1 to 25 of 41 Permanent Customer Service Jobs in Lancashire

Customer Service Specialist Manchester City Centre £25,500 We are expanding our Customer Service team due to continued growth. Working with the Engagement and Activation team you will be an Account Manager for new Businesses to the Service! Acting as a first point of contact for your allocated clients, this is not your normal high … volume, inbound customer service role. You will be responsible for dealing with any issues, general queries and technical questions they may have for the first 30 days of their contract. You will be keeping in regular contact via inbound, outbound and Teams providing a world class experience for our business owners. This a very varied, fast paced role … within a small, friendly, supportive team! Day-to-day responsibilities: * Provide an excellent customer service to our new and existing clients* Carry out pro-active implementation calls to new clients to welcome them to the service and provide them with an overview of the system and assist with the set-up of their account* Continue to account More ❯

Customer Service Account Manager Manchester City Centre £25,500 We are expanding our Customer Service team due to continued growth. Working with the Engagement and Activation team you will be an Account Manager for new Businesses to the Service! Acting as a first point of contact for your allocated clients, this is not your normal … high volume, inbound customer service role. You will be responsible for dealing with any issues, general queries and technical questions they may have for the first 30 days of their contract. You will be keeping in regular contact via inbound, outbound and Teams providing a world class experience for our business owners. This a very varied, fast paced … role within a small, friendly, supportive team! Day-to-day responsibilities: * Provide an excellent customer service to our new and existing BrightHR clients* Carry out pro-active implementation calls to new clients to welcome them to the service and provide them with an overview of the system and assist with the set-up of their account* Continue More ❯

on desktop services within a full Microsoft environment, including Microsoft 365 (M365). The IT Support Engineer will handle IMAC (Install, Move, Add, Change) activities, manage incident processes, fulfil service requests, and assist with problem management. The role requires a commitment to improving service quality and ensuring customer satisfaction in a busy environment with high demand and … activities for hardware and software installations, moves, adds, and changes. · Ensure all desktop services are operating effectively and efficiently. Incident Management: · Log, categorise, and prioritise incidents in the IT service management system. · Resolve incidents in a timely manner, ensuring minimal disruption to end-users. · Escalate complex incidents to higher-level support teams when necessary. · Follow up with end-users … to ensure incidents are resolved to their satisfaction. Service Request Fulfilment: · Process and fulfil service requests from end-users promptly and efficiently. · Maintain accurate records of service requests and their fulfilment status. · Ensure that all service requests comply with established policies and procedures. Problem Management: · Assist with the identification and resolution of recurring incidents and problems. More ❯

forefront of using technology to enhance the business services and products. Your primary role as an IT Support Apprentice is to deliver excellent technical on-site support with outstanding customer service to all users across the business. Responsibilities: Deliver excellent customer and technology services via the Service Desk channels Use service monitoring tools to aid … problem solving and service delivery Use automation where possible to support the automatic resolution or mitigation of issues Support, develop and co-ordinate the effective functioning of business applications Contribute to the planning of application scalability, configuration changes and releases Providing virtual support for staff working remotely as well as on-site. Interact with internal teams and 3rd party … vendors as appropriate as part of the supply/delivery/support chain Handle escalated Service Desk tickets, incident management and service requests as appropriate Contribute to and resolve escalated customer, supplier, and vendor issues Develop and demonstrate an understanding of customer and business needs Participate and assist in driving the knowledge management process Participate in More ❯

suite of Local Government solutions. The successful candidate will play a pivotal part in ensuring implementations are delivered successfully, on time and budget, and to a high level of customer satisfaction. You will help ensure that Civica is recognised as the leading GovTech Software supplier in the market place. The Technical Consultant will achieve this through positivity, action, professionalism … customer service and industry knowledge. What you will do to be successful in this role as Technical Consultant Key Responsibilities Provide all data related activity of Technical Consultancy Services across several Products to Civica customers Develop and deliver new approaches to Technical delivery to continuously enhance the level of service provided. To deliver data migration and data … scope and perform data loading in line with agreed process. Testing and due diligence during migrations and Implementations. To produce and maintain documentation to high standards for internal and customer use, including user literature, configuration documentation and technical specifications. To communicate effectively with customers in advance of agreed tasks, provide progress updates during and upon completion, highlight issues, and More ❯

team and help support colleagues across the business. Reporting to our IT Support Team Lead, you will act as the first point of contact for IT-related issues and service requests across the organisation. You’ll be responsible for diagnosing, resolving, and escalating incidents while delivering exceptional customer service and contributing to business outcomes. Key Responsibilities Act … as the first point of contact for service requests and incidents Log, categorise, and track incidents and service requests following agreed procedures Provide impact assessments and customer communication Diagnose and resolve first-line technical issues Monitor tickets from start to resolution, escalating where necessary Provide advice to end users on appropriate solutions or actions Maintain accurate records … and guidance About You A-Level (or equivalent) qualification or relevant experience Strong understanding of Microsoft products ITIL Foundation qualification or ITIL experience (beneficial) Experience working on an IT Service Desk or in End User Support (beneficial) Strong communication and customer service skills Excellent attention to detail Ability to document processes, procedures, and knowledge articles Strong time More ❯

and relentlessly pursue our goals. We like to be bold, break new ground, and we never stop learning. But most importantly, we are on this journey together. As a Customer Support Specialist, you'll be the first point of contact for our customers and you'll be helping solve any queries and help troubleshoot any problems. Put simply, our … Customer Support Specialists are the digital face of Kroo! We believe our people and culture are what makes Kroo different, so we're keen to promote people development within the company so you'll also get the chance to broaden your skill-set and experience. We work in cross-functional collaborative teams, so you'll also work alongside our … product teams and developers to improve the customer experience on a day-to-day basis as well as the wider organisation. The Kroo is growing and we'd love to hear from you if you're interested in joining us in our journey. Here's what you will be doing: Provide and maintain exceptionally high levels of customer More ❯

sales role around 95% of customers come directly to you. Most already know what they need, so your focus will be on providing quotes, processing orders and delivering great customer service to ensure the sale is covered What You'll Be Doing: Managing and developing relationships with new and existing customers Handling incoming calls and emails Preparing tailored … quotes and proposals for a range of technical products General sales administration and order processing Occasional customer visits when required What We're Looking For: Sales experience (B2B or account management is ideal) Strong communication and customer service skills Ability to prioritise workload in a busy environment Good attention to detail Confident with IT systems (Microsoft Office More ❯

Onboarding Consultant to join a fast-growing, award-winning global SaaS business in Manchester. This role is perfect for a payroll professional who enjoys working with clients, delivering excellent service, and supporting smooth onboarding transitions. Main duties: Support new clients through the payroll onboarding process Manage seamless transitions from previous payroll providers Build strong relationships with new clients and … understand their needs Assist with payroll parallel runs and system setup Check payroll accuracy and ensure data matches previous providers Deliver clear communication and excellent customer service throughout onboarding What we're looking for: Experience onboarding payroll clients in a bureau/accountancy practice or implementing payroll systems in-house would be desirable Strong payroll knowledge Strong communication … and customer service skills High attention to detail and problem-solving ability Benefits: Profit share scheme Day off on your birthday 25 days' holiday plus bank holidays (increases with service) Bright Exchange retail discounts Pension Plan with Royal London & Life Insurance Employee Assistance Programme Company incentives and discount schemes Brand new on-site gym Career development and More ❯

Our client helps more than 100,000 UK organisations - from accountancy firms and schools to growing businesses - work smarter every day. Their Customer Renewals team makes sure those customers stay with them year after year by providing a smooth, transparent renewal experience and resolving queries with care. They’re the people who keep everything running - ensuring customers feel supported … valued, and confident in their choice to stay with IRIS. They’re now looking for a Customer Renewals Team Lead to guide and motivate a small team (around five people) across multiple locations. You’ll help shape how we engage with our customers, drive improvements, and make sure every renewal conversation is a positive one. Why This Role Matters … Customer loyalty is central to our success. Every renewed contract is a sign that our customers trust us - and your leadership will ensure that trust keeps growing. You’ll help your team deliver a consistently excellent experience, balancing commercial outcomes with empathy and understanding. It’s about making smart, informed decisions that work for both the customer and More ❯

so a strong focus on security and reliability is essential. This is a client-facing role that requires excellent troubleshooting skills, outstanding communication and a commitment to high-quality service delivery. What You’ll Be Doing Providing remote and on-site support across multiple client environments Acting as an escalation point for 1st line engineers and seeing issues through … understanding of Windows Server, Active Directory and Group Policy Good networking fundamentals (VLANs, firewalls, VPNs, DNS, DHCP) Strong troubleshooting ability with a “see it through” mindset Excellent communication and customer-service skills Full UK driving licence and willingness to travel Desirable: Experience with RMM and PSA tools Hands-on experience with SentinelOne, Huntress or similar EDR/security More ❯

prioritisation are second nature to you You're analytical and have problem-solving skills with the ability to adopt a logical approach to resolving problems You've got great customer service skills. After all our customers are key! You've got strong numeracy and literacy skills You're not fazed by computers and software. Competent in Microsoft applications … particularly Excel. Behaviours: You're customer focused and passionate about achieving the right customer outcomes. After all people are at the heart of everything we do! You're self-motivated, proactive and enthusiastic You've a flexible approach to work and adopts a positive attitude, embracing, embedding and incorporating the Company values You're passionate about reducing the More ❯

Barron McCann Ltd is an independent IT service provider offering a range of IT support services, from help desk through to rapid response on sight repair and maintenance; our customers are some of the most prestigious names on the high street. Main Duties and responsibilities: Carry out technical site visits as required for repairs on IT equipment Diagnose and … outcome Provide support for engineer's development plans to improve their capabilities Be prepared and available to undertake any relevant training as required Provide a timely, polite and effective service Provide on-call cover during evenings and weekends on a rotational basis There is a requirement to work at various heights, therefore, the ability to carry out work using … other such equipment is a requirement Skills, Knowledge & Experience: Essential: Experienceof maintaining and installing EPoS equipment Detailed knowledge of computer hardware (EPoS, PC's, IP networks, WiFi networks and Service Hardware) Planning and organisational skills; able to establish efficient and appropriate plans, and adapt quickly and effectively too unexpected changes Customer service; understands and responds to customer More ❯

so a strong focus on security and reliability is essential. This is a client-facing role that requires excellent troubleshooting skills, outstanding communication and a commitment to high-quality service delivery. What You’ll Be Doing Providing 2nd line remote and on-site support across multiple client environments Acting as an escalation point for 1st line engineers and seeing … understanding of Windows Server, Active Directory and Group Policy Good networking fundamentals (VLANs, firewalls, VPNs, DNS, DHCP) Strong troubleshooting ability with a “see it through” mindset Excellent communication and customer-service skills Full UK driving licence and willingness to travel Desirable: Experience with RMM and PSA tools Hands-on experience with SentinelOne, Huntress or similar EDR/security More ❯

the following fantastic package of benefits: A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year. After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day, ie. thirteen times … Exclusive access to discounted RAC breakdown cover rates An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme. After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount. Retirement savings plan (pension) - save … up to 5% and Booker will match your contribution. Life Assurance - You are covered for death in service life cover of up to three times annual pay Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme and Virtual GP for you and your family. A great holiday package About the role We’re More ❯

availability, and optimal performance of ICT applications Developing, managing, and supporting both existing and future ICT applications Leading and contributing to cyclical ICT projects and system upgrades Delivering outstanding customer service in line with agreed service level agreements If you possess a combination of some of the following skills, then LETS TALK! ITIL V3 or working towards … and work-related issues. Professional subscriptions are paid for by the business where they are an essential requirement of your role. Enhanced maternity, paternity, adoption and sick pay Long service awards What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call More ❯

Exchange in 2019. BECOMING A BANK In 2020, we became a fully authorised bank, extending our offering with savings products for retail depositors. We're proud of our strong customer service, consistently achieving high satisfaction scores - like our current average rating of 4.8/5 from 1,200+ reviews, which also earned us a Platinum Trusted Service … commercial lending, creating a virtuous cycle of growth. WHERE WE'RE HEADED Our goal is simple: to be the best bank - for our customers and each other. We put customer needs first, continuously looking to improve our proposition on their feedback. We aim to help more customers in more ways while continuing to deliver exceptional service. How do we … with data migrations, and implement data transformation processes using tools like Data Loader or third-party ETL/DWH solutions. Respond to and resolve system-related incidents, bugs, and service requests in a timely and effective manner. Participate in audits, compliance reviews, and ensure adherence to governance policies and regulatory requirements. Maintain comprehensive technical documentation for system configurations, development More ❯

can build a career, not just a job. With over 250 employees across five offices, we support over 50,000 customers nationwide. Whether you're passionate about sales, technology, customer service, or management, you'll find opportunities here that will challenge, inspire, and reward you. Position Overview: We have a fantastic opportunity for you to join our Fleet … performance indicators. Develop and execute PR and marketing campaigns. Work closely with NPD (New Product Development), technical, and operational teams for product launches and continuous improvement. Ensure a positive customer experience in collaboration with the support team. Handle other duties and reasonable tasks assigned by management. Requirements Previous Telesales experience. Expert in all forms of approach to drive business … Microsoft Software such as Word, Excel and PowerPoint. Determined and pragmatic approach to delivering to tight deadlines and targets. Excellent communication skills, with demonstrable experience of building and maintaining customer relationships. Self-motivated, capable of working on own initiative. Resilient, proactive, able to thrive in a fast-paced, target-driven role. Benefits Free parking available Basic salary More ❯

can build a career, not just a job. With over 250 employees across five offices, we support over 50,000 customers nationwide. Whether you're passionate about sales, technology, customer service, or management, you'll find opportunities here that will challenge, inspire, and reward you. Position Overview: We have a fantastic opportunity for you to join our new … performance indicators. Develop and execute PR and marketing campaigns. Work closely with NPD (New Product Development), technical, and operational teams for product launches and continuous improvement. Ensure a positive customer experience in collaboration with the support team. Handle other duties and reasonable tasks assigned by management. Requirements Extensive Business Development experience in a comparable tele BD role. Expert in … Microsoft Software such as Word, Excel and PowerPoint. Determined and pragmatic approach to delivering to tight deadlines and targets. Excellent communication skills, with demonstrable experience of building and maintaining customer relationships. Self-motivated, capable of working on own initiative. Resilient, proactive, able to thrive in a fast-paced, target-driven role. Benefits Free parking available Basic salary More ❯

seeking a reliable and professional Deskside Support Engineer to be based on-site with one of our government-sector clients in Lytham. This position requires a high level of customer service, technical competence, and professionalism, as you will be supporting end users in a secure and fast-paced environment. Key Responsibilities Provide onsite deskside support to sector users More ❯

seeking a reliable and professional Deskside Support Engineer to be based on-site with one of our government-sector clients in Lytham. This position requires a high level of customer service, technical competence, and professionalism, as you will be supporting end users in a secure and fast-paced environment. Key Responsibilities Provide on-site deskside support to government More ❯

you for what happens in real security environments. We help people at every stage of their career journey. Many of our students come from completely different backgrounds – sales, retail, customer service – and go on to land Cyber roles within six months of completing our course. Once you complete your programme, we connect you directly with our partner companies More ❯

departments to understand their IT needs and provide tailored solutions. We want someone who is not just tech-savvy but also has a positive attitude and a knack for customer service! Ideal candidates will have:Experience: Proven experience in an IT support role, ideally in a fast-paced environment or IT related qualification.Technical Skills: Proficiency in Windows and More ❯

departments to understand their IT needs and provide tailored solutions. We want someone who is not just tech-savvy but also has a positive attitude and a knack for customer service! Ideal candidates will have: Experience: Proven experience in an IT support role, ideally in a fast-paced environment or IT related qualification. Technical Skills: Proficiency in Windows More ❯

voice, IT support, and data storage and backup Responsibilities: Act as the first point of contact for IT support queries via phone and email Log and manage incidents using service management tools Resolve issues in line with SLAs or escalate to second/third-line support when necessary Attend customer sites for installations and troubleshooting Assist in building … Office 365 Basic networking concepts LAN/WAN technologies (routers, switches, firewalls) Fibre optic communications VOIP, SIP, ISDN Broadband technologies (ADSL/VDSL, FTTC, FTTP, Point-to-Point) Strong customer service focus Proactive and able to work under pressure Good initiative and problem-solving skills Full UK driving license Entry requirements: 3 GCSEs (or equivalent) at grades 4+ … compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: Monday to Friday, 8am - 5pm Benefits: Extra holiday for your birthday Length of service awards Free on-site parking Study support Team-building and social events Free tickets to sporting events with hospitality Referral bonuses Future prospects: Opportunity to progress within a growing More ❯