16 of 16 Permanent Customer Experience Jobs in Lancashire

Customer Service Operations Manchester £100,000 Basic + Performance Bonus (circa £15,000) Managing 4 Global Department Heads Reporting directly to the Chief Commercial Officer I'm recruiting for a VP of Customer Service Operations role with a growing international technology business that supports over 20,000 customers … across 11 countries. Whilst this role has responsibility for multiple operational functions, the largest and most significant area is Customer Support/Customer Service. The support function currently represents the biggest team within the remit and is expected to continue growing as the business scales (circa 45 heads ...

Customer Service Specialist Portfolio are proud to represent our client, a global Software business in their search for an Account Manager. They are expanding the Customer Service team due to continued growth. Working with the Engagement and Activation team you will be an Account Manager for new Businesses … Service! Acting as a first point of contact for your allocated clients, this is not your normal high volume, inbound customer service role. You will be responsible for onboarding the client, dealing with any issues, general queries and technical questions they may have for the first 30 days ...

Customer Analytics Manager £40,000-£50,000 Lancashire The Company A customer-centric UK retail brand with a strong digital and multi-channel presence is seeking a Customer Analytics Manager! This business is known for its people-first culture and long-term commitment to customer experience, and they continue to invest heavily their in data, CRO, and CRM capability to support growth and personalisation The Role As Customer Analytics Manager, you’ll sit within the CRO & Data team, working closely with CRM, Marketing, Trading, and Tech teams to ensure customer data is accurate ...

Customer Insight Analyst Hybrid - Blackburn, Lancashire Salary: up to £55,000 This is an opportunity to join a data-led organisation where customer insight sits at the heart of decision making. The role offers strong exposure to CRM, customer lifecycle strategy, and advanced analytics, with the chance … directly influence customer experience and commercial performance. The Company They are an established, customer-focused business operating across a large network of locations, with a strong emphasis on data-driven growth. The organisation is investing in its analytics capability to better understand customer behaviour and optimise ...

ground up. You'll lead a small team while remaining hands-on, owning the development and execution of lifecycle programmes that directly impact customer experience, retention, and revenue. What you'll be doing Own and deliver the end-to-end CRM programme , from strategy through to execution Lead … develop a team of 2 CRM Executives (growing to 3-4) Design and optimise customer lifecycle journeys , including: Onboarding and first purchase Patient recall and retention Repeat purchase and product journeys Build and scale multi-channel CRM campaigns across: Email SMS Direct Mail (Future channels such as WhatsApp) Play ...

Hybrid - Lancashire (2-3 days per week) This is a high impact CRM Manager role within a growing organisation investing heavily in data driven customer engagement. You will play a central part in shaping lifecycle marketing strategy, optimising customer journeys, and delivering measurable outcomes across a multi channel … environment. The Company They are a fast scaling, customer focused organisation with a strong emphasis on innovation and continuous improvement. With a growing footprint and increasing investment in digital transformation, they are building out a best in class CRM function to support long term growth. Collaboration, accuracy and customer ...

Customer Insights Analyst £50,000 - £55,000 Darwen (3 days a week on-site) This is an exciting opportunity to join a data-led organisation where customer insight is central to driving commercial performance and improving customer experience. THE COMPANY They are a growing, customer-centric … With a strong focus on personalisation and service quality, they use data to continuously improve engagement, retention, and lifetime value. THE ROLE As a Customer Insight Analyst you will play a key role in shaping how data informs decision making across marketing, operations, and customer strategy, with ...

week Our client is a well-established gambling and gaming business with a strong digital presence and a growing focus on AI-driven customer experiences. They operate a live, customer-facing AI chatbot that plays a key role in customer support. Due to growth and increasing demand … significantly improve the quality of AI conversations. What You'll Do Own and maintain the chatbot knowledge base end to end Gather content from customer service, operational and commercial teams Rewrite and structure content specifically for AI understanding and intent handling Analyse real chatbot conversations to identify gaps, errors ...

Network Field Service Engineer, Preston Roc Technologies is seeking a highly motivated and customer-focused Network Field Service Engineer to join our dedicated on-site team in Preston. This is a hands-on, operational role responsible for maintaining and supporting our client's network infrastructure, ensuring contractual service levels … consistently achieved and delivering an exceptional customer experience. You will play a key role in installing, maintaining, troubleshooting, and supporting network equipment across the campus environment. If you have strong networking skills, enjoy solving technical challenges, and thrive in a customer-facing environment, we'd love to hear ...

solutions that genuinely help them run and grow their business. You don't need a background in payments. If you've worked in a customer-facing role , built rapport quickly, solved problems, and are driven to succeed, you can thrive as a Field Sales Representative here. Earning Potential Your … earn 50% upfront commission per sign-up Plus 25% recurring income from each business for up to 5 years Around 75% of a customer's total value is paid in year one Extra commission on hardware sales (card machines, POS systems, etc.) What are reps actually earning ...

Join a high-growth international SAAS/Communications company and ambitious team passionate about delivering exceptional customer experiences. We are looking for a driven, commercially minded Business Development Manager who thrives on winning new business, building senior relationships, and exceeding targets. This is a true hunter role focused … Delivery, and Service teams. Key Responsibilities: • Identify, qualify, and win new enterprise opportunities across strategic sectors • Build relationships with C-suite, IT, Digital, and Customer Experience leaders • Develop and execute account plans across named target accounts • Manage complex, consultative sales cycles and multi-stakeholder engagements • Deliver against revenue ...

Join a high-growth international SAAS/Communications company and ambitious team passionate about delivering exceptional customer experiences. We are looking for a driven, commercially minded Business Development Manager who thrives on winning new business, building senior relationships, and exceeding targets. This is a true hunter role focused … Delivery, and Service teams. Key Responsibilities: • Identify, qualify, and win new enterprise opportunities across strategic sectors • Build relationships with C-suite, IT, Digital, and Customer Experience leaders • Develop and execute account plans across named target accounts • Manage complex, consultative sales cycles and multi-stakeholder engagements • Deliver against revenue ...

Full Stack Software Developer to work for our client, a leading provider of cloud communications, data insights and payment solutions, helping businesses deliver exceptional customer experiences. They specialise in building scalable, secure and innovative platforms that integrate seamlessly with modern communication technologies. Working with organisations across a wide range … play a key role in developing next-generation communication and engagement solutions. Role Overview We are seeking a talented Full Stack Developer with proven experience in building robust web applications and integrating communication APIs, particularly Twilio. The successful candidate will be passionate about creating high-quality software, thrive ...

service interruptions by performing system installations, updates, and maintenance procedures. Working to different service levels and KPIs, but at all times youll provide exceptional customer service ensuring a superb customer experience. Preparing training manuals and FAQ materials for easy-access end-user guidance. Documenting processes and maintaining service … with internal departments to ensure that IT needs are met. Keeping informed of advancements in IT. As a successful candidate you will possess proven experience in an IT Support role and a degree in IT or a CompTIA certificate or similar would be beneficial together with excellent communication, interpersonal ...

days onsite) 18-Month Fixed-Term Contract £60k plus excellent benefits Were seeking an experienced eCommerce Product Manager to join a Digital & Brand Experience team based near Blackpool & Preston in Lytham St Annes, on a maternity cover contract. Youll take ownership of ecommerce platforms, lead a small team … enhance the online customer experience. The Role Youll define and deliver the product roadmap, improve customer journeys, and ensure platform performance and stability while working with internal teams and external partners. Key Responsibilities Own and deliver the ecommerce roadmap Lead features from concept to launch Prioritise backlog (e.g. ...

days onsite) 18-Month Fixed-Term Contract £60k plus excellent benefits Were seeking an experienced eCommerce Product Manager to join a Digital & Brand Experience team based near Blackpool & Preston in Lytham St Annes, on a maternity cover contract. Youll take ownership of ecommerce platforms, lead a small team … enhance the online customer experience. The Role Youll define and deliver the product roadmap, improve customer journeys, and ensure platform performance and stability while working with internal teams and external partners. Key Responsibilities Own and deliver the ecommerce roadmap Lead features from concept to launch Prioritise backlog (e.g. ...