18 of 18 Permanent Customer Experience Jobs in Lancashire

shape how customers buy and sell through a complex two-sided marketplace. The role This is a classic Product Analytics role focused on understanding customer behaviour, product performance, experimentation, and growth. You'll sit within the Growth Analytics team, working closely with Product, Marketing, Commercial teams, agencies, and external … partners to solve business problems and improve customer outcomes. The business operates a sophisticated analytics ecosystem, with advanced event tracking and behavioural data collected across the entire customer journey. Rather than relying on traditional web analytics tools, they've invested heavily in modern product analytics capabilities and data ...

Enterprise Customer Success | Employee Relations | HR Technology | Strategic & Value-add Account Relationships Help Some of the UK's Biggest Employers Transform Employee Relations Do you enjoy building trusted relationships with senior HR leaders and helping organisations navigate complex employee relations challenges? Are you CIPD Level 5 qualified or above … with 5+ years’ experience across employee relations, HR or people advisory, and have a strong understanding of UK employment law and the commercial instinct to spot opportunities to create greater customer value? Do you have experience growing customer relationships and ARR through strategic upselling and cross ...

Customer Insights Analyst £50,000 - £60,000 Hybrid - Lancashire (3x days per week) This is an opportunity to step into a high impact customer insight role where your analysis directly shapes marketing strategy, customer experience, and commercial performance. You will work with rich customer and patient data to influence how a large, service led organisation engages, retains, and grows its customer base. The Company They are a well established, customer focused organisation operating at scale within a regulated, service led environment. Data and insight sit at the heart of their decision ...

internationally to promote innovative digital learning solutions that support literacy, numeracy, wellbeing and phonics . This role offers the opportunity to manage an existing customer portfolio whilst developing new business opportunities , making a meaningful contribution to educational outcomes and organisational growth. Salary: £36,849 per annum Employment type: Permanent … take ownership of a regional portfolio of school customers , combining account management with proactive business development activity . Working closely with colleagues across sales, customer experience and marketing , you will identify opportunities to increase product adoption, build lasting customer relationships and drive revenue growth . The role ...

ambitious growth plan, this is an exciting time to join the Moorepay team: to build a career, drive change, and help supercharge our customer support. If you love the idea of working in a customer-centric, people-focused, fast-paced and data-driven role, then we want … hear from you! As a Customer Support Advisor, you’ll support customers using Moorepay’s HR and payroll software, helping resolve queries and ensuring they get the most value from the platform. You will help improve the product by raising issues and new functionality requirements. You will ...

publishers and resellers through a smart, seamless, and scalable platform that drives sustainable growth across the technology ecosystem. With more than 35 years of experience in the software channel, we have built a proven model focused on removing complexity, accelerating go-to-market execution, and unlocking measurable growth opportunities. … relationships while actively hunting new business opportunities. This is a role for someone who is equally comfortable picking up the phone to a lapsed customer as they are negotiating terms with a long-standing partner: someone who takes genuine ownership of their pipeline and pride in hitting their numbers. ...

Darwen (2-3 days a week on-site) This is an exciting opportunity to join a data-led organisation where customer insight is central to driving commercial performance and improving customer experience. THE COMPANY They are a growing, customer-centric organisation operating across a large network … ROLE As a Senior Marketing Analyst you will play a key role in shaping how data informs decision making across marketing, operations, and customer strategy, with a clear line of sight to business impact. Specifically, you can expect to be involved in the following: Analyse customer and transactional ...

Canvas Apps exp. Managing your own portfolio of change from discovery through to deployment Working closely with business stakeholders to improve processes and customer experience Acting as the technical lead for your solutions, resolving issues and providing expert guidance Championing best practice, governance, data quality and continuous improvement … with the latest Microsoft innovations and identifying opportunities to introduce new capabilities To apply you should tick most of the bullets below: Have proven experience as a Functional Consultant or Power Platform professional with a passion for delivering business value through technology. Experience delivering solutions with Microsoft Dynamics ...

Responsibilities Own in-season digital trading performance across sell-through, availability and weeks of cover Optimise site navigation and merchandising to improve conversion and customer experience Execute the digital trade plan including campaigns, promotions and launches Drive sales growth through stock, range and clearance management Identify risks … inform future trading decisions Coach junior team members and contribute to a strong team culture What We're Looking For 3+ years' digital trading experience Strong track record in site merchandising, sell-through and stock management Campaign and promotion planning with a data-led approach Bloomreach, Magento or Pimberly ...

accuracy rates of 99%. We are looking to recruit a Pension Support Officer, who has a passion for helping us provide an excellent customer experience to our clients, has an excellent telephone manner and excellent administrative and IT skills. The candidate must demonstrate attention to detail … goods supplied reconcile with deductions made Analyse salary sacrifice applications to ensure compliance with National Minimum Wage and Living Wage regulations. Person Specification Knowledge & Experience Essential Comprehensive knowledge of data input. Efficient in the use of Microsoft Window Applications, including VLOOKUP. Working in a busy administrative office dealing with ...

highly regarded digital business that reaches millions of consumers every week. Sitting within a cross functional product environment, you will use data to shape customer experiences, influence product strategy, and drive measurable business outcomes. You will take ownership of key analytics initiatives while helping to develop best practice across … deeply embedded within product development. They offer a collaborative environment where analysts work closely with Product, Engineering, Design, and Research teams to solve complex customer challenges. The Role As a Senior Data Analyst, you will: Partner with product teams to define success metrics and measurement frameworks Establish robust governance ...

Desk Provide professional technical support to end users through multiple channels, including email, telephone and face-to-face interactions, delivering a high standard of customer service Take ownership of technical incidents and service requests from inception through to resolution, coordinating with third-party suppliers and internal teams where necessary. … gathering sufficient details for resolution by the relevant person Ensure that all duties are carried out with the aim of protecting customers and improving customer experience. Supporting and enabling the business to achieve its regulatory requirements, including consumer duty. Competence, knowledge and skills Strong customer focus, demonstrated through ...

established digital performance business operating across multiple international markets. Through a portfolio of proprietary digital platforms, they manage and optimise the full customer journey from acquisition through to conversion. Their data-driven approach to growth has created a strong culture of experimentation, with significant opportunities to improve customer … implementations Collaborate with analytics teams to support experiment measurement and reporting Contribute to experimentation best practices, processes, and governance Identify technical opportunities to improve customer journeys and conversion performance Your Skills & Experience Strong commercial experience as a CRO Developer, Front End Developer, or Experimentation Developer Hands ...

meaningful impact on a large-scale consumer platform. You'll work at the intersection of product, analytics, experimentation, and user behaviour, helping to improve customer experiences used by millions of people. THE COMPANY They are a well-established digital business with a large consumer audience and a strong focus … data-driven decision making. Operating within a fast-paced product environment, they invest heavily in analytics, experimentation, and technology to continuously enhance their customer experience. THE ROLE As a Senior Product Analyst, you will partner with cross-functional product teams to drive better customer outcomes through insight, experimentation ...

Manchester (Hybrid - 3x Days a Week in Office) If you're passionate about product analytics, experimentation, and using statistics to shape the experience of millions of users, this is an opportunity to join one of the UK's leading digital product teams! The Company A market-leading digital business … products used by millions of customers every month. The Role Joining the Growth Engineering team, you'll use product analytics and experimentation to improve customer experiences, optimise conversion journeys and deliver smarter personalisation. You'll: Lead product analytics projects from problem definition through to recommendation Design, analyse and evaluate ...

you. Day to day, you'll be leading your people to deliver both individual and team objectives, including driving revenue combined with a great customer experience. You'll also be communicating with stakeholders from across the business ensuring a clear strategy and support for your store. You will foster … both financial and behavioural KPIs, whilst capitalising on new retail opportunities. As our Retail Store Manager, you'll lead by example with exceptional customer service and creating memorable experiences. You'll bring fresh ideas to the table and building strong relationships with customers and the community will ...

Technical Support Consultant, you’ll provide expert 2nd line support across our HRIS platform, helping resolve technical issues and deliver a seamless customer experience. This is a 2nd line technical support role for someone who loves getting to the bottom of a problem. You’ll be the expert … resolving issues across the product suite. You won’t do it alone. We work in pods: small, multi-disciplinary teams that bring Technical Support, Customer Support and Service Delivery together around a shared group of customers. You’ll sit at the heart of that pod, owning issues ...

market leader in its space and is investing heavily in its product and marketing functions. With ambitious plans for gamification, personalisation, and AI-driven customer experiences, this is an exciting time to join. The Role The company is looking for a Product Manager to own the execution … success criteria, and KPIs for each initiative Contribute insight and recommendations to roadmap planning Requirements 5+ years delivering digital product initiatives end-to-end Experience running A/B tests and using data to drive decisions Data fluency: comfortable with funnels, cohorts, and SQL-backed dashboards (BigQuery, Metabase ...