2 of 2 Permanent Ticket Management Jobs in Lancashire

against contractual commitments such as SLAs and KPIs. This role will involve supporting 4-5 services in parallel. Key responsibilities Service Operations Implement and champion ITIL or Agile Service Management processes for incident, problem, and change management. Lead the resolution of major incidents and conduct root cause analyses. Use ticket management tools like ServiceNow or Jira to … documentation such as runbooks, disaster recovery plans, and security plans. Lead and mentor a multi-disciplinary team, managing competing priorities and fostering a culture of continuous improvement. Oversee knowledge management, team schedules, and the communication of IT policies. Support team members' growth by providing regular feedback and helping them create development plans to advance their careers. Contract Management … and the job opportunity. Even if you don't feel that you meet every single requirement, we still encourage you to apply. Deep knowledge of ITIL or Agile Service Management principles. Proven ability to lead major incident resolution and conduct thorough root cause analysis. Experience leading and mentoring a team, managing competing priorities, and supporting individual career development. Excellent More ❯

relevant courses. Key skills/responsibilities: • Proven experience up to 12 months working as a SOC Analyst• Experience in deep diving into security issues and analysis rather than just ticket management.• Experience with SIEM solutions (Azure Sentinel as #1 but Splunk etc also useful to have.• Scripting experience with – KQL/PowerShell Scripting• Threat Hunting/Analysis Investigation• Opportunity More ❯