16 of 16 Permanent Customer Experience Jobs in Lancashire

Customer Analytics Manager £45,000-£55,000 Lancashire The Company A customer-centric UK retail brand with a strong digital and multi-channel presence is seeking a Customer Analytics Manager! This business is known for its people-first culture and long-term commitment to customer experience, and they continue to invest heavily their in data, CRO, and CRM capability to support growth and personalisation The Role As Customer Analytics Manager, you'll sit within the CRO & Data team, working closely with CRM, Marketing, Trading, and Tech teams to ensure customer data is accurate ...

Customer Analytics Manager £70,000 - £90,000 + bonus Hybrid - Manchester (2 days per week) This is a senior leadership role for someone who wants to shape how customer insight is embedded across an organisation. You will sit at the centre of strategy, analytics and transformation, building … working that enable high impact, decision ready insight at scale. The Company They are a large, complex organisation with a strong focus on customer experience and data driven decision making. Customer insight sits at the heart of their transformation agenda, supporting senior leaders to act with confidence. ...

Lead Customer Insights Analyst £70,000 - £90,000 + bonus Hybrid - Manchester (2 days per week) This is a senior leadership role for someone who wants to shape how customer insight is embedded across an organisation. You will sit at the centre of strategy, analytics and transformation, building … working that enable high impact, decision ready insight at scale. The Company They are a large, complex organisation with a strong focus on customer experience and data driven decision making. Customer insight sits at the heart of their transformation agenda, supporting senior leaders to act with confidence. ...

Sales Technical Design Architect (TDA) is accountable for translating customer business goals into robust, scalable and supportable technical designs across the full opportunity and delivery lifecycle. Acting as Elite Group’s technical authority, the TDA owns the Design lifecycle, validates solution feasibility, and ensures platforms are delivered … closely with Sales, Delivery, Support, suppliers and most importantly customers. Engaging directly in requirements workshops and technical discussions to shape solutions that translate to customer focused outcomes. The TDA supports core platform builds, governs design changes, mentors engineering teams, and acts as a senior escalation point. Through strong design ...

CUSTOMER DATA AND INSIGHTS MANAGER * Opportunity for a Customer Data & Insights Manager to join a growing, customer-focused organisation in the Northwest * Salary up to £55,000 + bonus + strong benefits package * Key position sitting between data, CRM and marketing with regular stakeholder interaction * Apply online … contact Chelsea Hackett via WHO WE ARE? We're working with an established organisation currently investing in its digital and customer capabilities as part of ongoing growth. Operating across multiple channels, the business is focused on improving how it uses customer data to better understand behaviour, refine engagement ...

role are as follows: Overall responsibility for prioritising and driving the delivery of key strategic business change. Drive innovative development response to customer and business feedback, efficiency saving opportunities and ideas to differentiate AJ Bell from other retail investment providers. Developing and maintaining strong working relations with senior management … priorities and short-term incremental improvements. Managing a team of Product Owners ensuring that they maximise the value of changes delivered across the Operations, Customer Services and Regulatory channels. Own the backlog of development work for the Operational and Regulatory teams. Manage overall tracking of business benefits across ...

across the Guinness Partnership for all IT related incidents and requests. As this is a front-line role you will offer a first-class customer experience with every interaction, resolving straightforward problems at first contact. In this dynamic role you will also be required to manage multiple … ITSMF tool and provide support with the objective of restoring normal service as quickly as possible. What we’re looking for We are a customer-focused organisation so we know that how we do things is just as important as what we do. You will not only ...

root causes, and document findings clearly Contribute to improving diagnostic processes and future troubleshooting approaches Lead projects or workstreams that improve tools, processes, or customer experience Support incident response by coordinating information and reviewing outcomes Suggest and test improvements to workflows, communication, and support processes Contribute to cross … departmental initiatives and share insights that support product or service development The following skills and experience will be beneficial for this role: Significant experience in technical support or a similar environment Confidence investigating complex technical, multi-system, or network-related issues Experience troubleshooting cellular and IT infrastructure ...

solutions that genuinely help them run and grow their business. You don't need a background in payments. If you've worked in a customer-facing role , built rapport quickly, solved problems, and are driven to succeed, you can thrive as a Field Sales Representative here. Earning Potential Your … earn 50% upfront commission per sign-up Plus 25% recurring income from each business for up to 5 years Around 75% of a customer's total value is paid in year one Extra commission on hardware sales (card machines, POS systems, etc.) What are reps actually earning ...

large team of developers in a fast-paced, dynamic environment you will develop innovative web-based user interfaces that utilise AI to enhance the customer experience. You will craft user interfaces using the latest JavaScript frameworks, HTML5 and CSS3, bringing cutting-edge AI driven applications to life. You will ...

performing system installations, updates, and maintenance procedures. Working to different service levels and KPI’s, but at all times you’ll provide exceptional customer service ensuring a superb customer experience. Preparing training manuals and FAQ materials for easy-access end-user guidance. Documenting processes and maintaining service desk … with internal departments to ensure that IT needs are met. Keeping informed of advancements in IT. As an ideal candidate you will possess proven experience within a customer service role and a background in IT Support role would be desirable, a degree in IT or a CompTIA certificate ...

fast-paced, innovative environment? I'm hiring an experienced Technical Team Lead to join a forward-thinking company that's transforming the way customer experience. This is your chance to work on cutting-edge technologies, solve complex problems and drive meaningful change in a collaborative and supportive culture. About … engineers, balancing hands-on technical leadership with people management and delivery excellence. You'll partner closely with Product and Design teams to solve real customer problems while continuously improving how software is built, shipped, and operated. This is a player-coach role , where you'll remain technically credible while ...

team Have input into how solutions are developed and delivered using knowledge and expertise to help deliver the best possible outcome for the customer Carry out testing across a wide range of processes and systems - including UI, API, back office (workflow) processes, 3rd party systems and integrations between … Agile working practices and ability to apply its practice Ensure that all duties are carried out with the aim of protecting customers and improving customer experience. Supporting and enabling the business to achieve its regulatory requirements, including consumer duty. Competence, knowledge and skill Full understanding of the testing lifecycle ...

backend services that support our connected IoT devices-managing secure device communication, high-volume data ingress, and the APIs that power our applications and customer experiences. This role is ideal for an engineer passionate about building scalable systems that bridge the physical and digital worlds. More about the role … design reviews, code reviews, and cross-functional roadmap planning. Collaborate closely with product, firmware/embedded teams, and data engineering. Qualifications Required Skills & Experience Backend or platform engineering experience, ideally with IoT or distributed systems. Strong expertise in AWS , especially AWS IoT Core , Lambda, DynamoDB, Kinesis ...

market leader in its space and is investing heavily in its product and marketing functions. With ambitious plans for gamification, personalisation, and AI-driven customer experiences, this is an exciting time to join. The Role The company is looking for a Product Manager to own the execution … success criteria, and KPIs for each initiative Contribute insight and recommendations to roadmap planning Requirements 5+ years delivering digital product initiatives end-to-end Experience running A/B tests and using data to drive decisions Data fluency: comfortable with funnels, cohorts, and SQL-backed dashboards (BigQuery, Metabase ...

Month Fixed-Term Contract Salary - 60k plus excellent benefits listed below Were seeking an experienced eCommerce Product Manager to join a Digital & Brand Experience team based near Blackpool & Preston in Lytham St Annes, on a maternity cover contract. Youll take ownership of ecommerce platforms, lead a small team … enhance the online customer experience. The Role Youll define and deliver the product roadmap, improve customer journeys, and ensure platform performance and stability while working with internal teams and external partners. Key Responsibilities Own and deliver the ecommerce roadmap Lead features from concept to launch Prioritise backlog (e.g. ...