14 of 14 Permanent Service Delivery Jobs in Lancashire

A leading and expanding IT services provider are looking for a key new hire as the business evolves and continues to take on new customers, to join in a Service Desk Manager/Service Delivery Manager role. Overseeing a small but growing team of analysts and engineers with a focus on network and security products. Technical knowledge … in the field would be preferred but not essential, as this is not a hands-on technical role. The Service Desk Manager/Service Delivery Manager will oversee the day-to-day running of the Service Desk and Service Delivery function, ensuring excellent service and resolution of complex issues. You will manage a … team of engineers working in a NOC and technical support environment, and also work closely with project implementation/delivery engineers to ensure a smooth transition from project delivery to support of new services. Key responsibilities include: Leading, mentoring, and developing the Service Desk team Managing rotas, workloads, and escalations effectively Monitoring SLAs and producing detailed performance More ❯

Overview Do you want to help diverse organisations to implement effective and efficient customer service transformation strategies, thinking creatively to solve client issues? Deloitte Digital is building a team of talented individuals to deliver impactful customer service transformation. If you have experience in designing and implementing effective strategies, optimising service delivery, and leveraging technology, this could … make and action we take, guiding us to deliver impact how and where it matters most. Connect to your opportunity We are looking for people who are passionate about service transformation; experts in their field who bring out the best in others, and can drive change without compromising standards, integrity or culture. You will work with outstanding talent to … design and deliver end-to-end service transformation with the customer at the heart of our solutions. This means you could be working on a wide range of projects including: Designing and implementing customer service transformation strategies: Developing tailored solutions encompassing process optimisation, technology enablement, organisational design, and performance management. Leveraging technology for service excellence: Advising clients More ❯

A leading and expanding IT services provider are looking for a key new hire as the business evolves and continues to take on new customers, to join in a Service Desk Manager/Service Delivery Manager role. Overseeing a small but growing team of analysts and engineers with a focus on network and security products. Technical knowledge … in the field would be preferred but not essential, as this is not a hands-on technical role. The Service Desk Manager will oversee the day-to-day running of the Service Desk and Service Delivery function, ensuring excellent service and resolution of complex issues. You will manage a team of engineers working in a … NOC and technical support environment, and also work closely with project implementation/delivery engineers to ensure a smooth transition from project delivery to support of new services. Key responsibilities include: Leading, mentoring, and developing the Service Desk team Managing rotas, workloads, and escalations effectively Monitoring SLAs and producing detailed performance reports Driving continuous improvement across service More ❯

AV Project Manager – Service Delivery Location: Hybrid Bolton/But can be located anywhere in the UK Salary: 30-40k DOE Travel Required: Yes including overnight stays We are seeking an experienced and adaptable Project Manager to join our Service Delivery team. This role goes beyond traditional project management you will be required to lead … understanding of project management principles, experience within technical or AV environments, and the ability to thrive in fast-paced, hands-on settings. Key Responsibilities: • Take full ownership of the service delivery project lifecycle from planning and execution to on-site installation and final sign-off with the client. • Allocate tasks and responsibilities based on team members’ skills, experience … all projects are delivered on time and within budget. • Oversee multiple concurrent projects ranging from small installations to complex, high-value deliveries. • Supervise on-site installation engineers throughout the delivery phase to ensure quality and client satisfaction. • Serve as the single point of contact, providing regular updates to both internal teams and clients. • Support and mentor junior project managers More ❯

knowledge teams and technologists to scope requirements, configure platforms and champion adoption. The role at a glance Focus: Designing, building and supporting solutions using leading legal tech to improve service delivery for lawyers and clients. What’s in it for you Shape high-impact tools used across practices and clients Exposure to AI, automation and data visualisation projects … Coach and learn in a collaborative, growth-minded team Clear pathways to seniority through delivery, influence and thought leadership What you’ll do Run workshops to capture requirements and map legal processes Configure and implement solutions using automation, decision-tree logic and dashboards Explore AI and emerging tech and assess benefits and risks Deliver training, demos and user support … Contract Express and BRYTER Strong stakeholder engagement and clear, non-technical communication Solid technical fluency, analytical mindset and attention to detail Proven problem solving, time management and ownership of delivery Curiosity, adaptability and a genuine passion for innovation in legal service delivery Keen to have an impact from day one? Send your CV and let’s talk More ❯

+ excellent benefits including 28% pension contributions) We are working with a leading public sector organisation who are looking for a Change & Release Manager to join their Service Change Team. This is a key role where you'll help shape and manage the delivery of new and enhanced business and IT services, ensuring that changes are introduced seamlessly … Contribute to the development of best practice, embedding continual improvement across change and release management. About You You'll be an experienced Change & Release Manager with a passion for service excellence and demonstrable experience in: Leading change and release management in a multi-supplier, outsourced model. Managing service changes and producing associated documentation and evidence. Working in large … scale transition programmes, particularly in service transitions between contracts. Understanding business drivers and the impact of change/release across a complex IT estate. Applying ITIL service management principles, particularly around change and release. Working knowledge of service management tooling (ServiceNow is desirable, but not essential if you're willing to upskill). Skills & Qualifications ITIL v3 More ❯

Helpdesk Team Leader I’m recruiting for a well-established MSP who needs a technically strong Helpdesk Team Leader to run their busy service desk. This isn’t just a team leader role — you’ll stay hands-on, get stuck into escalations, and be the go-to technical expert for the team. If you enjoy balancing leadership with technical … support: Troubleshoot and resolve escalated 2nd/3rd line tickets Leadership: Mentor engineers, review work quality, and manage performance Prioritisation: Oversee ticket flow, manage escalations, and meet SLAs Technical delivery: Configure, administer, and maintain client systems Process improvement: Spot recurring issues, implement fixes, and improve documentation Client engagement: Act as a point of contact for key clients during escalations … and security Networking fundamentals (DNS, DHCP, VPN, firewalls) Windows Server and Active Directory environments What We’re Looking For Ideally experience leading or being an escalation point within a service desk/helpdesk team (MSP experience highly preferred) Strong troubleshooting skills across Unify, Google Workspace, and M365 environments Confident in handling escalated technical issues and staying hands-on Excellent More ❯

for the Client, managing all stages. Undertake technical work checks and approvals of drawings, Health and Safety packages and communications programmes Resolve technical problems and issues to support the delivery of projects or design objectives Resolve enquiries from Councillors, the public and stakeholders to support the delivery of the contract, projects or design objectives Build and maintain excellent … or similar and be working towards or have attained Chartered status of the Institution of Civil Engineers/Institution of Highways and Transportation or similar. Client focused approach to service delivery Design experience within a traffic engineering environment Knowledge of relevant design standards including the Design Manual for Roads and Bridges and Traffic Signs Regulations and General Directions …/or developer-led schemes as part of a multi-disciplinary design team Knowledge of traffic and/or highway design products, standards and protocols for scheme development and delivery Experience in policy and report writing Experience of developing Highway Capital programmes Experience of budget monitoring and project management Understanding of street works permit schemes Understanding of CDM Regulations More ❯

driven, with a team committed to innovation and continuous improvement. The Role As a Senior Corporate Account Manager , youll manage a portfolio of high-value clients, ensuring world-class service delivery and retention. Youll work closely with internal teams and the field-based sales function to develop strong client relationships, drive renewals, and deliver tailored energy solutions. Key … responsibilities include: Portfolio management overseeing new and existing client accounts to ensure service expectations are exceeded Relationship building developing and maintaining strong partnerships with key stakeholders Project management delivering service deliverables to agreed timelines and KPIs Data analysis interrogating client data to identify cost savings, efficiencies, and income opportunities Reporting producing Management Information (MI) reports, budgets, and consumption … the Energy Management System/portal Bill validation & query resolution ensuring accuracy and compliance across accounts Savings identification forensic analysis of historic accounts to uncover ongoing savings and refunds Service innovation assisting in the development of new energy management services for corporate clients About You Were seeking a highly skilled Senior Account Manager/Corporate Account Manager/Key More ❯

Engineering) to understand their journey, identify upcoming needs, and bring the right internal specialists into the conversation at the right time. You'll also work closely with our agile delivery teams, project managers, and technical experts to ensure smooth, high-quality delivery. You'll be both the client's voice internally and the team's voice externally , ensuring alignment … senior stakeholders Proactively identifying growth opportunities and securing renewals/rate uplifts Translating client briefs into clear requirements, bringing in presales support as needed Balancing multiple priorities while keeping delivery on track Attending client meetings (UK-based) and visiting our delivery teams in Eastern Europe every 2 months What we're looking for Proven account management track record … bonuses (£5-6k in year 1, £10-12k in year 2, £20k+ from year 3) Hybrid working - Manchester office 2 days per week International travel to meet delivery teams (every 2 months) Opportunity to work on long-term partnerships with some of the UK's most recognisable brands If you thrive on relationship building, commercial growth, and More ❯

Lancashire (hybrid 2 days per week on-site) Salary: £50,000-£55,000 Industry: Smart Supply Chain and Lifecycle Management About the Client Our client is a long-established, service-focused business delivering intelligent, data-driven solutions that help organisations increase efficiency, reduce operational risk, and streamline complex logistical processes. With a strong reputation for reliability and innovation, they … of national and regional clients, many of whom rely on their services as a critical part of day-to-day operations. They pride themselves on combining technology with exceptional service delivery, offering bespoke solutions tailored to the evolving needs of their customers. The organisation continues to invest in digital transformation and strategic partnerships to remain at the forefront … to turn data into practical business solutions. Bonus: exposure to DBT, Fivetran, Python, Git, data governance, or machine learning techniques. Perks & Benefits: 2 x basic annual salary Death in service 8% pension(5% employee) 25 days holiday plus bank holidays What happens next? One of our Recruitment Consultants will be in touch and inform you if youve been successful More ❯

Have you recently worked in IT or Software Customer Support? Do you thrive in delivering excellent Customer service? Then this role is for you - as a 1st line IT Support Analyst. We can offer you: A starting salary of £24,700 + overtime You will be able to build your IT career in a strong team, committed to being … them quickly and efficiently. Document issues/problems and raise them to the 2nd line team. We are looking for a 1st Line IT Support Analyst with: A customer service delivery background Good general IT skills. Problem-solving attitude and aptitude. Good communication skills, both written and verbal. Good problem-solving skills. Ability to manage own workload effectively. More ❯

continuous growth and success, we're at a pivotal point on our journey to realise that aspiration. Why you will love this opportunity as Project Manager - Local Government Services Delivery at Civica. As a Project Manager, you'll play a key role in delivering software solutions to our Local Government customers, ensuring projects are implemented on time, within budget … and to a high standard of quality. You'll lead several concurrent projects, working closely with customers, internal teams, and third parties to provide a seamless delivery experience. This role gives you the opportunity to shape the customer journey, strengthen long-term partnerships, and contribute to continuous improvement within Civica's project management team. You'll also support and More ❯

of both. Ideally you will be able to commute to our Manchester office for meetings and to collaborate with the Support team. Day to day you will: Own the delivery of the support function in the UK Contribute to account management of key customers, understanding the entirety of the customer position, including challenges, project work, issues and risks Operate … a career at Alcidion could be for you. To be successful in this role, you will be a people-orientated professional who is passionate about driving the highest quality service delivery. You will have good understanding of the concept of building cohesive teams, importance of training, developing and coaching support teams as well as service desk specific SLAs More ❯