1 to 25 of 28 Permanent Customer Service Jobs in Lancashire

Job Purpose : Provide 1st line Servicedesk support to the business. Deal with users, providing IT support and training. To provide first level customer contact, incident resolution and service request fulfilment in line with IT Service Management (ITSM) best practices within the IT Service Desk, ensuring quality … to an efficient and effective IT Service. Principal Accountabilities: To provide a high level of technical first level IT support in line with IT Service Management (ITSM) best practices for all services delivered by the IT Team ensuring customer focus is at the heart of service delivery. … To ensure that Incident and Service Request information is presented within the ITSM software application consistently to maintain effective internal technical and external customer communication and to avoid duplication of effort. To ensure that individual and team performance and quality targets are maintained. To maintain the IT Knowledgebase more »

UK's largest developers of pharmacy software solutions who pride themselves not only on the quality of their products but on delivering an exceptional customer service and customer experience at every stage. Are you a natural customer care advocate with extensive customer service experience … soundoffurthering your career and potential in the IT industry by joining a leading Healthcare solutions company? Do you want to work in a varied customer centricrole where you'll be the voice of the Company, providing first point of contact support and training for those pharmacy customers using their … to day duties will include: Resolvingcustomer incidents and training support by means of; Telephone Remote/Dial In On Site Providinga friendly and professional service to their customers at all times Ensuring all customer incidents are resolved in line with company timescales. Managing customer incident progress, call more »

Plant Hire, Plant Sales, Ground Support Services, Ground Protection, Trench Cover, Construction Products, Construction Sales, Hire & Sales, Civils, Shoring, Sales Administrator, Sales Support, Telesales, Customer Service Rep, Hire Desk, Hire Desk Controller, Desk Controller, Storage, Storage Containers, Accommodation Office Location: Ashton-in-Makerfield Remuneration … Must have experience in a fast paced office role, ideally a hire desk position however would be open to internal sales/telesales or customer service positions Must be confident on the phone with customers, both inbound & outbound Experience within the hire sector or wider construction market beneficial … Plant Hire, Plant Sales, Ground Support Services, Ground Protection, Trench Cover, Construction Products, Construction Sales, Hire & Sales, Civils, Shoring, Sales Administrator, Sales Support, Telesales, Customer Service Rep, Hire Desk, Hire Desk Controller, Desk Controller, Storage, Storage Containers, Accommodation more »

A Lancashire based Tech Company are looking to recruit a number of enthusiastic and ambitious Trainee Service Desk Analysts for its Tier 1 Service Desk.A great opportunity to break into the IT sector and be full trained and developed in troubleshooting software and hardware issues. Hybrid working available … services Provide office-based telephone, email and remote access support. Take ownership of incidents from start to finish, escalating and feeding back to the customer as required. Maintain a high customer experience throughout the life-cycle of all incidents and problems Troubleshoot PC hardware and peripheral issues Raise … rd party suppliers through to resolution Assist in software deployment and configuration projects Communicate with other departments to ensure smooth operation of the Service Desk Who are we looking for? Are you looking for that initial break into the IT sector? Are you enthusiastic with great communication skills and more »

Field Service Engineer, Robotic Laboratory Automation Robotics & Laboratory Automation Life Sciences Robotic Liquid Handling Systems ***Applications are invited from field service engineers from a range of electronics backgrounds, including ex-forces engineers with experience of radar, weapons guidance or similar high technology equipment*** Overall Earnings £50,000+ Basic … Salary Up To £43,000 Bonus £8,000 Company Car Pension Healthcare Life Insurance Phone, Laptop Holidays The Role – Field Service Engineer, Robotic Laboratory Automation This market leader seeks to recruit a technically motivated and customer focused Field Service Engineer, responsible for: Service, installation, breakdown, repair … and calibration of a wide range of sophisticated medical laboratory automation and life sciences robotic liquid handling systems Support scientific products located at customer sites, including pathology departments, university research, laboratories and pharmaceutical environments Your Background – Field Service Engineer, Robotic Laboratory Automation To succeed in this exciting role more »

key role ensuring strong relationships are built with external customers, providing technical assistance with quotations and specifications enabling you to deliver high levels of customer service across the globe. Reporting to the Customer Service Team Leader, in this role you will be working in a small more »

Manager, the role will be responsible for the daily retail activities on our eCommerce platforms, to help develop and deliver a high standard of customer service whilst maximising sales and profitability. The role will involve travel to our other Derian House shops in Blackburn, Preston, Horwich and Leigh … for in our eCommerce Assistant: A good working knowledge of eBay and Facebook Marketplace Evidence of well-practised communication skills, both written and verbal Customer Service experience Ability to record information in a concise, accurate and legible manner, as appropriate. Ability to work on own initiative. Proven ability more »

About The Business: Our client is the industry leader in supplying the fast fit industry and is well known for its exceptional levels of customer service, which is provided through their innovative IT systems and desire for improvement. The company has been established for over 40 years and … family 23 days annual holiday (excluding bank holidays) The main purpose of this role is support the internal Account Managers, providing training on exceptional customer service and developing their ability to highlight the presence of their in-house brand amongst their dealer network. This role reports directly into more »

a year. Recognised as one of the Best Companies to Work for in the UK, by Best Companies™. About the role Join our customer support team in Brighton where you will be the first point of contact providing advice and technical support to our UK and French customers. … new products or features What are we looking for? Fluent in speaking and writing French. For you to be passionate about providing first class customer service and want to learn a diverse product range. Do what you do best and learn about our products and technology and confidently more »

Service Assurance Analyst Fixed Term Contract 24 months Salary based On Site in Manchester About IT Services IT Services is a vibrant and fast-moving department, focusing on delivering excellent customer service and quality services for staff The Role This role coordinates an end-to-end Service Assurance (Service Design and Transition) process. You will work closely with Project and Operational Teams to ... more »

Engineer to within out IT team in Preston. The role of an ICT 2 nd line Senior Support Engineer is to support the ICT Service Delivery Team Leader within site services, EUC and people management while performing daily duties as a 2nd line support engineer. This position will be … be able to work alone as well as work within a team. The ICT 2 nd line Senior Support Engineer will support The ICT Service Delivery Team Leader with customer and team escalations, people management within the Preston office, DPR's and PIP's and take ownership of … EUC support and assist the site services team with resource scheduling for technician site visits when the ICT Service delivery Team Lead is on leave or otherwise unavailable About you Typically, has to have at least three to five years' experience within a similar role Basic understanding and experience more »

Job Profile Hippo Motor Group is a challenger brand in automotive retail with an ambitious growth plan. We pride ourselves on delivering exceptional customer service and providing a seamless car buying experience for both new and used vehicles. With a strong emphasis on innovation and scalability, we are … other disciplines, especially acquisition. You’ll also work closely with different teams across the business to build prospect lifecycle nurture campaigns aligned to our customer journeys to improve engagement, interest and sales from CRM, for Hippo Motor Group. Key Responsibilities: * Develop, articulate and execute a CRM strategy to nurture … Own and manage all CRM channels, activating and creating the right campaign plans to target audiences. * Work alongside business stakeholders to support our omnichannel customer experience (internally and externally). * Leverage CRM tools and data analytics to identify customer insights and enhance the customer journey. * Stay abreast more »

play a key role in the support of new and existing software applications. Development of existing IS controls that originate from within the IS Service Delivery function. The principal objectives of the role are: Support the Application and Integration Manager To act as the internal technical expert for the … requests in line with associated documented processes Design and document and/or re-design and manage the implementation of process controls Implementation of service enhancements Generation and delivery of both regular and ad-hoc IT related reporting and MI Timely escalation of issues to your line manager Effective … communication to IT teams, 3rd party IT vendors and Speedy Business units Provide training to Service Desk team members were required to ensure knowledge is shared and processes are being followed Provide support to Business Strategic projects as required Conduct additional ad hoc duties as required Promote participation in more »

and responsibilities: Manage assets for all the client's customers in a proactive manner Work with the team to deliver success and consistently high service standards and performance Create and provide reports. Recommend solutions for problems and communicate these in a timely manner. Respond to emails/written communications … within required time frames. Ensure I.T. systems are maintained with accurately detailed information. . Ensure that the company adheres to and meets the service standards and service levels that their clients expect on a client specific basis. Liaise with external parties to obtain required information Administrator Skills Required … Attention to detail Strong data entry skills An effective communicator Strong customer service skills Highly organised Team player If this sounds of interest, please do feel free to apply through the link below, or alternatively please do get in touch on 01253 751511. The Recruitment Co are an more »

Overview: I am partnered with a national logistics firm in Preston who are in need of a second line engineer to join their busy service desk team. This isn't a general service desk, their team are extremely hands on and deal with BAU, infrastructure and projects! Key … with networking including routers and switches - Draytek & Cisco * Server upgrades, installs and decommissioning * Citrix - other virtualisation beneficial - VMWare and Hyper-V * Excellent communication and customer service skills. Benefits: * Competitive salary up to £32,000 per annum. * 2 x year discretionary bonus (5%) * 25 days holiday plus your birthday more »

engaging and interesting role with a very varied responsibility base - it is an excellent role and company to join for someone who is ambitious, customer service driven and looking to further their career. Working in a team, you will provide any customer assistance needed by the client … client helpdesk, you must be able to quickly to build relationships with customers and understand the sites and their maintenance needs; providing a superior service to the client. Within this environment you will take the call from cradle to grave ensuring jobs are monitored, customer satisfaction is checked … and then the job is closed and paperwork/invoices issued. Day to day duties of the role include: Logging calls received from the customer and updating records. Allocating engineers to jobs; both reactive and planned. Instructing subcontractors through to purchase ledger maintenance. Collating and processing timesheets and expenses more »

Debt Officer Salary – up to £28,595 37 Hours – Fixed Term 18 months Location – Office We are looking for an enthusiastic, target driven and customer focused individual to join our busy Income Management Team. The primary focus of this role will be to recover monies owed to Community Gateway … is a requirement of this post. Access to a car, business insurance cover and a full driving licence are essential. A disclosure and Barring Service (DBS) check will be requested for this post. What will you be doing in this role? Deliver an effective rent collection and recovery service in relation to former tenant arrears and other sundry debts whilst maintaining a high level of customer service. Communicate with customers face to face, by phone and in writing offering support and making arrangements for the repayment of debts owed to the Association Provide advice and assistance to more »

IT support in a reactive environment, working with end users across multiple sites providing both remote and on-site support. This is a very customer focused role, where strong customer service and relationship management skills are required, and you will provide support to both students and staff. more »

a Bachelors degree in a relevant Engineering discipline Have experience of identifying business opportunities at customers sites Have experience of providing detailed project/service documentation in an accurate and timely manner Ability to diagnose, repair and maintain electrical, mechanical and instrumentation systems Be able to design/generate …/modify DCS/SIS application software and hardware to fulfil customer requirements Automation Engineer Responsibilities Provide routine and on demand customer service including software development and documentation, maintenance/inspection of automation systems Adhere to regulatory and Company health, safety and environmental policy Required to positively … influence the companys reputation by displaying a professional dedication toward customer service. About Us Detail2Recruitment acts as an employment agency in respect of this position. Due to the volume of applications we receive, we are unable to give feedback on unsuccessful applications. For information on how we use your more »

We are looking for a skilled engineer to join our team in Carnforth. As a service engineer with Scot JCB you will visit a variety of customer sites throughout the area to carry out maintenance, repairs and services on our customers machines to a high standard. This is … phone or tablet Submitting daily timesheets and job cards Accurately ordering your parts and working closely with the parts department Working closely with the service supervisor Helping to train and mentor apprentice engineers Carrying out inspections and repairs of machines at our depot as required - in conformance with manufacturers … engines, electrics, hydraulics, transmissions, and fault finding using electronic diagnostic equipment The ability to prioritise tasks and work well in a busy environment Great customer service skills and the ability to build rapport with our customers Good IT skills A flexible and positive outlook with an outgoing approach more »

role consist of? Create and successfully close new business sales opportunities to deliver against a sales target Collaborate with other teams to support successful customer onboarding web development, payments set up etc. Provide the highest level of Customer service through the sales process Track and report on more »

solutions. The Company The company have established themselves as a leading manufacturing provider and have recently expanded their operations across the UK. Providing exceptional customer service is at the heart of what they do – it’s no wonder their customers keep returning! You’ll be joining a team more »

Are you passionate about IT? Thrive off providing excellent customer service? Want to join a company with genuine career progression opportunities? We are looking for a Tier 2 Engineer to join our team based in our ISOC (Intercitys Secure Operations Centre), to support the managed services customers networks more »

is seeking a skilled Motor Claims Handler to join their nationwide team. As a Motor Claims Handler, you will be responsible for providing exceptional customer service to clients who have been involved in non-fault accidents. This is a technical role that requires excellent com... more »

Loads (FTLs) and coordinating imports and exports to overseeing express van deliveries, you'll play a pivotal role in maintaining our high standards and customer satisfaction. Key Responsibilities: * Provide exceptional out-of-hours support to key accounts, ensuring 100% adherence to SLA & SOP standards. * Conduct handover meetings with account … at the start and end of every shift to ensure seamless transitions. * Monitor and ensure timely delivery of all loads, updating systems and alerting Customer Account Managers to any potential issues. * Utilise IT systems efficiently, with comprehensive training provided for our in-house systems. * Leverage your knowledge of external … greatest asset, and we pride ourselves on fostering a supportive and collaborative environment. As part of our family, you'll contribute to delivering outstanding service to our customers while enjoying a rewarding and stable career. more »