1 to 25 of 51 DemandTrendPermanent Customer Service Jobs in Lancashire

Customer Service Account Manager Manchester City Centre £25,000 We are expanding our Customer Service team due to continued growth. Working with the Onboarding team you will be an Account Manager for new Businesses to the Service! Acting as a first point of contact for your allocated clients, this is not your normal high volume … inbound customer service role. You will be responsible for dealing with any issues, general queries and technical questions they may have for the first 30 days of their contract. You will be keeping in regular contact via inbound, outbound and Teams providing a world class experience for our business owners. This a very varied, fast paced role within … a small, friendly, supportive team! Main Responsibilities Provide an excellent customer service to our new and existing BrightHR clients Carry out pro-active implementation calls to new clients to welcome them to the service and provide them with an overview of the system and assist with the set-up of their account Continue to account manage each More ❯

Customer Service Representative - Hybrid Working | Preston | Up to £27,000 DOE Recruiting on behalf of a fast-growing fintech business We're working with an innovative and rapidly expanding digital investment company, currently seeking a proactive and experienced Customer Service Representative to join their team in Preston . This is a fantastic opportunity to join a … office/2 days home), ideal for someone who thrives in a fast-paced, client-facing role and enjoys working as part of a collaborative team. The Role: As Customer Service Representative, you'll be the first point of contact for customers across multiple channels, helping to resolve a variety of queries in a professional, efficient, and empathetic … manner. You'll also support internal teams and contribute to service improvements. Key Responsibilities: Respond to customer queries via phone, email, and live chat Provide outstanding service and build strong client relationships Resolve complex issues promptly and follow up where necessary Work collaboratively with internal departments Maintain accurate records of client interactions Contribute to continuous improvement of More ❯

Customer Service Representative - Hybrid Working Preston Up to 30,000 DOE Recruiting on behalf of a fast-growing fintech business We're working with an innovative and rapidly expanding digital investment company, currently seeking a proactive and experienced Customer Service Representative to join their team in Preston . This is a fantastic opportunity to join a … office/2 days home), ideal for someone who thrives in a fast-paced, client-facing role and enjoys working as part of a collaborative team. The Role: As Customer Service Representative, you'll be the first point of contact for customers across multiple channels, helping to resolve a variety of queries in a professional, efficient, and empathetic … manner. You'll also support internal teams and contribute to service improvements. Key Responsibilities: Respond to customer queries via phone, email, and live chat Provide outstanding service and build strong client relationships Resolve complex issues promptly and follow up where necessary Work collaboratively with internal departments Maintain accurate records of client interactions Contribute to continuous improvement of More ❯

be working with our client, an Award winning, global professional services provider based in Manchester city Centre. Due to expansion within the team, they are looking for an experienced customer service Agent to support the Onboarding Account Managers in dealing with new clients to the business. You will be answering queries and helping them to navigate the software … This is a varied and fast paced role, so if you are up for the challenge, apply today and we'll be in touch! Main Responsibilities Provide an excellent customer service and software support to our new and existing BrightHR clients Carry out pro-active calls to arrange on-board appointments with an on-boarding specialist Use software … to Calendly and salesforce to keep an accurate record of appointment times Carry out pro-active waterproofing appointments to maintain a low level of cancellations Take ownership of any Service Issues raised by the client, keeping an accurate account of the client's concerns on the relevant CRM system Ensure all Service Level Agreements are adhered to at More ❯

Portfolio Group are proud to be exclusively representing our client in their search for a Customer Solutions Specialist. Working with the Customer Solutions Team, you will be handling and investigating complaints and queries from clients, dealing with escalations and managing it end to end, resulting in the retention of clients. This a very varied, fast paced role within … a small, friendly, supportive team! We are looking for someone with amazing customer service who will go above and beyond to resolve issues for clients. If you have the relevant experience and are looking for a new challenge, please apply today and we'll be in touch! Customer Solutions Specialist - Manchester £26,000 Role Description In a … fast paced, global business, provide a super-duper service to new and existing clients through critical care support, by identifying "at risk" accounts and pro-actively contacting to offer support, additional training and resolving service issues relating to the software, sale or customer service. Increase engagement and retention rates and improve client sentiment and online reputation. Contribute More ❯

Customer Support Advisor Provide technical support to help customers feel safe in their homes Location: Manchester, England, United Kingdom Job Tags: Operations About The Role Customer Support Advisor At SimpliSafe, we're not just another home security company - we're on a mission to make every home secure. Our award-winning smart security systems already protect over … from leading publications, and a sky-high Net Promoter Score of 72+. But it's our people who make all the difference. Now, we're looking for a motivated, customer-obsessed Customer Support Advisor to join our Manchester-based team and help take our service to the next level. As a Customer Support Advisor, you'll … be at the heart of our customer journey - providing real-time support to our customers. You'll work across phones, emails, and live chat to provide technical support to our customers and help people feel safe in their homes. What You'll Do Managing inbound and outbound call workflows in a timely manner Communicating with our customers via phone More ❯

from leading publications, and a sky-high Net Promoter Score of 72+. But it's our people who make all the difference. Now, we're looking for a motivated, customer-obsessed Customer Support Advisor to join our Manchester-based team and help take our service to the next level. The Role: As a Customer Support Advisor … you'll be at the heart of our customer journey - providing real-time support to our customers. You'll work across phones, emails, and live chat to provide technical support to our customers and and help people feel safe in their homes. What You'll Do Managing inbound and outbound call workflows in a timely manner Communicating with our … customers via Phone, Email, Live Chat and Social Media Supporting our customers technical enquiries and offering solutions Identifying and assisting customer's needs and requirements Troubleshooting issues with our customers Ensuring excellent call quality and working to achieve 'first call resolution' (FCR) on all calls Proactively contacting customers to ensure their satisfaction What You'll Need Experience in technical More ❯

Were looking for a Helpdesk Analyst local to Chorley with a keen aptitude for troubleshooting and customer serviceto join our Client'sLancashire based technology team. This is anentry level position that focuses on providing technical support to customers using their helpdesk ticketing tool and resolving or escalating issues where needed. This can be offered on ahybrid office/home … installation of software updates Issue logging Use a ticketing system to document all technical issues reported by users, ensuring accurate records of the problem, actions taken, and final resolutions Customer Service and Communication Respond promptly to queries: Address customer concerns via email and phone, maintaining a courteous and helpful attitude Educate users: Assist users in understanding how … to avoid future problems by providing guidance and education on using systems properly. What we're looking for? 1 year + experience in Application/Tech support or other Customer Service support role Great customer skills and good all round IT troubleshooting skills. Ability to multitask and prioritise workload Confident, friendly and outgoing, always happy to role More ❯

We’re looking for a proactive and customer-focused 1st Line Support Engineer to join our dynamic Service Desk team, supporting the delivery of our newly launched On Demand Service Desk offering.This innovative service is designed to provide comprehensive IT support, combining reactive incident resolution with proactive change management. You'll play a key role in … Monday to Wednesday and the flexibility of working from home on Thursdays and Fridays. Day to day, you will: Respond to first-line support queries via telephone and the Service Desk ticketing system, ensuring prompt and effective issue resolution. Diagnose, troubleshoot, and resolve end-user issues in accordance with agreed Service Level Agreements (SLAs). Assist with hardware … deployments, including desktops and laptops, ensuring smooth rollout and configuration. Onboard new customer assets into the On Demand Service Desk, maintaining accurate records and system updates. Coordinate with suppliers and third parties for hardware replacements and customer application escalations, ensuring timely resolutions. Maintain comprehensive and real-time documentation for all service tickets, from initial logging to More ❯

the talent partner for this role. Please note our ability to accommodate flexible working arrangements will vary from role to role, dependent on business requirements. Do you have excellent customer service skills and experience? Have you got experience of using database systems to input and track customer information? Consider the role of a programme support executive at … Support Executive is responsible for coordinating and booking essential support for candidates with specific needs and assisting customers who call the Helpline. The Programme Support Executive will have strong customer services skills and will be required to work with multiple stakeholders, both internal and external. They will be working with multiple IT systems and will ensure that all administration … Assist Digitally Excluded Customers: Guide customers through the process of creating and managing online accounts, ensuring they can access and utilize our services effectively. Complaint and Query Handling: Address customer complaints and queries in a timely and professional manner, providing accurate information and solutions. Ensuring prompt and effective contact and responses to all commissioners, Reed in Partnership staff, partners More ❯

the following skills: Key Skills & Experience 6 months or 1+ years of solid commercial IT support experience or a passion for IT demonstrated by having IT qualifications and good customer service and team working skills. The following knowledge in IT support would be good to have: Windows 7 and 10, Active Directory, DNS and DHCP. Excellent customer service skills including dealing with different types of customers including good face to face skills, dealing with customers over the phone and by email and remotely. A driving licence and car is essential for this role, as there will be travel to different sites within the Oldham and Manchester areas. Company Benefits 25 days per year Bank Holidays More ❯

Service Desk Operator - Manchester - £30k + Excellent Benefits About the Role: Do you have a passion for IT and customer service? We are looking for a Service Desk Operator to join our growing IT support team. As the first point of contact for technical issues, you will provide first-line support, troubleshooting IT problems, and ensuring … resolve incidents or escalate them to the appropriate team. Diagnose and troubleshoot basic software, hardware, and network issues. Provide guidance to users on IT best practices and available self-service options. Work closely with managed service providers to resolve technical problems. Ensure timely updates and communication to users about their service requests. Maintain accurate records of incidents … and resolutions within the IT service management system. Contribute to the knowledge management database to improve first-time fix rates. About You: Experience in a customer-focused IT support role. Strong troubleshooting skills for Windows operating systems and Office applications. Knowledge of networking, telephony, and end-user hardware support. Ability to explain technical concepts clearly to non-technical More ❯

The IT Service Desk Analyst will provide first-line technical support for a professional services organisation, ensuring smooth operations and excellent service delivery. This role is based in Manchester and requires a proactive approach to problem-solving within the technology department. Client Details This professional services organisation is a medium-sized business with a focus on delivering exceptional … operates in Manchester and values efficient processes and high-quality technical support. Description Provide first line technical support to staff, resolving IT issues effectively and efficiently. Monitor and manage service desk tickets, ensuring timely responses and resolutions. Assist with setting up and maintaining user accounts, hardware, and software. Collaborate with the wider technology team to escalate and resolve complex … license is desirable but not essential. Comp TIA A+ certification (or similar qualification) desirable but not essential Willingness and capacity to upskill quickly and efficiently. Profile A successful IT Service Desk Analyst should have: Previous experience in a first line IT support role or similar within the professional services industry. Knowledge of common IT systems, software, and hardware troubleshooting. More ❯

of a small technical team. Your responsibilities will range from dealing with enquiries into the business and passing them on to correct personnel, order processing, updating internal systems alongside customer support and responding to customer queries. This company are a leading provider of workforce time management and access control solutions, specialising in employee attendance tracking and HR system … updating internal systems Dealing with documentation Monday - Thursday, 8:30am - 5:30pm, Friday, 8:30am - 4:00pm The Person Administrator or similar Reference Number: BBBH21248 Administration, Administrator, Sales Admin, Customer Support, Customer Service, Office Based, Wigan, Manchester, Warrington, Bolton, Liverpool, St Helens If you're interested in this role, click 'apply now' to forward an up-to More ❯

Customer Success Specialist Darwen, Lancashire About Us TagCare is a software development company that offers solutions for the homecare sector. Since 2000, we have been developing software and apps to make caring easier, acting as a tailored guiding hand for companies that foster a culture of care and driving forward standards across the care industry. This year marks our … on the frontlines to do their best work. Were passionate about innovation and the people who use our tools every day, which is why were now looking for a Customer Success Specialist to join our friendly team on a full-time, permanent basis, office based (Monday to Friday, 9am5pm). The Benefits - Salary of £30,000 DOE - Pension … days holiday, plus bank holidays - Private health insurance If you are a communications, software trainer, account management, or customer success professional with SaaS expertise, this is the perfect opportunity to join our forward-thinking organisation. Youll work in a small, dedicated team where no two days are the same, developing your skills in training, communication, and customer success More ❯

A dynamic and customer-focused Claims and Compensation company committed to cutting-edge technology and optimised operational processes is seeking a visionary and hands-on Chief Operations Officer (COO) to lead on technology strategy, infrastructure, and digital transformation - with a close working relationship to the operational leadership team with a strong focus on HubSpot optimization and integration. You will … be responsible for overseeing the development and implementation of technology strategies that drive operational efficiency, customer engagement, and competitive advantage. You'll lead cross-functional teams, manage third-party platforms (especially HubSpot), and play a key role in shaping the company's future through technology. Requirements: Proven experience as a COO, CTO, Head of Technology, or similar leadership role … ideally within a call centre, contact centre, or customer service-driven environment. Strong expertise with HubSpot CRM and marketing automation platforms - including custom integrations and advanced reporting plus API and development tools . Background in managing VoIP systems, diallers, workforce management software, and omnichannel support tools. Experience overseeing system migrations, integrations, and cloud-based infrastructure. Exceptional leadership and More ❯

ID Device and endpoint support (Windows 10/11, Intune) CRM platforms and proprietary business systems Manage and maintain technical documentation, knowledgebase articles, and system support records. With the Service Desk Management, ensure ticket SLAs and priorities are met and reviewed, and that root causes are investigated where needed. Liaise with 3rd party suppliers and software vendors for issues … up, or patching. Business Systems & CRM Responsibility Take operational ownership of the CRM systems and business-critical applications that underpin multiple group businesses — including systems used by sales, operations, customer service, and compliance teams. Understand how these systems are used in each business unit and how data flows between them. Maintain system performance, access management, configuration changes, and … 1st line analyst, offer coaching where needed, and ensure smooth escalation paths are in place. Help plan workloads and priorities between reactive support and proactive systems work. Encourage a service-focused culture and lead by example in communication, documentation, and user support. Process, Project & Service Improvement Contribute to the delivery of small-to-medium system improvement projects, such More ❯

We’re working with a fantastic company that’s looking for a Customer Support Advisor to join their friendly and supportive team. What You’ll Be Doing: Own the customer experience by acting as the first point of contact for all inbound phone calls and emails. Take ownership of technical issues, providing first-line support to resolve service problems swiftly and avoid unnecessary engineer callouts. Support field-based account managers with timely and accurate administrative assistance. Accurately identify customer needs through active listening and clear, empathetic communication. Deliver practical, customer-focused solutions that drive satisfaction and operational efficiency. Investigate and resolve customer complaints, taking accountability for identifying root causes and recommending improvements. What We … re Looking For: Proven experience in a customer service or technical support environment. Excellent verbal and written communication skills, with a confident and professional telephone manner. Strong organisational skills and the ability to prioritise tasks effectively. A proactive, can-do attitude with a passion for delivering outstanding service. Ability to handle pressure, multitask, and meet deadlines without compromising More ❯

prioritisation are second nature to you You're analytical and have problem-solving skills with the ability to adopt a logical approach to resolving problems You've got great customer service skills. After all our customers are key! You've got strong numeracy and literacy skills You're not fazed by computers and software. Competent in Microsoft applications … particularly Excel. Behaviours: You're customer focused and passionate about achieving the right customer outcomes. After all people are at the heart of everything we do! You're self-motivated, proactive and enthusiastic You've a flexible approach to work and adopts a positive attitude, embracing, embedding and incorporating the Company values You're passionate about reducing the More ❯

annual company events. The Opportunity We are recruiting a Sales Administrator to join a growing Sales Operations team based in Keele. This role is perfect for someone highly organised, customer-focused, and confident working in a fast-paced environment. You’ll be responsible for supporting the customer journey — from order placement through to installation — as well as managing … renewals, retention, and customer communications. This is an exciting chance to play a key part in ensuring smooth sales operations while building strong relationships with customers and internal teams. Key Responsibilities • Manage the customer journey from order to installation, ensuring timely bookings. • Handle contract renewals and retentions, working to hit target conversion rates. • Engage with customers who raise … cancellations, resolving issues where possible to retain business. • Prepare renewal reports and support KPI delivery. • Oversee stock management for customer equipment (routers, extenders, accessories). • Administer deliveries, returns, and Royal Mail accounts. • Support office operations including visitor passes and supplies. • Process VoIP porting requests and manage system notifications. • Contribute to team meetings, training, and continuous improvement projects. What We More ❯

operating a wide range of brands across multiple sectors including fuel, foodservice, and grocery retail. With a presence in up to 9 countries and a commitment to innovation and customer service, EG Group continues to expand its portfolio and reach. Our company is focused on delivering value to its customers, partners, and stakeholders through efficient operations and strategic More ❯

operating a wide range of brands across multiple sectors including fuel, foodservice, and grocery retail. With a presence in up to 9 countries and a commitment to innovation and customer service, EG Group continues to expand its portfolio and reach. Our company is focused on delivering value to its customers, partners, and stakeholders through efficient operations and strategic More ❯

operating a wide range of brands across multiple sectors including fuel, foodservice, and grocery retail. With a presence in up to 9 countries and a commitment to innovation and customer service, EG Group continues to expand its portfolio and reach. Our company is focused on delivering value to its customers, partners, and stakeholders through efficient operations and strategic More ❯

recruiter about the options for this particular role. Salary: £41,361+ depending on skills and experience What you’ll be doing: Take ownership of technical issues, troubleshooting and resolving customer problems using best practice methods Maintain accurate and timely updates across incidents, problems, and service requests Diagnose errors through debugging, validation, and root cause analysis of reported issues … Replicate issues to verify and escalate product-related bugs Manage service requests, including access provisioning and standard changes Capture and assess user requirements, highlighting functionality gaps and supporting minor change requests Deliver basic training, create documentation, and develop self-help resources to enhance user experience Contribute to automation, continuous service improvement initiatives, and the successful delivery of Atlassian … partners Your skills and experiences: Basic knowledge of ITIL practices (incident, request, problem, change management). Clear communicator, able to explain technical solutions to non-technical users. Stron g customer service orientation, with patience and empathy in user interactions. Team player, collaborating effectively with infrastructure, development, and vendor support teams. Quick learner with a proactive approach to developing More ❯

operating a wide range of brands across multiple sectors including fuel, foodservice, and grocery retail. With a presence in up to 9 countries and a commitment to innovation and customer service, EG Group continues to expand its portfolio and reach. Our company is focused on delivering value to its customers, partners, and stakeholders through efficient operations and strategic More ❯