21 of 21 Permanent Service Delivery Jobs in Lancashire

to innovate and deliver sustainable solutions that make a positive impact. OCU Digital is the face of the technology for OCU, a new opportunity has risen for a UK Service Delivery Manager to come and join us based in Stockport or Preston. About the role This a pivotal service leadership role at a transformative moment in the … company's growth. As the UK Service Delivery Manager, you will lead the operational performance of OCU Groups Technology Services supporting over 6,000 users worldwide. Reporting to the Group IT Director, you’ll ensure that service excellence, reliability, and user satisfaction remain at the heart of our global delivery model. You’ll oversee multiple managed … service partners and internal teams, maintaining seamless delivery across incident, request, and change management. With a focus on continuous improvement, you’ll drive strategic service enhancements that enable scalability and support OCU’s ongoing international expansion. This is a hands-on leadership role for a proven service professional who thrives in fast-moving, high-growth environments. More ❯

responsibilities as part of your day to day activities: Client Relationship Management To manage a portfolio of client accounts to agreed KPI's maintaining a focus on customer satisfaction, service delivery and contract renewal. To ensure regular communication with clients through face to face meetings and other communication means. To own and take a lead on high-profile … engagement strategies to identify opportunities for growth within the client accounts. To manage commercial opportunities within the portfolio of clients and to oversee the development of each client account. Service Delivery To oversee the successful delivery of service into client accounts focussing on achieving the highest levels of customer satisfaction. To effectively interact with internal NQC … teams including Product Development & Assurance Team, Project Management and NQC's Service Delivery and Support Centre function. To work closely with the internal NQC teams to assess and evaluate current processes with the support of your team, to feedback and drive ongoing refinement/improvement, focusing on improved service and increased profit margins. Qualifications To be successful More ❯

Role: IT Director - Operations Salary: £80,000 Location: Manchester Sector: IT Managed Services Overview We are seeking an experienced, operations-focused IT Director to lead technical service excellence across our Managed Services business. This role is pivotal in driving high-quality service delivery, ensuring robust technical standards, and enabling continuous improvement across all operational functions. The successful … candidate will bring deep MSP experience, strong technical governance capability, and the ability to elevate service quality across diverse commercial clients. Key Responsibilities * Operational Leadership & Continuous Improvement* Partner with the COO and senior leadership to design and deliver a continuous improvement roadmap across all service areas.* Embed a culture of operational excellence by implementing, maintaining, and mentoring teams … on agreed technical and service standards.* Monitor, report on, and improve KPIs relating to service quality, compliance, customer satisfaction, and operational performance. Technical Standards & Governance * Define, document, and maintain robust technical standards across all service lines.* Lead governance initiatives to ensure alignment with industry best practice, regulatory frameworks, and client requirements.* Conduct regular audits and quality reviews More ❯

chain, and other enterprise functions. In this role you will play a key role in: Operating Model Design and Implementation - Develop future state global Shared Services models, including governance, service delivery frameworks, and performance metrics. ERP Implementation Support - Lead or support ERP platform selection, design, readiness, adoption and post go live optimisation (e.g., SAP, Oracle, Workday). AI … S/4HANA, Oracle Cloud, Workday) and their role in Shared Services. Familiarity with AI tools (e.g., Microsoft Copilot, ServiceNow AI, UiPath) and how they enhance enterprise operations. Project Delivery, Change Management and Data Literacy Experience - Agile or Waterfall methodologies, proficiency in tools like Jira, MS Project, or Smartsheet. Knowledge of change frameworks (e.g., ADKAR, Kotter) and experience in … teams. Ability to interpret and communicate data insights using dashboards (e.g., Power BI, Tableau). Global Mindset and Continuous Learning Experience - Working across cultures and geographies, understanding of global service delivery models. Passion for staying current with emerging technologies, ERP trends, and AI innovations in the Shared Services industry. Optional: Currently working in consulting, and/or in More ❯

of using technology to enhance the business services and products. Your primary role as an IT Support Apprentice is to deliver excellent technical on-site support with outstanding customer service to all users across the business. Responsibilities: Deliver excellent customer and technology services via the Service Desk channels Use service monitoring tools to aid problem solving and … service delivery Use automation where possible to support the automatic resolution or mitigation of issues Support, develop and co-ordinate the effective functioning of business applications Contribute to the planning of application scalability, configuration changes and releases Providing virtual support for staff working remotely as well as on-site. Interact with internal teams and 3rd party vendors as … appropriate as part of the supply/delivery/support chain Handle escalated Service Desk tickets, incident management and service requests as appropriate Contribute to and resolve escalated customer, supplier, and vendor issues Develop and demonstrate an understanding of customer and business needs Participate and assist in driving the knowledge management process Participate in IT related projects More ❯

through high-level data analysis, interpretation, and presentation. The postholder will be responsible for extracting, processing, and presenting data across a range of services, enabling evidence-based decision-making, service improvement, and the development of successful bids for future contracts. Main duties of the job Data Extraction & Management Analytic & Insight Contract & Bid Support Reporting & Visualisation Collaboration Please refer to … the health of their patient populations. Job description Job responsibilities MAIN DUTIES AND RESPONSIBILITIES Data Extraction & Management Extract, transform, and analyse data from clinical systems, commissioning datasets, and internal service databases. Ensure data integrity, accuracy, and compliance with information governance standards. Analytics & Insight Provide meaningful analysis to support service delivery, contract performance monitoring, and business planning. Identify … trends, risks, and opportunities within population health, service utilisation, and workforce data. Translate complex datasets into clear, evidence-based insights to inform senior leadership and clinical decision-making. Contract & Bid Support Produce high-quality data analysis to support new service development, business cases, and tender submissions. Model population demand, activity forecasts, and financial implications for proposed services. Reporting More ❯

those with disabilities. Our goal is to create a supportive environment where everyone can thrive and contribute their unique perspectives. Job Purpose: To provide onsite support for the in-service management of Operational Technology (OT) and ensure cyber security compliance of Plant Computing Systems (PCS) and Technical Support Computing Systems (TSCS) at Heysham 1. The role supports technical governance … and cyber security policies, contributing to safe and secure station operations. Key Responsibilities: Service Delivery Management Establish governance and reporting structures for contract delivery. Provide succession planning and demonstrate service sustainability. Implement continuous improvement processes. Engineering Services Support configuration control and maintenance of OT/PCS systems. Administer malware checks, backups, and digital forensic investigations. Maintain asset … portable computing device assessments. Handle and appropriately protect sensitive or restricted information. Support the management of CBSIS documentation, including security risk assessments and operating procedures [ OT/PCS In-Service Management Assist with configuration management and software library upkeep. Work with system engineers to understand and implement security requirements. Maintain awareness of current cyber security threats and vulnerabilities facing More ❯

configuration and deployment of desktop and mobile devices, deskside assistance, and effective communication with both users and fellow IT team members. You'll also take ownership of hardware and service procurement processes. In addition to strong support capabilities, the ideal candidate will have a genuine passion for emerging AI technologies, IT automation, and systems integration. You should be enthusiastic … integration projects. Perform daily, weekly, and monthly maintenance tasks to ensure system reliability and performance. Manage procurement of hardware and services, including raising purchase orders. Respond to and prioritise service desk incidents efficiently, maintaining a high level of service. Proactively identify opportunities for automation and process improvement to reduce future support requests. Train and support end users with patience … professionalism, and clear communication. Skills and Experience Minimum of 2 years' experience in IT support within a team environment. Strong knowledge of Microsoft Office and hardware/service procurement processes. Hands-on experience with helpdesk systems, excellent troubleshooting skills in hardware and software. Comfortable working with 3rd party service providers and maintaining effective relationships. Exceptional communication and documentation More ❯

ClearPlan is hiring consulting positions nationwide! ClearPlan was founded in 2013 and we have grown to more than 200 employees operating in over 30 states. ClearPlan provides Project Management Service Professionals to industries focused on Aerospace and Defense, Energy, Construction, and Healthcare/IT. We strive for excellence and have fun along the way which is why we are …/or Spectrum deployment. Assist clients and project teams in identifying issues and troubleshooting to enhance software performance. Develop and maintain project tools and templates to ensure consistent, efficient delivery and reporting. Collaborate with internal teams to continuously improve service delivery and client satisfaction. Demonstrate high emotional intelligence in client interactions, fostering trust, managing expectations, and navigating More ❯

To provide onsite support for the in-service management of Operational Technology (OT) and ensure cyber security compliance of Client's Computing Systems (PCS) and Technical Support Computing Systems (TSCS) at site. The role supports technical governance and cyber security policies, contributing to safe and secure station operations. Key Responsibilities: Service Delivery Management Establish governance and reporting … structures for contract delivery. Provide succession planning and demonstrate service sustainability. Implement continuous improvement processes. Engineering Services Support configuration control and maintenance of OT/PCS systems. Administer malware checks, backups, and digital forensic investigations. Maintain asset inventories, risk registers, and network diagrams. Participate in cyber incident response and awareness training. Ensure compliance with clients standards (CTS, TGN, INF … portable computing device assessments. Handle and appropriately protect sensitive or restricted information. Support the management of CBSIS documentation, including security risk assessments and operating procedures OT/PCS In-Service Management Assist with configuration management and software library upkeep. Work with system engineers to understand and implement security requirements. Maintain awareness of current cybersecurity threats and vulnerabilities facing the More ❯

To provide onsite support for the in-service management of Operational Technology (OT) and ensure cyber security compliance of Client's Computing Systems (PCS) and Technical Support Computing Systems (TSCS) at site. The role supports technical governance and cyber security policies, contributing to safe and secure station operations. Key Responsibilities: Service Delivery Management Establish governance and reporting … structures for contract delivery. Provide succession planning and demonstrate service sustainability. Implement continuous improvement processes. Engineering Services Support configuration control and maintenance of OT/PCS systems. Administer malware checks, backups, and digital forensic investigations. Maintain asset inventories, risk registers, and network diagrams. Participate in cyber incident response and awareness training. Ensure compliance with clients standards (CTS, TGN, INF … portable computing device assessments. Handle and appropriately protect sensitive or restricted information. Support the management of CBSIS documentation, including security risk assessments and operating procedures OT/PCS In-Service Management Assist with configuration management and software library upkeep. Work with system engineers to understand and implement security requirements. Maintain awareness of current cybersecurity threats and vulnerabilities facing the More ❯

ClearPlan was founded in 2013 and we have grown to more than 200 employees operating in over 30 states. ClearPlan provides Project Management Service Professionals to industries focused on Aerospace and Defense, Energy, Construction, and Healthcare/IT. We strive for excellence and have fun along the way which is why we are the Employer of Choice for our … related to CMiC deployment. Assist clients and project teams in identifying issues and troubleshooting to enhance software performance. Develop and maintain project tools and templates to ensure consistent, efficient delivery and reporting. Collaborate with internal teams to continuously improve service delivery and client satisfaction. Demonstrate high emotional intelligence in client interactions, fostering trust, managing expectations, and navigating More ❯

of solution details and requirements to the Scheduling Team and assigned Verification Consultant.Apply sound judgment and experience to promote process improvement initiatives, particularly in hybrid agile environments, to ensure service delivery within project constraints. Strong presales/technical consultancy skills including risk mitigation, stakeholder management, reporting, and time management. Demonstrable experience managing and successfully consulting external/client … facing delivery projects. The ability to hold technical conversations and absorb technical information. Experience in a similar role would be highly beneficial. Strong ability to communicate effectively with stakeholders at all levels including external. What we offer in return: Flexible Working: Balance your work and personal life with our flexible working options. Generous Holiday Allowance: Enjoy 25 days of … off and support for those undergoing fertility treatments. About NCC Group The NCC Group family has over 2,200 members located all around the world, providing a trusted advisory service to 15,000 customers. Born in the UK, we have now have offices in North America, Canada, Europe, Asia- Pacific and United Arab Emirates.We are passionate about helping our More ❯

week) Croma Fire & Security is part of the respected Croma Group, a UK-wide provider of industry-leading fire and security solutions. Known for our technical excellence and dependable service, we protect everything from homes and retail premises to schools, hospitals and national infrastructure. We combine the responsiveness of a local team with the backing of a trusted national … and challenges with excellent support, ongoing training and the chance to develop your career in a business that values expertise. Responsibilities include but not limited to: Carry out the service, repair and maintenance of fire alarm systems, emergency lighting, intruder alarms, CCTV and access control systems Diagnose faults and resolve technical issues quickly, safely and effectively Support reactive call … the system via tablet or laptop Support system upgrades and minor installation works where required Liaise with customers, site contacts and internal colleagues to ensure smooth communication and excellent service delivery Keep up to date with training and attend manufacturer courses as required Contribute to a strong health and safety culture by following risk assessments and safe working More ❯

technology and innovation team in Manchester, the main purpose of this role is to assist the Lawyers in adopting new, innovative tools and solutions to improve and enhance legal service delivery. Main Responsibilities: Building strong relationships with Lawyers across the firm. Creating and delivering engagement plans. Aligning initiatives with the strategic goals of the firm. Participating in meetings and More ❯

and connectivityAssist with reader integrations and system configurationsOffer guidance on security systems and alarm technologies (experience here is a big plus)Work with global teams to ensure first-class service delivery What You’ll Need Solid experience in a technical support or IT/networking roleStrong understanding of IP networking, connectivity, and related protocolsHands-on experience with LAN More ❯

practice queries when necessary Act as one of two main points of contact within the office for clients, keeping them informed of progress in relation to all aspects of service delivery and maintaining regular contact with them Review work completed by junior team members and resolving all issues Ability to multi-task and complete assignments within time constraints … and set deadlines Working and liaising with colleagues in other offices/departments as necessary to provide high quality client service Knowledgeable of the firm's services and able to cross-sell those services into the client base Profile ACCA/ACA qualified or equivalent with at least 5 years of post-qualification experience. Have proven experience of working More ❯

Your new company This organisation is a fast-growing Managed Service Provider based in Wigan, supporting a loyal and expanding base of schools across the Wigan and Merseyside areas.As part of a close-knit and ambitious IT team, you'll be joining a business that prides itself on going above and beyond-not just in technical support, but in … taking technical ownership by supporting the development and implementation of technical strategy, maintaining documentation and change control processes, and managing user access across systems. You will contribute to operational delivery by monitoring support calls, resolving ICT and AV issues, providing high-quality 1st and 2nd line support, and responding proactively and reactively to incidents. Working closely with the Director … Network Manager, and support engineers, you'll ensure efficient service delivery to end users in schools in Wigan & Merseyside. The role also requires technical leadership through a passion for emerging technologies, sound judgement in escalating issues, effective prioritisation of tasks, and a commitment to understanding the ICT needs of individual schools and innovations in teaching and learning. Please More ❯

so a strong focus on security and reliability is essential. This is a client-facing role that requires excellent troubleshooting skills, outstanding communication and a commitment to high-quality service delivery. What You’ll Be Doing Providing 2nd line remote and on-site support across multiple client environments Acting as an escalation point for 1st line engineers and seeing … of Windows Server, Active Directory and Group Policy Good networking fundamentals (VLANs, firewalls, VPNs, DNS, DHCP) Strong troubleshooting ability with a “see it through” mindset Excellent communication and customer-service skills Full UK driving licence and willingness to travel Desirable: Experience with RMM and PSA tools Hands-on experience with SentinelOne, Huntress or similar EDR/security platforms Experience More ❯

Fabric, ensuring data integrity and effective change management. Ensure data quality and governance throughout the data lifecycle. Collaborate with senior managers to assess AI solutions that enhance performance and service delivery. Direct data projects from procurement to implementation, meeting integration and business needs. Maintain business models for solar PV and battery portfolios, focusing on revenue forecasting and performance analysis. … Produce carbon and energy performance reports for ESG reporting. Lead a small data team, ensuring effective delivery and development. We are looking for someone who has... Experience designing and leading data architecture development and implementation. Proven experience in advanced data analysis, interpreting complex data from multiple sources. Strong background in business modelling and performance reporting for investment or sustainability … vehicle for work purposes. Benefits In return, we are offering the successful candidate... Starting salary of £56,782 per annum 27 days holiday (rising to 32 over 5 years' service) + bank holidays You will be expected to work 37 hours per week from Monday to Friday. Hybrid working: After your induction, your typical schedule will consist of two More ❯

technology and telecoms sector, recognised for its innovative solutions and commitment to excellence. Job Description As Chief Operating Officer, the responsibilities will include: Lead all operational functions including customer delivery, support, field operations, logistics, and network operations. Drive improvements in customer experience, SLA performance, and operational KPIs. Build scalable, standardised processes and implement 24/7 proactive support capabilities. … Develop and mentor operational leaders, fostering a high-performance, customer-first culture. Oversee large and complex project delivery, systems optimisation, and geographic expansion. Partner with Sales to ensure operational excellence supports growth and customer trust. Lead M&A integration. Align operations to ensure scalability and EBITDA growth. Ensure compliance with regulatory standards. The Successful Applicant The successful Chief Operating … Proven track record as COO or Operations Director in telecoms, network services, or MSP. Experience leading large operational teams (100+ staff). Deep understanding of network services and managed service delivery. Demonstrated success in scaling operations and leading transformation. A background delivering complex projects. Strong commercial acumen and data-driven decision-making. Skilled in process design, automation, and performance More ❯