1 of 1 Permanent Operations Management Jobs in Lancashire

technology services are consistent, efficient, and evolving; empowering OCU’s people and projects to succeed every day. What we are looking for Proven experience in IT service delivery or operations management within a complex, multi-site or international organisation. Strong understanding of ITIL practices, with the ability to implement and govern Incident, Request, Problem, and Change Management processes. Demonstrated leadership of internal and outsourced teams, driving measurable service improvements and SLA performance. Excellent stakeholder and supplier management skills, with experience managing multiple MSPs or service partners. Analytical and data-driven, with the ability to interpret performance metrics and translate insight into actionable improvements. Confident communicator capable of influencing at all levels, from engineers to senior … leadership. Hands-on experience with service management tools such as ServiceNow, Jira, or Freshservice. Driven by values, powered by inclusion. At OCU, our values guide everything we do: integrity, collaboration, respect, innovation and one company united. They shape how we work with our clients, communities, and each other. We believe that inclusion is more than a principle — it’s More ❯