2 of 2 Permanent Active Directory Federation Services Jobs in Leeds

queries via remote tools or on-site visits Take full ownership of incidents and service requests, ensuring resolution within defined SLAs Manage an active ticket queue, documenting troubleshooting steps, updates, and current statuses Maintain accurate client documentation through established change processes Create and update internal knowledge base articles … troubleshooting and configuration Solid understanding of Windows Server 2012/2016/2019, Active Directory, DNS, DHCP, DFS, Hyper-V, ADFS, and FAP Knowledge of PC setup, TCP/IP networking and system configuration Experience with cloud platforms such as Office 365, Google Workspace ...

line technical support with professionalism and pace Troubleshooting hardware, software and networking issues (Windows, macOS, AD, Exchange, VoIP etc.) Proactively managing Microsoft Exchange, Active Directory, cloud storage, DR, VoIP and more Managing tickets and resolving issues within SLAs Maintaining accurate client and system documentation Recommending improvements … networking Proficiency in Windows Server 2012/2016/2019 and technologies like: Active Directory, Hyper-V, DNS, DHCP, DFS, ADFS, FAP Experience with Office 365 and Azure- Google Workspace and AWS a bonus Microsoft 365 Fundamentals certified (or similar) preferred Why Join? Supportive, close-knit ...