1 to 25 of 43 Permanent Service Delivery Jobs in Lancashire

Service Delivery Manager - Blackburn, Lancashire This leading Software Solutions provider based in Blackburn are looking for an experienced Service Delivery Manager to take ownership of their Software Support and Service Desk function. This is a senior leadership role ideal for someone who combines technical expertise with a passion for team leadership and service excellence. … Core responsibilities for this Service Delivery Manager role; As the Service Delivery Manager, youll play a critical role in ensuring high-quality, efficient support across all customer touchpoints. Lead and manage a team of software support analysts, first-line support, and third-party service partners Oversee day-to-day service desk operations, including ticket … triage, resolution, and escalations Drive service excellence through continuous improvement of standards, processes, and SLAs Maintain and grow strong customer relationships, acting as an escalation point and trusted advisor Deliver regular performance reporting and service insights to senior stakeholders Identify out-of-scope work and ensure appropriate commercial handling and chargebacks Core experience 3+ years experience leading a More ❯

The Service Delivery Manager will oversee the delivery of technology services to support business operations within the insurance industry. This role is remote based with days in the office when required and requires a structured approach to managing service quality and stakeholder relationships. Client Details This opportunity is with a medium-sized organisation operating within the … insurance industry. The company is committed to delivering top-tier technology services to its clients and maintaining a strong focus on operational excellence. Description Manage the end-to-end delivery of technology services to meet business needs. Ensure service levels are achieved and maintain a focus on continuous improvement. Collaborate with stakeholders to identify and resolve service-related issues promptly. Oversee the implementation of best practices in service delivery processes. Monitor performance metrics and produce regular reports for senior management. Coordinate with cross-functional teams to align technology services with business goals. Support incident, problem, and change management processes effectively. Drive the adoption of innovative solutions to enhance service delivery. Profile A successful More ❯

Service Delivery Manager – Digital Workspace My client is a fast-growing, tech-driven organisation focused on delivering exceptional digital experiences through the power of smart data and innovative technology. They are now looking for a Service Delivery Manager to join their Digital Workspace team. This is a key leadership role responsible for ensuring robust, efficient, and … value-driven IT services across end-user environments, enterprise platforms, and non-core services - underpinned by Azure technologies and automation. Responsibilities Lead day-to-day IT service delivery across the Digital Workspace function and wider enterprise platform stack. Manage escalated incidents, problems, and change activity—ensuring services remain stable and responsive. Work closely with Product, Architecture, DevOps, and … Business stakeholders to align service delivery with business needs. Drive continuous improvement and automation across services, processes, and platforms. Monitor and report on service performance (SLAs, KPIs), ensuring transparency and accountability at all levels. Oversee operational change assurance, service resilience, and risk mitigation activities. Lead and develop a high-performing team, supporting professional growth and cross More ❯

These five shared values lead every decision wemake and action we take, guiding us to deliver impact how and where it mattersmost . Connect to your opportunity As a Service Delivery Manager (SDM), you will be a trusted advisor to our clients, responsible for the successful delivery of Operate engagements. You will act as the bridge between … the client and our operational delivery teams, ensuring seamless service and exceeding client expectations. Connect to your skills and professional experience Client Relationship Management: Build and maintain strong, trusted relationships with key client stakeholders, acting as a strategic partner and advisor. Service Design: Lead the design and development of new services, ensuring alignment with business needs and … client requirements. Service Transition: Oversee the smooth and efficient transition of services from design to live operation, minimising disruption and ensuring adherence to agreed service levels. Service Delivery Excellence: Oversee the end-to-end delivery of Operate engagements, ensuring adherence to service level agreements (SLAs) and contractual obligations. Incident, Problem, and Change Management: Lead More ❯

industry. The company is committed to delivering top-tier technology services to its clients and maintaining a strong focus on operational excellence. Job Description Manage the end-to-end delivery of technology services to meet business needs. Ensure service levels are achieved and maintain a focus on continuous improvement. Collaborate with stakeholders to identify and resolve service-related issues promptly. Oversee the implementation of best practices in service delivery processes. Monitor performance metrics and produce regular reports for senior management. Coordinate with cross-functional teams to align technology services with business goals. Support incident, problem, and change management processes effectively. Drive the adoption of innovative solutions to enhance service delivery. The Successful Applicant … A successful Service Delivery Manager should have: Strong experience in service delivery management, including the coordination of cross-functional teams, managing escalations, and overseeing change processes. Detailed experience working within a DevOps organisation, collaborating with Development teams, Architecture, Devops teams, and business teams. Experience working with Azure cloud services and related platforms (Azure Active Directory, Azure More ❯

for our colleagues too; we won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty high! We're looking for a Service Delivery Manager within the Digital Workspace pillar who will oversee the effective delivery of IT services across the Digital Workspace, the broader non-focus business services, and … with product owners, developers, architects, and business teams to deliver reliable, value-driven services-using automation and Azure technologies to reduce risk and improve performance. As part of the Service Management community, you'll help shape shared processes, manage SLAs, oversee operational changes, and support ongoing service improvements across the Technology pillar. We value flexible working, so you … success: Excellent communication skills, verbal and written Strong time management and organisational skills Leadership and influencing skills, able to collaborate across technical and business teams Analytical mindset focused on service improvements and automation opportunities Passion for delivering business value through technology and service excellence Ability to manage multiple priorities and projects effectively Experience in aligning IT services with More ❯

Do you want to help diverse organisations to implement effective and efficient customer service transformation strategies, thinking creatively to solve client issues? Deloitte Digital is building a team of talented individuals to deliver impactful customer service transformation. If you have experience in designing and implementing effective strategies, optimising service delivery, and leveraging technology, this could be … wemake and action we take, guiding us to deliver impact how and where it mattersmost . Connect to your opportunity We are looking for people who are passionate about service transformation; bring out the best in others, and can adapt to change whilst maintaining standards, integrity and a positive working culture. You will work with outstanding talent to design … and deliver end-to-end service transformation with the customer at the heart of our solutions. This means you could be working on a wide range of projects including: Supporting the design and implementation of customer service and contact centre: Contributing to the development of tailored solutions encompassing process optimisation, technology enablement, organisational design, and performance management. Leveraging More ❯

Customer Services Manager- Blackburn, Lancashire This leading Software Solutions provider based in Blackburn are looking for an experienced Service Delivery Manager to take ownership of their Software Support and Service Desk function. This is a senior leadership role ideal for someone who combines technical expertise with a passion for team leadership and service excellence. Core responsibilities … play a critical role in ensuring high-quality, efficient support across all customer touchpoints. Lead and manage a team of software support analysts, first-line support, and third-party service partners Oversee day-to-day service desk operations, including ticket triage, resolution, and escalations Drive service excellence through continuous improvement of standards, processes, and SLAs Maintain and … grow strong customer relationships, acting as an escalation point and trusted advisor Deliver regular performance reporting and service insights to senior stakeholders Identify out-of-scope work and ensure appropriate commercial handling and chargebacks Core experience 3+ years experience leading a technical support or service delivery team (ideally 510 people) Background in software or ERP environments supply More ❯

this role, you'll act as a trusted advisor and visible ambassador, helping NHS organisations make the most of workforce systems- strengthening the support for their people and enhancing service delivery across the NHS. There are 5 roles available across the following areas - Midlands and East of England, South,London,Wales andNational (England). What do we offer … o 27 days leave (increasing with length of service) plus 8 bank holidayso Flexible working (we are happy to discuss options such as compressed hours)o Hybrid working model (we are currently working largely remotely)o Career development o Active wellbeing and inclusion networkso Excellent pensiono NHS Car lease schemeo Access to a wide range of benefits and high … bring operational leadership across current system optimisation and future solution implementation. Driving stakeholder engagement, you'll use data and insight to inform your approach, conduct readiness assessments and manage delivery to ensure a smooth and effective transition from the existing system to the new one Lead the optimisation of the current workforce solution (ESR) across a defined group of More ❯

opportunity Our Global Tax & Legal Digital Innovation AI Program Assistant Manager will have responsibilities and duties organized around two operational workstreams of the Digital Innovation team's AI program; Service Delivery Transformation and AI Experimentation initiatives. Responsibilities: Service Delivery Transformation Collaborate with GT&L Platforms & Digital Transformation, Chief Technology Office and Global Asset Program CoE to … across a selection of the following skills: Project Management, technology development and prioritization, innovation management, new product ideation, serving in complex, matrixed, or multi-faceted environments, or equivalent. GenAI service delivery transformation and/or client activations. Ability to develop effective relationships at all levels, including senior and executive leadership. Exhibits excellent organization and Program/Project Management More ❯

Support Manager - Microsoft/Wintel, O365, Exchange, AD/GPo/Azure/Entra, Azure Cloud/VMWare, Telephony, Networks LAN/WAN/VPN/VLAN, Team Management, Service Delivery, System Management, Project Delivery, ITIL. Permanent, Lancaster, Lancashire, c.£45k IT Manager/Systems & Support Manager Required by professional services company with systems and support team … IT management capacity successful candidate will manage a small team and oversee the support and management of the global business systems whilst working to improve the environment via project delivery and service management practices largely focused around ITIL. You will work in a hands-on capacity where appropriate but ultimately have responsibility for the oversight for the: Management … and maintenance of all systems - hardware, software, telephony, and data networks. Day-to-day system operations, on-premise and Azure cloud networks and server infrastructure. Support the management and delivery of projects related to business and infrastructure environments Maintain technical oversight of core Windows server is your cloud office 365/exchange mail server environments as well as L2 More ❯

Liverpool, London - Canary Wharf (Core HQs) About the job Job summary The Deputy Director for Technology Services will be responsible for leading the Technology Estate for UKHSA, including the delivery of software and infrastructure platforms and technical operations. They will be accountable for Workplace Platforms, which encompasses office productivity, end user devices and identity, telecoms, and for the resilience … Digital DevOps division), data centre services, and operating system management. Networking responsibility encompasses LAN, Corporate WAN, Corporate WiFi, and secure access capability. The role is accountable also for IT Service Management, leading the provision of the common 1st line service desk, 2nd line on site support teams, service delivery design and management, and continual service … with a wider team of approximately 100 full time staff, who are all nationally dispersed. The post holder will also be expected to manage and be accountable for the delivery of consultancy services teams, managed services suppliers, etc and has full accountability for budget, capability, and service of the above functions. Working for your organisation We pride ourselves More ❯

Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Service Delivery Engineer Location: Manchester, GB Opening Date: 15 Jul 2025 Full Time/Part Time: Full Time Contract Type: Permanent Closing Date of Applications - 29/07/25 Our Story Established in 2013, City Football Group is the … healthcare and a simply health cash plan, an annual discretionary bonus, plus a range of partnership and lifestyle discounts. Purpose The individual will work as part of CFG's Service Desk team which is responsible for supporting and maintaining Technology systems and providing efficient desktop support to all business users. The role will be part of a team providing … a consistently high level of technical customer service to CFG employees. Your Impact Business Support - As part of the Service Desk team, you will be part of a team be providing a high level of support to global users Customer Service - As the single point of contact for all Technology related matters for the business, the Service More ❯

Capital Projectsteam provides market leading commercial and financial advice to the Public and Private Sector. Operating across the Infrastructure, Energy and Public Services sectors - we advise Government on the delivery of key policy initiatives, Technology Transformation and Major Programmes. Our Shared Services proposition within the Infrastructure and Capital Projects team provides specialist finance, service design, BPO, commercial structuring … and contract negotiation advice to private and public sector clients. The Shared Service proposition offers a unique role supporting the growth of I&CP's flourishing shared service proposition whilst working alongside our wider Deloitte service lines to bring together a comprehensive suite of technical and operational expertise to drive progress in our clients transformation programmes. This … objectives, goals and develop a strategy and plan for setting up or transforming their business services operations, with a focus on commercial, contracting and operational models. This includes evaluating service delivery, sourcing and operating model design options, conducting delivery model assessments, developing value/business cases including benefits plans, and assessing readiness for implementation (clients in and More ❯

Job Title: Cloud Application Service Delivery Lead Location: Warton We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role. Salary: £54,793-£60,326 dependent upon skills and experience What you’ll be doing: Support the delivery of a reliable and efficient service model … platform, developing and refining operational processes and procedures, building on established practices used for on-premise solutions like Jira and Confluence Help shape and implement a fit-for-purpose service model for the Air Atlassian Cloud, ensuring business requirements are identified and prioritised to align with strategic goals and complement existing operations Oversee the day-to-day running of … the Air Atlassian Cloud solution, working collaboratively with internal teams, stakeholders, and third-party partners to maintain consistent, high-quality service Understand and manage the financial and resource considerations of the service, including budget oversight and identifying areas for improvement and opportunity Your skills and experiences: Essential: A solid understanding of cloud computing technologies, preferably with experience in More ❯

Backup) Operations Engineer Connect to your opportunity The GTI Senior IT Continuity (Backup) Operations Engineer role requires advanced skills that enable the individual to deliver a high level of service and to meet the expectations of the business within an agile framework. Advanced knowledge of core specialized and technical competencies is required, along with a very solid understanding of … develop plan and execute IT Continuity Services across multiple Data Centers and geographic regions. The role requires advanced skills that enable the individual to deliver a high level of service whilst meeting the expectations of the business. It also requires a solid understanding of an enterprise IT infrastructure operational environment along with industry trends & best practices. You should have … and replication every day, and fix any issue that arises to ensure backup and replication SLAs are met Configure backups and perform restore as and when needed. Monitor the Service Now. Participate in planned maintenance activities Participate in a 24x7x365 on-call rotation Respond to and manage service issues and problems Responsible for awareness and compliance to policy More ❯

Software Support Manager Blackburn, Lancashire This leading Software Solutions provider based in Blackburn is seeking an experienced Software Support Manager to take ownership of their Software Support and Service Desk function. This is a senior leadership position, perfect for someone who blends strong technical acumen with a passion for team leadership and outstanding customer service. Core Responsibilities Software Support … pivotal part in ensuring high-quality, efficient software support across all customer interactions. Lead and manage a team of software support analysts, first-line support staff, and third-party service providers Oversee daily service desk operations, including ticket triage, resolution workflows, and escalations Drive service quality through the continuous improvement of standards, processes, and SLA adherence Build … to senior management Identify out-of-scope work and manage appropriate commercial handling and chargebacks What Were Looking For 3+ years experience managing a technical support, software support, or service desk team (ideally 510 people) Experience in a software environment; ERP, supply chain, or POS system background advantageous Proven track record of meeting SLAs, improving customer outcomes, and driving More ❯

Blackburn, Lancashire Salary - 45k - hybrid working This leading Software Solutions provider based in Blackburn is seeking an experienced Software Support Manager to take ownership of their Software Support and Service Desk function. This is a senior leadership position, perfect for someone who blends strong technical acumen with a passion for team leadership and outstanding customer service. Core Responsibilities Software … pivotal part in ensuring high-quality, efficient software support across all customer interactions. Lead and manage a team of software support analysts, first-line support staff, and third-party service providers Oversee daily service desk operations, including ticket triage, resolution workflows, and escalations Drive service quality through the continuous improvement of standards, processes, and SLA adherence Build … to senior management Identify out-of-scope work and manage appropriate commercial handling and chargebacks What Were Looking For 3+ years experience managing a technical support, software support, or service desk team (ideally 510 people) Experience in a software environment; ERP, supply chain, or POS system background advantageous Proven track record of meeting SLAs, improving customer outcomes, and driving More ❯

Charity wide, based either in Lancaster, Kendal or Barrow Hours negotiable up to 37 Role Overview The Head of Client Services is responsible for overseeing the delivery of high-quality, client-centred therapeutic services to individuals affected by cancer, life shortening illnesses and bereavement. This role ensures the effective management of both sessional therapists and PAYE staff, fostering a … to-day operations of CancerCare's therapeutic services. Key Responsibilities Client Services As a valid member of our supportive Executive Leadership Team you will: • Manage the ethical and seamless service delivery across all centres. • Oversee the client journey, maintaining professional standards and analysing client feedback to inform service improvements. • Oversee outcome measures to evaluate the effectiveness of … therapeutic interventions. • Collaborate with the Head of Finance & HR to plan and monitor service budgets. • Ensure CancerCare advocates for individuals with lived experience of cancer, contributing to service improvements within the medical cancer pathway. • Lead and manage a multidisciplinary team of self-employed therapists providing individual, group, and online therapeutic sessions for adults, children, and young people. • In More ❯

of strategic business development and operational management, with 80% of the role focused on driving sales and new business acquisition, and the remaining 20% dedicated to overseeing the operational delivery and Account Management of our Healthcare contracts across the UK. This position will focus on expanding our portfolio by establishing relationships and securing parking and security contracts with Hospitals … security solutions market. Working collaboratively with the leadership team and UK Sector Leads, you'll be responsible for expanding our profile in the sector, developing our talent, and the delivery of our growth ambitions. Key Responsibilities: Business Development Drive new business opportunities in the Healthcare sector by identifying and targeting potential new clients and networks such as Hospitals, clinics … provide innovative solutions with a focus on identifying continuous improvement and growth and upselling opportunities. Effectively manage and maintain an active Account Management pipeline regularly realising Account Management opportunities. Service Delivery Management Oversee the day-to-day operational management of healthcare parking and security services ensuring the seamless delivery of services in line with client expectations and More ❯

a Nuclear Site IT Services Specialist, you'll act as the Intelligent Customer for work conducted by Corporate functions and Third Party organisations. You'll ensure efficient local IT service delivery, resolve IT faults, and support large-scale projects. Your role will be varied, involving everything from first-line IT support to maintaining operational focus and nuclear safety. … ensure a safe working environment within Nuclear Site IT Services Support on your station. You will resolve local IT issues and deliver additional IT-related services to meet IT Service Level Agreements. You will maintain the local desktop hardware environment at your station. You will collaborate with centrally-based teams and hardware maintainers to maintain station-based IT infrastructure. … site-based assistance for centrally managed projects. You will adhere to the Asset Management process for desktop hardware on your station. Who You Are You have experience in IT service delivery and operational support in large, heterogeneous environments. You're competent and experienced in supporting MS Windows desktop operating systems, the MS Office suite, and MS Windows server More ❯

Manchester, supporting the launch of a new SME Cyber proposition targeting significant GWP growth by 2030. You'll be responsible for team leadership, trading performance, operational excellence, and broker service across e-trade and open market platforms. This is a high-impact, strategically important role reporting to the Head of Trading. Ideal for a commercially driven leader with experience … market-a space worth c.£300M and growing 15% annually. As part of this, we are launching a dedicated Cyber centre of excellence based in Manchester to support the delivery of our 2025-2030 UK strategy. You're a dynamic trading leader who thrives in fast-moving, high-growth environments. You bring deep underwriting expertise (ideally in Financial Lines … and strength of a global brand with the agility and intimacy of a local trading unit. Our e-trade and open market model enables us to compete smartly and service brokers with speed, flexibility, and underwriting expertise. What you'll be doing: Lead the UK Cyber trading team (open market and e-trade) with full accountability for performance and More ❯

to scale our Group Professional Services business, the role of Head of Partner Management will be responsible for leading, shaping and delivering the resourcing partner and agency strategy and service for Group Professional Services (GPS). Working as the Group Head of Partner Management your role is pivotal in maximizing the value derived from your relationships with partners and … Operations and Planning Working with GPS stakeholders and key contacts within the Country Units to shape, evolve and deliver the GPS partnering strategy and offering that augments our internal delivery capability, ensuring that we can provide the highest quality and most cost-effective delivery solutions for our customers. Embed the use of our VMS tool to analyse and … Contractual Management Own, direct and negotiate key strategic contractual renewals, including setting agency strategy across the Group Direct and set out contractual standards with our partners to support quality delivery, mitigate our risks in service delivery and ensure that ethical business and ESG (Environmental, Social and Governance) standards are maintained Manage the partner onboarding criteria and parameters More ❯

team focused on enhancing customer experience across digital and contact centre channels. You'll work at the intersection of data, technology, and customer experience-uncovering trends, identifying opportunities for service improvement, and shaping how customers engage with products and services. What you'll be doing: Analyse customer journey data from websites, mobile apps, and call centre platforms to identify … key pain points, behaviour patterns, and service trends. Combine and interrogate data from multiple sources to provide a holistic view of customer engagement and interaction. Create and maintain dashboards and reporting suites using tools such as Power BI, Tableau, or similar. Collaborate with digital, CRM, and service design teams to feed insights into service personalisation, campaign targeting … and ongoing customer experience improvements. Work with external service delivery partners to define customer data requirements and support continuous optimisation efforts. Apply A/B testing and experimentation techniques to support data-led decision making. What we're looking for: Strong experience analysing relational databases and performing data mining, using SQL, Python, R or similar. Solid background in More ❯

solutions business offering services such as Laundry, Catering, Heating, Fire Safety, Infection Control, and Air Conditioning. The company provides an end-to-end, on-premise machine supply and breakdown service under the name Total Care, along with additional products and services. JLA is driven by a world-class Sales & Marketing engine, owns and maintains all assets, and has an … the Out-Of-Hours (OOH) call-out rota. Carry enhanced van stock to achieve a high first fix rate. Manage van stock similarly to level 1 and 2 roles. Service Delivery Understand and deliver service excellence by ensuring the basics are right every time and contributing to a team where service quality is central to performance. More ❯