16 of 16 Permanent ITIL Jobs in Lancashire

support role. · Strong knowledge of Microsoft 365 and desktop services in a Microsoft environment. · Excellent troubleshooting and problem-solving skills. · Familiarity with IT service management frameworks and tools (e.g., ITIL, ServiceNow). · Ability to manage multiple tasks and priorities in a busy environment. · Strong customer service orientation with a positive and proactive attitude. · Excellent communication skills, both verbal and written. More ❯

or above in Computer Science, Information Technology, Risk Management, Engineering or related disciplines, preferably with information security or IT solutions implementation experience. Professional qualification holder will be an advantage: ITIL, OSCP, CISSP, CISA, CISM, CEH, ISO27K, COBIT, PMP, CIPT, CIPM, CBCP, ABCP, etc. 10+ years' experience, preferably from consulting firms/global system integrators/large enterprises' project teams. Practical More ❯

Credentialed in one or more program/project management disciplines (PMP, PgMP, Prince2). Certified in Agile or Lean methodologies (e.g., PMI-ACP, CSM, SAFe SPC). Familiarity with ITIL/ITSM practices and enterprise portfolio governance. Experience with ALM and reporting tools such as Azure DevOps, Smartsheet, or equivalent. Proven ability to integrate Agile delivery with enterprise PMO frameworks. More ❯

consultative approach to solution design, with the ability to facilitate workshops, define service strategies, and deliver end to end Service Integration and Management (SIAM) solutions. A working knowledge of ITIL (certification preferred), and familiarity with frameworks such as COBIT, VeriSM, IT4IT. Experience with tools like ServiceNow is a plus. Ability to translate business needs into scalable, user centric Enterprise Service More ❯

or similar role . Strong understanding of change management processes and Software Testing & QA methodologies . Hands-on experience in test planning, execution, and defect management . Familiarity with ITIL and project management practices. Skilled in Microsoft Office (Excel) and change tools (e.g., Jira, ServiceNow). Excellent analytical and problem-solving abilities. This fantastic opportunity to join a growing and More ❯

understanding (routers, switches, VPNs etc) Excellent communication skills & a customer-focused approach Organised, reliable & proactive Full UK driving licence & transport - Essential & non-negotiable Desirable: Relevant IT certifications (CompTIA, Microsoft, ITIL etc) Previous experience mentoring or training junior team member More ❯

RMM and Autotask PSA.* Demonstrable experience building and enforcing technical standards, service governance, and quality frameworks.* Excellent communication, stakeholder management, and cross-functional leadership skills.* Solid working knowledge of ITIL, ISO 27001, Cyber Essentials, and related compliance frameworks. Desirable Formal qualifications in IT service management, quality assurance, or related disciplines.Experience working within sectors requiring safeguarding and enhanced data protection (e.g. More ❯

regulatory and operational landscape. Familiarity with DCC licence conditions, the Smart Energy Code (SEC), and key industry stakeholders (DESNZ, Ofgem, SECAS). Relevant professional certifications such as CISSP, CRISC, ITIL, or TOGAF. About the DCC We're powering Britain's smarter, greener. Today. Tomorrow. Together. Today, we're deeply invested in building a resilient, sustainable smart energy network that drives More ❯

management, or critical infrastructure environments. Strong knowledge of mechanical and electrical systems (HVAC, UPS, generators, switchgear, BMS, etc.). Excellent problem-solving and incident management capabilities. Working knowledge of ITIL, ISO 27001, or Uptime Institute standards preferred. Ability to interpret technical drawings, operational data, and system logs. Qualifications SMSTS, CSCS Black Card, CITB Construction Site Manager Safety Certificate Ideally 5+ More ❯

across infrastructure and applications Hands-on experience with monitoring tools such as Instana, Splunk, Prometheus, Grafana, or SolarWinds Confident supporting both Windows and Linux operating systems Experience working in ITIL-aligned support environments Understanding of web hosting technologies (DNS, HTTP/S, SSL Certs, and basic networking) Clear, confident communicator with strong stakeholder management skills Knowledge of AWS or cloud More ❯

communications including presentations. Desirable: Knowledge of DevOps tools & Cloud computing. Proficient in use of delivery and collaboration tools (i.e. DevOps, JIRA, Confluence, SharePoint and MS Teams). Experience of ITIL principles and processes. Housing sector industry experience. Qualifications Essential: Educated to degree level or equivalent professional experience. Professional qualifications in programme and project management MSP, PRINCE2, APM or similar. If More ❯

re Looking For Must-have: Background in application support Someone who enjoys root-cause analysis and problem ownership Confident communicating across teams and taking the lead Nice-to-have: ITIL exposure or certification Experience with Azure DevOps (or similar) Why This Role Stands Out You’ll be the key permanent point of ownership Opportunity to influence how support is structured More ❯

Knowledge of risk management frameworks such as ISO31000, NIST, COBIT or COSO. Understanding of control frameworks and IT general controls. Experience in control assurance is desirable. Certifications such as ITIL Master or Expert, CISA or CRISC would be beneficial. Strong communication skills and the ability to work with both technical and non technical stakeholders. Commercial awareness and a pragmatic approach More ❯

projects and system upgrades Delivering outstanding customer service in line with agreed service level agreements If you possess a combination of some of the following skills, then LETS TALK! ITIL V3 or working towards Previous experience in providing application support Ability to create technical documentation, knowledge-based articles and user guides Knowledge of reporting tools, SQL, Power BI or ETL More ❯

to performance targets, policies, and control standards Provide essential online security advice and guidance About You A-Level (or equivalent) qualification or relevant experience Strong understanding of Microsoft products ITIL Foundation qualification or ITIL experience (beneficial) Experience working on an IT Service Desk or in End User Support (beneficial) Strong communication and customer service skills Excellent attention to detail Ability More ❯

and suppliers, driving knowledge sharing and best practices.• Influence service improvements and embed continuous service improvement (CSI) practices to move the team from reactive to proactive. What You Bring: • ITIL 4 qualified with experience applying ITIL in complex, multi-supplier environments.• Strong understanding of service value streams and service pillars, with a track record of delivering measurable improvements.• Hands-on More ❯