1 to 25 of 29 Permanent Customer Service Jobs in Lancashire

Customer Service Operations Manchester £100,000 Basic + Performance Bonus (circa £15,000) Managing 4 Global Department Heads Reporting directly to the Chief Commercial Officer I'm recruiting for a VP of Customer Service Operations role with a growing international technology business that supports over … customers across 11 countries. Whilst this role has responsibility for multiple operational functions, the largest and most significant area is Customer Support/Customer Service. The support function currently represents the biggest team within the remit and is expected to continue growing as the business scales (circa ...

Service Analyst Preston – hybrid working is offered where operationally feasible, after probation Competitive salary , negotiable depending on your experience and expertise + benefits Core Support hours are between 8am and 6pm on weekdays. Some additional on call rota support will be required. Additional support hours mean that you will … Monday-Friday 6pm-9pm, and weekends 9am - 12 noon, approximately once in every six-eight weeks. Are you ready to bring your IT and customer service expertise to a role where your skills and unique perspective can make a lasting impact? What Sets Us Apart ...

client, a leading company within the IT sector, are looking to recruit an organised, professional and efficient Service Desk Analyst to join a technical team proving support to a UK wide client base. Reporting to the IT Manager, duties to include. Resolving incoming IT queries remotely via email … phone, or at the office. Prioritising and resolving IT concerns and escalating serious issues to relevant stakeholders. Avoiding service interruptions by performing system installations, updates, and maintenance procedures. Working to different service levels and KPIs, but at all times youll provide exceptional customer service ensuring ...

opportunities available. This is an excellent opportunity for an experienced IT Field Engineer who enjoys working with a broad range of technologies, visiting customer sites, supporting projects, and being part of a collaborative technical team. The role The IT Field Engineer will provide both on-site and remote technical … responsible for installing, configuring, maintaining, and troubleshooting IT systems, hardware, software, networking equipment, and cloud-based services. The role will involve regular travel to customer sites, supporting reactive technical issues, planned project work, system rollouts, migrations, infrastructure upgrades, and new site setups. When not working in the field ...

/database to update/record accurate details about clients and prospects. Working closely with other departments to ensure success in delivering a quality service to our clients. Skills & Experience Previous sales experience, whether this is in a telephone based role or within a customer service/… retail background. Excellent customer service skills. Experience within the sales process is beneficial. Confident, strong communicator with charisma and gravitas. Willing and capable of learning and adapting quickly. Educated to a minimum of GCSE Level - Maths & English essential. Benefits & Culture Part of the Zellis Group, Moorepay ...

Support Helpdesk Advisor Based in Leyland Entry level type or 2nd stage career opportunity. We are looking for a proactive and customer-focused First Line IT Support Technician to join an IT service team. In this role, you will be the first point of contact for all technical … Provide clear guidance and technical support to users, ensuring issues are resolved quickly and professionally. Log, track, and prioritise support requests to meet agreed service levels. Install, configure, and maintain desktop PCs, laptops, mobile devices, and peripherals. Support the setup of new users, including account creation, permissions, and onboarding ...

First Line IT Support Technician Leyland Fully on Site upto £32k Monday to Friday We are looking for a proactive and customer-focused First Line IT Support Technician to join the IT service team of one of our Leyland based clients within manufacturing. In this role, you will … hardware, software, and network issues while ensuring a positive user experience at every interaction. What We're Looking For Relevant IT qualification Strong customer service skills and a genuine desire to help people. Knowledge of Windows operating systems, Microsoft 365, and common desktop applications.nderstanding of networking fundamentals ...

/2nd Line IT Support Engineer Blackburn £28,000 – £32,000 DOE Full-Time | Permanent The Company An established and growing Managed Service Provider is looking to recruit a 1st/2nd Line IT Support Engineer to join its technical support team based in Blackburn. This is an excellent … Initially this role will be fully onsite, with the potential for hybrid working further down the line. The Role Working as part of the service desk team, you will provide 1st and 2nd line technical support to a range of clients across different industries. The role will involve troubleshooting ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Location: Blackburn Salary: £30,000 - £34,500 Are you an experienced IT Support professional with strong networking skills and a passion for delivering exceptional customer service? We're recruiting for a growing Managed Service Provider seeking a 2nd Line IT Support Engineer to join their technical support … technical expertise across infrastructure, networking, and cloud technologies. A full UK driving licence and access to a vehicle are essential, as occasional travel to customer sites will be required. The Role As a 2nd Line IT Support Engineer, you'll act as a key escalation point for technical issues ...

client is currently seeking a highly professional and customer-focused IT Support Engineer to join their team on a contract basis. The successful candidate will provide high-priority, white-glove support to senior leadership, VIP users, and key business stakeholders, ensuring a seamless and discreet IT experience. Key Responsibilities … high-touch IT support to senior leadership, VIP users, and key business stakeholders. Act as a trusted point of contact for VIP incidents and service requests, ensuring timely prioritisation and resolution in line with business expectations. Deliver L1 to L3 support for various technologies, including Microsoft 365, enterprise applications ...

office, remotely or hybrid. Based in Bolton, we offer hands on local support backed by strong remote capabilities. We're a collaborative, customer focused team with a genuine passion for technology and a commitment to doing the right thing. We're seeking a dynamic, enthusiastic individual to lead … Engineering Team. Reporting to the Managing Director, you'll oversee high-quality service delivery across IT, telecoms, connectivity and cloud platforms, acting as a senior escalation point while providing strong technical leadership. This role blends technical expertise, customer service excellence and people management to drive continual improvement ...

office for training, team events etc. Key responsibilities Prompt Issue Resolution: Respond promptly to technical issues, troubleshoot, identify root causes, and provide effective solutions. Customer Communication: Communicate with customers via phone, email, or chat to understand issues and deliver guidance and solutions. Product Advice: Provide context-specific advice … customers experiencing problems with our products. Case Management: Follow published guidelines for case management, ensuring daily maintenance, updates, and prioritization to meet service level targets. Documentation: Maintain a comprehensive record of customer issues and resolutions, including clear problem statements, troubleshooting steps, and root cause analysis. Collaboration: Collaborate with ...

DHCP, Group Policy, and DFS Assist with IT projects, system upgrades, and office moves What You’ll Bring Experience in IT support or service desk roles Strong Microsoft environment knowledge (Windows 10/11, Microsoft 365, Windows Server) Good understanding of PC hardware and basic networking Experience with ticketing … systems (desirable) Relevant certifications (CompTIA, MCP) are a bonus Skills Excellent communication and customer service Proactive, hands-on approach Strong multitasking and prioritisation abilities Willingness to learn and develop Benefits Life insurance Cashback healthcare plan Retail and high street discounts Additional enhanced benefits with service ...

Hiring! Circet UK are looking for a Service Delivery Technician to join our team in Lancashire. Working with Circet Circet Ireland & UK have built an ever‐growing portfolio of specialist services. As part of a global group, we are specialists in the deployment and maintenance of telecommunications and energy … short video to find out! - Copy and paste the link below into your browser: https://www.youtube.com/watch v=v2Wi1VTKElk Responsibilities of Service Delivery: Organise your daily and weekly work schedule to ensure timely and efficient Fibre installations and repairs, aligning with client expectations and business goals ...

week Our client is a well-established gambling and gaming business with a strong digital presence and a growing focus on AI-driven customer experiences. They operate a live, customer-facing AI chatbot that plays a key role in customer support. Due to growth and increasing demand … significantly improve the quality of AI conversations. What You'll Do Own and maintain the chatbot knowledge base end to end Gather content from customer service, operational and commercial teams Rewrite and structure content specifically for AI understanding and intent handling Analyse real chatbot conversations to identify gaps ...

schemes under administration, as well as overriding pension legislation. - Treating information security with the utmost respect, dealing appropriately with sensitive and confidential information within Service protocol/guidelines. - Supporting service provision as appropriate and undertaking other duties commensurate with the post. - Interfacing admissions (new starters), personal changes, changes … preparation of annual benefit statements and the actuarial valuation of the pension fund. - Responding to member queries promptly, both written and oral, ensuring that service level targets and deadlines are met in this area. What we need from you: - Practical working experience in a financial/pensions or other ...

Good working knowledge of: Windows Server Active Directory DHCP Office 365 Windows desktop operating systems Strong troubleshooting and problem-solving skills Professional communication and customer service abilities Well organised with the ability to manage multiple priorities effectively Any experience supporting business applications would be advantageous The role offers ...

driving licence and a car Company Overview:, The successful candidate will be engaging with Commercial and Education client bases of a leading managed IT Service Provider. With sites across the UK and Ireland, the business has been operating for almost 50 years and is entering a new phase … client relationships and identifying new business opportunities. You will be responsible for understanding client needs, delivering tailored solutions, and ensuring a high level of customer satisfaction. This position requires a proactive, results-driven individual with excellent communication skills and a passion for sales. What they offer: £27k basic salary ...

mindset Who are we? Launched in 2002, we’re experts in commercial utilities and we know what it takes to deliver high levels of customer service. With our Head Office in Fleetwood, Lancashire, and offices in Manchester, we are positioned to serve businesses across the UK with dedication … heart of everything we do: Collaborative: We ensure your voice is heard. We listen to our customers and strive to deliver strong, responsive customer service. Human: We give a personal touch and support to our customers and each other, treating everyone with respect and understanding Committed: We use innovative ...

businesses connected. They don't just sell technology - they become an extension of their customers' businesses, helping them future-proof for whatever comes next. Customer success is at the heart of everything they do, and their reputation for service quality is second to none. The Role … major technology vendors on joint campaign days Building pipeline by tracking competitor contract end dates Who You Are Some experience in phone sales or customer service is preferred — but honestly, drive and the right attitude matter more Someone who genuinely thrives on hitting targets and seeing the results ...

opportunity for a Technology & Pricing Specialist, Server & Storage to play a key role in driving vendor-aligned solutions, supporting complex configurations, and enabling successful customer outcomes in a fast-paced IT environment. Role purpose: Ownership of server and storage vendor opportunities by providing specialist quoting and support around complex … Storage vendors within the business and proactively update and maintain knowledge on a regular basis Assist with high end specifications by speaking to customer as necessary in order to qualify re-quirements Be responsible for creating complex configurations and act as a sanity check for complex config-urations created ...

businesses connected. They don't just sell technology - they become an extension of their customers' businesses, helping them future-proof for whatever comes next. Customer success is at the heart of everything they do, and their reputation for service quality is second to none. The Role … major technology vendors on joint campaign days Building pipeline by tracking competitor contract end dates Who You Are Some experience in phone sales or customer service is preferred — but honestly, drive and the right attitude matter more Someone who genuinely thrives on hitting targets and seeing the results ...

intruder alarm system. Regardless of the task, one constant remains: you will always represent the business and recognise the importance of delivering exceptional customer service. The role is Lone working reporting directly into the Branch Director daily where you will be responsible for tackling exciting challenges and contribute … Full UK Driving License The ability to communicate with customers professional face to face and via the telephone A can-do attitude ensuring customer service is top priority Building strong relationships with all of our clients Self-motivated to work alone to the highest standard possible Hard working ...