1 to 25 of 61 Permanent Customer Experience Jobs in Lancashire

Customer Service Account Manager Manchester City Centre £25,000 We are expanding our Customer Service team due to continued growth. Working with the Onboarding team you will be an Account Manager for new Businesses to the Service! Acting as a first point of contact for your allocated clients, this is not your normal high volume, inbound customer … technical questions they may have for the first 30 days of their contract. You will be keeping in regular contact via inbound, outbound and Teams providing a world class experience for our business owners. This a very varied, fast paced role within a small, friendly, supportive team! Main Responsibilities Provide an excellent customer service to our new and … migrate from HRonline Ensure all Service Level Agreements are adhered to at all times Meet and exceed all Key Performance Indicators Contribute to team targets, paying particular attention to customer experience and feedback Skills and Experience Customer service experience is essential The ideal candidate will have experience of working in an out-bound, telephone More ❯

Do you want to help diverse organisations to implement effective and efficient customer service transformation strategies, thinking creatively to solve client issues? Deloitte Digital is building a team of talented individuals to deliver impactful customer service transformation. If you have experience in designing and implementing effective strategies, optimising service delivery, and leveraging technology, this could be the … adapt to change whilst maintaining standards, integrity and a positive working culture. You will work with outstanding talent to design and deliver end-to-end service transformation with the customer at the heart of our solutions. This means you could be working on a wide range of projects including: Supporting the design and implementation of customer service and … design, and performance management. Leveraging technology for service excellence: Advising clients on implementing cutting-edge technologies such as CRM, AI, voice, and automation, and analytics to enhance service delivery, customer experience, and operational efficiency. Assessing and diagnosing service delivery challenges: Conducting assessments of client service operations, identifying bottlenecks, inefficiencies, and areas for improvement. Service operating model and organisation More ❯

fully bespoke platform using cutting edge technologies, capable of serving millions of concurrent requests with single digit millisecond response times. We provide our users with a fully self service experience including comprehensive in-tool curation and analysis of experiments. We're also responsible for our platform's feature flagging capabilities, extending our experimentation platform to provide fully dynamic, user … specific configuration to all clients, enabling a truly universal end to end process for test, rollout, experiment, release, rollback capabilities. Customer Experience/QoS Our team builds services to measure the Customer Experience for Video Playback, in real-time. This means taking high throughput streaming event data ( 10TB/day) generated by our client applications, and … creating a user experience to support our analysts who generate insights into the underlying quality of the streaming experience, driving improvement. It requires us to make technical tradeoffs between what we can achieve with the data we can gather, and the requirements from our internal users on a regular basis. Token Services We help to secure the platform More ❯

be working with our client, an Award winning, global professional services provider based in Manchester city Centre. Due to expansion within the team, they are looking for an experienced customer service Agent to support the Onboarding Account Managers in dealing with new clients to the business. You will be answering queries and helping them to navigate the software and … This is a varied and fast paced role, so if you are up for the challenge, apply today and we'll be in touch! Main Responsibilities Provide an excellent customer service and software support to our new and existing BrightHR clients Carry out pro-active calls to arrange on-board appointments with an on-boarding specialist Use software including … relevant CRM system Ensure all Service Level Agreements are adhered to at all times Meet and exceed all Key Performance Indicators Contribute to team targets, paying particular attention to customer experience and feedback Skills and Experience Customer service experience is essential The ideal candidate will have experience of working in an out-bound, telephone More ❯

network of talent, and help drive impactful change for some of the world's most mission-driven institutions. As a team: Song Service: Our purpose is to champion the customer, helping businesses across all industries build relevant and significant relationships and interactions with their customers - both B2B and B2C. The Service practice sits within our Song business. We work … operate always-on enterprises Work with famous brands and household names - no worrying about how to explain what you do to your family again! Support clients to define a customer-first mindset, helping them shape their business and operating models Redefine customer journeys and personalise interactions to create significant and consistent experiences Be at the forefront of physical … and digital engagement models to give their customers a seamless service model Re-invent the customer 'ecosystem' as products/services spread across organisations Learn about the latest trends in customer data and experience from a customer, colleague and operations perspective and utilise this data to help organisations maximise value from their customer interactions Understand More ❯

Software Engineer (AI, React, Typescript, AWS Lambda, Microservices, IaC) We are EM Code, formerly Code Computerlove. We are a Customer Experience, AI and Innovation Agency in Manchester. Since our inception in 1999, we have navigated substantial industry transformations and consistently adapted our attitudes, beliefs, and approaches to stay ahead. For over 25 years, EM Code has helped shape … global number-one app, The Higher Lower Game. Recognising the need for constant evolution, our agency is structured always to help our clients and partners adapt to rapidly changing customer and market needs. Our approach is agile, collaborative, and flexible. We start where we can deliver the biggest results, then test, learn, and improve before moving on to the … advertising and media network. Being part of EssenceMediacom North provides us with access to world-leading enterprise tools and resources. This enhances our extensive capabilities in communications, media, insights, customer experience, AI, and cutting-edge technology, allowing us to craft truly integrated solutions. Who we're looking for In 2024, EM Code created a suite of internal AI More ❯

The Network Monitoring team are searcing for their new Senior Manager for Wholesale Customer Support. Lining into the Head of Network Monitoring, you will be responsible for the day-to-day management of the Business Wholesale Support function. Providing leadership, direction and technical guidance to a team of Tier 1/2/3 Engineers and a customer outage team. The purpose of this role will be to provide our top tier Wholesale and Direct customer base with an Industry leading support function. Who we are The UK's fastest broadband network. The nation's best-loved mobile brand. And, one of the UK's biggest companies too. Diverse, high performing teams - jam packed with serious … talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions. Together, we are Virgin Media O2, and we can't wait to see what you can do. Accessible, inclusive and equitable for all Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias More ❯

work within the AdTech squad focusing on their priorities that will enable a consistent, efficient, and effective use of the Data Lake, Enterprise Data Warehouse, and marketing tools. Any experience with automating process and embedding re-useable patterns is interesting. As our AdTech Principal Data Engineer you will oversee the impact assessments, discovery, technical design, delivery, and release into … way as well as ensure the development of new solutions do not breach any regulatory legislation such as GDPR. It is incredibly important to us that the team ensure customer data is always protected About the Team We're creating a brand-new AdTech (Advertising Technologies) squad encompassing the digital tools, software and platforms TVG use to manage, deliver … trusted 3rd partiesthat provide the TVG Marketing team with quality, rich data to feed campaign execution and measurement First Party Data Activation - leveraging our data asset to improve the customer experience and drive customer engagement Oversight of digital data management and tagging across diverse platforms Orchestration of servicesIntegration and orchestration of services across AWS , Google Cloud , Celebrus More ❯

fair service, and honest values. Our vision is to create a banking industry that serves everyone, which we accomplish by developing best-in-class proprietary technology, offering an exceptional customer experience, and establishing a strong, sustainable business. Our five core values - Listen, Keep It Simple, Do The Right Thing, Own It, and Aim for Greatness - are at the … analytics, and performance management. Drive initiatives to automate reporting processes and improve efficiency in data delivery. Proactively identify opportunities for process optimisation and performance enhancement based on data insights. Experience Proven experience (typically 8+ years) in a senior MI, data analytics, or performance management role within an operations environment. Demonstrable experience in leading and managing a team … of data professionals. Extensive experience with MI reporting tools, data visualization platforms (e.g., Tableau, Power BI, Qlik Sense), and data warehousing concepts. Strong background in data modeling, SQL, and database management. Experience with operational process improvement methodologies Skills Exceptional analytical and problem-solving skills with a keen eye for detail. Strong leadership and people management capabilities. Excellent communication More ❯

CreateFuture is fast becoming the UK's most recognisable digital consultancy, with years of experience building digital products and services for major organisations whilst putting our people first. We have offices in the centre of Edinburgh, Leeds, Manchester, and London as well as remote employees located throughout the country. We are a team of creators - whether that's code … methodically qualifying, accurately forecast revenue and deal progress, and provide regular updates to senior management. Ensure a smooth handover of won business to the Client Services and Delivery teams Customer Engagement: Cultivate and maintain strong relationships with C-level executives and other key stakeholders in target organisations. Understand their business needs, challenges, and priorities to recommend appropriate solutions Sales … Apply this knowledge to position CreateFuture as a market challenger and to inform go-to-market strategies We'd love to talk to you if you have: Skills and Experience - Proven Experience: within business development, sales, or similar experience in the iGaming sector, with a proven track record of consistently meeting or exceeding sales targets in a More ❯

the UK's most well-known brands, we're on a mission to simplify HR and make it more impactful. We're now looking for a passionate and proactive Customer Success Manager to join our growing team. If you have a strong background in SaaS customer success - ideally within the HR or People Tech space - and thrive on … building meaningful client relationships, driving value, and delivering outstanding customer experiences, we'd love to hear from you. The role at a glance: Customer Success Manager Remote Working with Ellesmere Port, Cheshire min twice a month (ideally more) £45,454 - £60,454 Plus Benefits Package Including Pension, Life Assurance, Employee Assistance Programme, Discounted Gym Memberships and More Hours … 37.5 hours per week with the ability to work flexible hours between 08:00-18:00, Monday - Friday Reporting to: Customer Success Director Company: Leading Provider on HR Tech, Consulting and Advice Clients Include: Currys, Wickes, Virgin Atlantic, Network Rail, BT Group, Sainsbury's, Post Office, Pret and More Your Background/Skills: HR Tech, Rec Tech, SaaS, Customer More ❯

City Centre. Overseeing website management, UI/UX design, analytics, front-end and back-end development, as well as SEO and engagement strategies, you will be responsible for optimising customer experience, driving operational efficiencies, reducing costs and enhancing conversion rates across our digital ecosystem. The ideal candidate will have a data-driven mindset, strong leadership abilities, and a … schemes in 10 major cities, with an impressive £1.6bn worth of developments in the pipeline. Key Responsibilities: Define and execute the product roadmap in alignment with business growth and customer needs. Identify opportunities to enhance user engagement, conversion, and operational efficiencies. Develop and implement SEO (Search Engine Optimisation), CRO (Conversion Rate Optimisation), and UX/UI strategies to improve … site performance and user retention. Ensure digital assets (website, booking systems, customer portals) are optimised for scalability and security. Customer-Centric Growth & Innovation Utilise user research, data analytics, and A/B testing to improve UX and drive engagement. Optimise customer journeys across digital touchpoints to maximise retention and bookings. Identify and prioritise new product features based More ❯

Project Manager - Blackburn, Lancashire - £50-55k Project Manager, Software, Autotask PSA, Solution Delivery, Customer, Budget, Enterprise software This leading Software Solutions provider based in Blackburn are looking for an experienced Project Manager to take ownership of Project delivery and manage communication with customers and other stakeholders. This is a senior role ideal for someone who combines a passion … customers in mind Product project financial reports from all resources and partners involved in project delivery Ensure project hand-over takes place to software support and account management Core experience 5+ years experience providing project management of IT solution delivery Background working in delivering projects within software development and providing support of the product afterwards Using Autotask projects …/other PSA solutions Excellent communication and stakeholder management skills Experience working with Enterprise software Strong commercial acumen whilst managing projects including plans, budgets, delivery and customer aftercare Retail, EPOS, or Wholesale experience is desirable! They are offering a competitive salary and package in a supportive, collaborative culture where your input will be valued. They offer opportunities More ❯

passion for optimising mobile network performance? We're looking for a Radio Manager to lead our Ericsson North Region optimisation team, ensuring our mobile network delivers the best possible experience for customers. In this critical leadership role, you'll lead a team of 28 skilled radio engineers, driving network improvements across all generations of mobile network technology. You'll … take ownership of network performance, working to national critical metrics and Project Beacon targets, while ensuring smooth delivery of upgrades and new infrastructure. With a strong focus on customer experience , you'll lead initiatives to enhance coverage, speed, and reliability. This includes leading all aspects of demand analysis, capacity planning, network configuration and optimisation, hotspot management, throughput improvements … VIP customer support, and key city performance - all with a laser focus on minimising customer impact. Who we are The UK's fastest broadband network. The nation's best-loved mobile brand. And, one of the UK's biggest companies too. Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and More ❯

We’re working with a fantastic company that’s looking for a Customer Support Advisor to join their friendly and supportive team. What You’ll Be Doing: Own the customer experience by acting as the first point of contact for all inbound phone calls and emails. Take ownership of technical issues, providing first-line support to resolve … service problems swiftly and avoid unnecessary engineer callouts. Support field-based account managers with timely and accurate administrative assistance. Accurately identify customer needs through active listening and clear, empathetic communication. Deliver practical, customer-focused solutions that drive satisfaction and operational efficiency. Investigate and resolve customer complaints, taking accountability for identifying root causes and recommending improvements. What We … re Looking For: Proven experience in a customer service or technical support environment. Excellent verbal and written communication skills, with a confident and professional telephone manner. Strong organisational skills and the ability to prioritise tasks effectively. A proactive, can-do attitude with a passion for delivering outstanding service. Ability to handle pressure, multitask, and meet deadlines without compromising More ❯

technologies, and contributing to continuous improvement initiatives to support growth and innovation. This position plays an important role in ensuring applications perform effectively, helping The Very Group deliver excellent customer service and achieve its strategic objectives. About the Team We're creating a brand-new AdTech (Advertising Technologies) squad encompassing the digital tools, software and platforms TVG use to … 3rd parties that provide the TVG Marketing team with quality, rich data to feed campaign execution and measurement First Party Data Activation - leveraging our data asset to improve the customer experience and drive customer engagement Oversight of digital data management and tagging across diverse platforms Orchestration of services Integration and orchestration of services across AWS , Google Cloud … processes (incident, problem, and change management). Familiarity with database management, APIs, and system integrations. Ability to prioritise tasks and manage multiple responsibilities in a fast-paced environment. Proven experience in application support, management, or a similar role. Experience working with enterprise applications (e.g., ERP, CRM, or bespoke systems). Certifications in relevant technologies or ITIL framework (desirable More ❯

the role The Support Analyst is a vital part of the Applications Support team at CAVU, responsible for ensuring the seamless operation of our product portfolio while delivering outstanding customer service to both internal and external users. This role acts as a key bridge between customer relations and technical delivery - ensuring issues are resolved promptly, processes are continuously … team during a transformative period for CAVU's Applications Support services. You'll work with cutting-edge tools and technologies, contribute to new process developments, and help elevate our customer experience to new heights. It's a great role for someone passionate about support operations, continuous improvement, and providing a service that makes a real difference in the … travel and airport tech industry. About you: Role Responsibilities: 3+ years of experience in Information Technology Previous experience in a 1st or 2nd line support role, ideally within an applications or software support environment Familiarity with ServiceNow ITSM Strong organisational and communication skills (verbal and written) Excellent understanding of support ticketing systems and incident management practices Proven ability More ❯

Technical Support Lead Manchester - Hybrid Are you ready to take ownership of a dynamic customer support operation in a hands-on role with manager-level responsibilities? We’re on the lookout for a Technical Customer Support Lead to be the driving force behind our support strategy, ensuring every interaction — both external and internal — is seamless, efficient, and impactful. … About the Role As Technical Customer Support Lead, you’ll be at the heart of our operations, overseeing our Zendesk ticketing system and managing customer and team requests from start to finish. Whether it’s feature requests, bug reports, or onboarding support, you'll be the go-to expert ensuring nothing falls through the cracks. This is your … ITIL best practices to handle incidents, categorise tickets, and solve problems efficiently. Develop and maintain a robust, user-friendly knowledge base. Write product resources and guides that enhance the customer experience and encourage self-service. Test and validate new product features ahead of release, ensuring quality and readiness. What You’ll Bring To thrive in this role, you More ❯

experiences? So do we. Part Business. Part Creative. Part Technology. One hundred per cent digital. At Deloitte Digital, we connect creativity with technology for business. Bringing empathy, ideas, and experience into digital transformation. Together with all of Deloitte, we create connections across the breadth of our people, organisation, and ecosystems to make an impact that matters to our clients … next, then work with our mixed-discipline team to make it happen. As part of our T&T practice, your career with Deloitte Digital can take multiple paths. Including: customer and channel strategy, customer experience design, designing new service capabilities and operations, mobile, online and contact centre technology solutions, and related technology and operational change programmes. We … performance and resolve technical issues. Ensure compliance with security standards and App Store guidelines. Collaborate on problem-solving and contribute to team discussions. Connect to your skills and professional experience Overall, you're an ideas person and problem solver as well as a hands-on doer. You know it takes a mix of people to do amazing work, so More ❯

ready to join our mission of creating a better-connected network in the North and Scotland, for good. About the Role Here's What You'll Be Doing Analyse customer behavioural data across our Single Customer view, other digital analytics platforms such as GA4, Salesforce Marketing Cloud, and use bespoke digital tools to uncover actionable insights. Translate those … insights into recommendations that drive our digital channel growth, support digital strategy, generate positive commercial outcomes, and better customer experiences. Build and maintain dashboards using SQL, Power BI, Big Query, Tableau, and Excel to enable dynamic performance reporting. Lead the implementation and execution of A/B testing and UX reviews to identify and help resolve pinch points in … digital customer journeys to improve key commercial metrics. Work directly with our Marketing team to develop segmentation strategies that influence CRM and deliver personalised value. Own key relationships with digital and data platform suppliers to ensure alignment and delivery. Uphold high standards of data quality and compliance through regular audits and monitoring protocols. Evaluate and evolve digital KPIs, holding More ❯

of Aro by the ClearScore Group, we're entering a new phase of exciting growth, and you could be a key part of it. We're looking for a Customer Solutions Expert to join our highly skilled, close-knit Solutions Hub team based out of our Manchester office. You'll be part of a business that's passionate about … lenders and a clear vision for the future What You'll Be Doing: Engage with a portfolio of fully qualified leads generated through our online unsecured lending journey. Evaluate customer applications and offer tailored recommendations that align with the needs of each individual customer. Provide expert guidance on unsecured loan options using our innovative, proprietary technology. Build and nurture … customer relationships by understanding their financial goals and offering personalised loan solutions. Achieve or exceed sales targets and KPIs, while delivering exceptional customer service. Collaborate with our outstanding advisory team to support customers through their application process. Contribute to our ongoing innovation by sharing ideas to enhance the customer journey and helping to bring those improvements to More ❯

00am - 5:30pm No weekends or bank holidays Contract: Full-time Hybrid working (Manchester HQ) Are you a data-driven marketer with a creative spark and a passion for customer engagement? Do you thrive in a fast-paced, collaborative environment where your ideas and insights drive real impact? Join Car Finance 247, the UK's digital car finance platform … creativity, curiosity, and continuous improvement Your Role as Direct Marketing Manager: Lead Campaigns : Plan, execute, and optimise multi-channel campaigns across email, SMS, and direct mail. Segment & Personalise : Use customer data to build smart, targeted segments and deliver personalised experiences that drive engagement and conversion. Automate & Optimise : Leverage marketing automation to deliver timely, relevant communications at scale. Test & Learn … campaigns to life and align on strategy. Stay Compliant : Ensure all activity meets GDPR, FCA, and industry best practices. About You What We're Looking For: 3-5 years' experience in CRM, email/SMS, or direct marketing - ideally in a fast-paced, customer-focused environment Hands-on experience with platforms like Braze, Mailchimp, Klaviyo, Power BI More ❯

with internal controls and compliance requirements through robust change, patching and hardening practices. Work closely with stakeholders and engineering teams to understand requirements and deliver reliable automated outcomes. Required Experience Mandatory Designing, implementing, and maintaining enterprise-wide automation platforms. Managing large-scale Puppet environments and integrating with wider deployment pipelines. Delivering secure, repeatable automation using Ansible and SaltStack in … to enhance capability. Nice to have Working within cloud environments (AWS, Azure, GCP) for automation and infrastructure management. Exposure to security compliance frameworks (ISO 27001, CIS benchmarks, NIST). Experience with monitoring and observability tools (Prometheus, Grafana, ELK/EFK stacks). Integration of automation platforms with ticketing systems (ServiceNow, Jira). Hands-on work with container security scanning … and remediation processes. Experience in disaster recovery automation and high-availability infrastructure design. Contributing to or maintaining open-source automation projects Strong communication skills for documentation and stakeholder engagement Required Technical Skills Mandatory Puppet - advanced expertise in module development, platform maintenance, and secure deployment strategies. Ansible - strong proficiency in configuration management and infrastructure automation. SaltStack - advanced hands-on experience More ❯

experiences? So do we. Part Business. Part Creative. Part Technology. One hundred per cent digital. At Deloitte Digital, we connect creativity with technology for business. Bringing empathy, ideas, and experience into digital transformation. Together with all of Deloitte, we create connections across the breadth of our people, organisation, and ecosystems to make an impact that matters to our clients … next, then work with our mixed-discipline team to make it happen. As part of our T&T practice, your career with Deloitte Digital can take multiple paths. Including: customer and channel strategy, customer experience design, designing new service capabilities and operations, mobile, online and contact centre technology solutions, and related technology and operational change programmes. We … and privacy. This multifaceted role requires a balance of technical expertise, collaborative skills, and a commitment to staying current with industry best practices. Connect to your skills and professional experience Overall, you're an ideas person and problem solver as well as a hands-on doer. You know it takes a mix of people to do amazing work, so More ❯

As a Solution Architect Specialist , you'll independently lead the design and delivery of technical solutions that are fit for purpose and aligned with business needs. You'll translate customer requirements into scalable, secure architectures and guide them through BT's governance and security sign-off processes. This is a role for someone who thrives on both technical depth … delivering secure, scalable infrastructure solutions that support BT's voice and messaging services. You'll work across teams to ensure our solutions are technically sound, repeatable, and aligned with customer needs. Your responsibilities will include: Designing infrastructure for voice communication services (VoIP) and messaging platforms (e.g. SMS, with a view to evolving toward WhatsApp-style messaging) Contributing to federated … login systems for government clients-enhancing security and reducing the need to store user credentials Leading the delivery of robust, repeatable technical solutions that meet customer requirements and drive positive outcomes Partnering with business and operational stakeholders to conduct technical discovery and align solutions with strategic goals Producing clear, actionable recommendations, proposals, and scopes of work-identifying critical dependencies More ❯