the strategic roadmap while ensuring the effective delivery of product enhancements that drive business performance, customer engagement, and user satisfaction. What You'll Do Own and manage the product backlog for one or more key product areas in Ecommerce, trainer tools, or client applications … with internal stakeholders to ensure alignment on goals, timelines, and priorities Work with developers and QA to ensure timely delivery of features and enhancements Participate in user testing and customer feedback loops to refine products post-launch Maintain up-to-date documentation in product tools (e.g. Confluence, Jira) What we're looking for Strong working knowledge of Agile methodologies More ❯

the portfolio of solutions & services in existing & new Customers to achieve Individual GP targets long-term. Being responsible for creating and driving sales pipeline and growth Match solutions to customer requirements and assist customer in evaluation and comparison process. Regularly attend meetings at customer sites. Achieve and exceed sales targets Ensuring profitability while striving to improve the … customer's experience Follow up marketing activities and drive attendance to Bytes events/seminars and webinars. Attend Bytes Seminars/Marketing Events as a host for clients. Efficient use of CRM to manage opportunities and customer engagements. Complete all relevant Vendor Accreditation Exams Develop sustainable and scalable Sales Yield from Customers whilst providing excellent service and solutions … the healthcare market - NHS ESSENTIAL An understanding of the Public Sector market including procurement frameworks ESSENTIAL Demonstrable experience presenting with external clients ESSENTIAL A proven track record of excellent customer service ESSENTIAL Good understanding of IT and Business IT challenges within the NHS ESSENTIAL Proven ability to achieve and exceed key performance indicator targets set ESSENTIAL TRAINING GIVEN Full More ❯

playing a strategic role in advisory, design, and technical delivery. What you'll do Provide expert guidance across SASE/SSE, PAM, detection, and data centre security technologies Lead customer engagements, providing advisory services, architecture guidance, roadmap planning, and solution governance Define and document high-level solution designs, technical requirements, and delivery frameworks Act as Technical or Design Authority … for enterprise-scale customer programmes Engage in strategic customer meetings to translate business needs into technical strategy Collaborate with vendors and partners (notably Zscaler) to stay current on product developments and influence future solutions Support opportunity qualification and technical costing in pre-sales engagements Create and present white papers or thought leadership content around evolving security architectures Identify … firewalls, IDS/IPS, endpoint protection, and encryption Comfortable working with cloud platforms and designing secure architectures across Azure, AWS, or Google Cloud Ability to lead technical conversations, influence customer decisions, and deliver trusted advisory services Existing SC clearance or eligibility to apply Desirable Skills & Certifications Familiarity with industry security frameworks (e.g., NIST, ISO 27001, CIS Controls) Cloud security More ❯

for some of the world's most recognised organisations. As part of our Cloud & Apps Practice, you'll work in a supportive, collaborative environment with the autonomy to shape customer outcomes and influence our technical strategy. Whether you're working alongside experienced peers, supporting major bids, or leading solution delivery, you'll be instrumental in helping us-and our … customers-stay ahead of the curve. What you'll do As a DevSecOps Solution Architect, you'll be at the forefront of customer engagements, providing both pre-sales and post-sales consultancy Lead the design and implementation of secure, scalable DevSecOps solutions across cloud, on-prem, and hybrid environments Advise customers on best practices for CI/CD, containerisation … and integrating security across the SDLC Collaborate with Sales and Consulting teams to develop technical proposals and bid responses Facilitate customer workshops, design reviews, and solution assurance activities Drive innovation and thought leadership within the Practice by defining standards, sharing knowledge, and mentoring peers Influence customer outcomes through expert knowledge of DevSecOps tools and compliance frameworks like NIST More ❯

Develop know-how, best practices, and foster creative thinking within the team. Work with key AWS Stakeholders to increase Bytes' credibility as a leading partner and align with their customer engagements to reduce the sales cycle. Collaborate with Marketing to produce compelling content across multiple media channels. Work closely with Sales, Pre-Sales, and Delivery teams to ensure seamless … project delivery. INDIVIDUAL RESPONSIBILITIES: Maintain a strong understanding of customer priorities and how Bytes can support them. Achieve and surpass KPIs and objectives established for the AWS Public Cloud Team Manager role. Lead the AWS Specialists team effectively. Understand and leverage disruptive technology trends to create compelling solutions for customers. Provide thought leadership internally and externally to enhance the … Bytes brand and promote capabilities. Contribute to compelling customer propositions to win business. QUALIFICATIONS, EXPERIENCE, & SKILLS: (DELETE AS REQUIRED IF ESSENTIAL OR DESIRABLE, REMOVE UNNECESSARY REQUIREMENTS) Educational Qualifications: ESSENTIAL DESIRABLE Professional Qualifications ESSENTIAL Other related AWS Cloud certifications DESIRABLE Years of Experience 5+ Years delivering IT solutions and services, supporting the sales function in IT Transformation, Infrastructure Migration, or More ❯

ll work directly with customers to identify, assess, and remediate known vulnerabilities across their environments, delivering tailored, effective solutions in line with defined SLAs. This is a hands-on, customer-facing role where your expertise will directly contribute to improving our clients’ security posture and resilience. Day to day, you will: Develop processes and drive improvement to deliver tight … and liaise with them to provide context and insight-driven data on their security status. Develop automated insight-led reports, which will provide standardised and efficient context to all customer engagements. Our ideal candidate: Able to demonstrate proven experience with technical accreditations or demonstrable experience in security and vulnerability remediation technologies: Security Tooling: OWASP ZAP, Nmap, Wireshark Assessment Tooling … both technical and non-technical levels, in both written and verbal forms. The role requires someone who can manage their own time and responsibilities independently while adhering to strict customer SLAs. Accurate time recording, record keeping, and maintaining up-to-date customer information are essential. Additionally, experience working alongside service departments within a standard ITIL framework is highly More ❯

client, a UK based OEM, we are actively recruiting for a CyberSecurity Engineer to join our team, . As a subject matter expert, you will lead our teams into customer engagements, identifying solutions and methodologies to achieve our clients' goals. This role offers the chance to shape the strategic direction of the automotive cybersecurity offerings of an ambitious, rapidly … improvement (Expleo and client). Support the development of best practice working procedures for Cyber security activities. Support, train and coach engineers on cyber security activities. Regular meetings at customer sites within the UK. Background & Experience required for the Lead Automotive CyberSecurity Engineer position:- Degree educated in either engineering, information technology, computer science or similar. Experience in Automotive and More ❯