5 of 5 Permanent Service Delivery Jobs in Leatherhead

team members. Accurately log all technical call enquiries in Hubspot. Respond to initial customer enquiries and prepare accurate, timely quotations. Follow up on quotations and address customer queries. Enter service orders into Sage upon receipt of purchase orders. Process Engineer service reports through to final invoicing. Resolve invoice or payment disputes in collaboration with credit control. Review and … review and update Work Instructions to maintain accuracy and relevance. Offer constructive and supportive feedback to improve processes and teamwork. Person Specification: Familiarity with on-site technical procedures and service delivery processes. Understanding of the full-service order workflow—from initial enquiry to final payment. Proficient in using Sage and SharePoint for service order processing and … operational challenges, delivering practical solutions. Willing and able to cover for colleagues during absences or holidays. Strong problem-solving skills. Confident in promoting products and services during calls or service visits. Excellent communication skills, both written and verbal. Refer a friend and earn £100! If you have a friend who is also searching for a new opportunity in the More ❯

team members. Accurately log all technical call enquiries in Hubspot. Respond to initial customer enquiries and prepare accurate, timely quotations. Follow up on quotations and address customer queries. Enter service orders into Sage upon receipt of purchase orders. Process Engineer service reports through to final invoicing. Resolve invoice or payment disputes in collaboration with credit control. Review and … review and update Work Instructions to maintain accuracy and relevance. Offer constructive and supportive feedback to improve processes and teamwork. Person Specification: Familiarity with on-site technical procedures and service delivery processes. Understanding of the full-service order workflow—from initial enquiry to final payment. Proficient in using Sage and SharePoint for service order processing and … operational challenges, delivering practical solutions. Willing and able to cover for colleagues during absences or holidays. Strong problem-solving skills. Confident in promoting products and services during calls or service visits. Excellent communication skills, both written and verbal. Refer a friend and earn £100! If you have a friend who is also searching for a new opportunity in the More ❯

teams to ensure smooth execution of services and timely resolution of issues. Key Responsibilities and Core Objectives: Act as the day-to-day contact for assigned accounts Co-ordinate service delivery and management with internal teams to meet expectations Monitor account performance and escalate issues as needed Work with internal teams to prepare proposals, presentations, and reports Maintain … account management. Account Retention: Strengthen client relationships with consistent value, support, and engagement. Revenue Growth: Identify upsell and cross-sell opportunities to expand account value. Operational & Expectation Management: Track delivery progress, align outcomes with customer needs, and proactively manage expectations. Customer Insight: Stay updated on client goals to drive proactive account development. Issue Resolution: Address and resolve problems quickly … to maintain trust. Reporting: Share regular updates on account activity, client feedback, and service performance. Relationship Building: Foster trust and long-term client partnerships. Communication: Convey value clearly through professional written and verbal skills. Attention to Detail: Ensure accuracy across tasks, documentation, and follow-up. Problem-Solving: Anticipate and resolve challenges proactively. Collaboration: Work effectively with commercial and delivery More ❯

We’re looking for an Account Manager to join the team, reporting to the Head of Sales. You’ll be the primary contact for assigned customers, ensuring satisfaction, smooth service delivery, and long-term success. This role combines relationship management, operational oversight, and growth opportunities. Job Duties: Build and maintain strong client relationships Act as day-to-day … contact for key accounts Coordinate with internal teams to deliver outstanding service Spot opportunities to grow accounts through upsell/cross-sell Manage customer expectations and resolve issues effectively Provide regular reporting and insights Required Experience Proven account/relationship management skills Strong communication & problem-solving ability Organised, detail-oriented, and proactive Collaborative approach across teams Knowledge of cloud More ❯

employees who have developed existing and new skills to move into senior positions, leaving space for new team members to begin their journey. PURPOSE OF JOB: As a Technical Service Desk Engineer, you will provide high-quality support and be a point of escalation for the Bytes Software Services functions and its staff. You will deliver essential business support … environment, while improving users' IT experience and Bytes Software Services Systems. Additionally, you will support and coach newer team members, contributing to the overall success of the team and service delivery. KEY RESPONSIBILITIES: Be a friendly and supportive point of contact for all Bytes colleagues seeking support. Support users through logging Service Requests via the Customer Portal or … navigating 'self-help' information via SharePoint sites. Log and triage all incident tickets, capturing detailed information to support investigations. Use the online service desk to handle support calls. Document processes and reference guides. Support wider IT teams in the delivery of projects where applicable. Use SCCM, Azure, Cloud Services, VMWare, NetApp, and SQL applications. Provide a professional and More ❯