Service Desk Manager
Manchester, Lancashire, England, United Kingdom
ADLIB
the service desk triaging tickets, overseeing resolution, dealing with escalations and ensuring high levels of client satisfaction. Typical tickets will include issue resolution, training, minor feature requests, updates, and security patches on their eCommerce platform. You will be confident communicating with clients and internal stakeholders, managing support SLAs and KPIs, and working within agile environments. You will be comfortable More ❯
Employment Type: Full-Time
Salary: £35,000 - £45,000 per annum
Posted: