6 of 6 DemandTrendPermanent Case Management Jobs in Leeds

approval for Functional Specification Documents Document current ("as-is") processes, capturing all relevant activities, decision points, and outcomes Design improved ("to-be") processes with measurable enhancements, aligned with Pega case management best practices Ensure all solution components are fully documented, including relevant diagrams and technical details Guarantee that all deliverables pass quality assurance gates prior to deployment Design … in mind, applicable across multiple use cases About You Requirements Minimum of 5 years' experience as a Pega Business Architect, delivering solutions in enterprise environments Deep understanding of Pega case management, DCO (Direct Capture of Objectives), and BPM principles Strong background in process modelling, stakeholder engagement, and requirements gathering Familiarity with WCAG accessibility standards and inclusive design principles More ❯

an experienced, customer-focused Service Manager responsible for driving outstanding service and support within our ITSM Function. The successful candidate will be responsible for overseeing incident, problem, and change management aligned with ITIL best practices, driving continual service improvement and ensuring performance against SLAs. The role involves working closely with delivery teams and key stakeholders in understanding customer needs … will be passionate about your work, technically adept, open with those you work with, and keen to do your best to support your colleagues and teams. Your previous service management experience will ensure you are confident with case supervision, building and enhancing case management capability, whilst providing excellent customer service. We want our service managers to … leading a successful service team. Key Responsibilities Service Delivery Performance - Monitor SLAs, resolution times, and feedback cycles in alignment with ITSM principles to ensure consistent service quality. Incident & Change Management - Direct incident, problem, and change management activities in accordance with ITIL standards, ensuring rapid issue resolution, root-cause analysis, and long-term service stability. Technical Collaboration - Liaise closely More ❯

based in in Leeds is looking to recruit an IT Director. Taking ownership of a growing team, the IT Director will oversee the overall strategic direction, planning, implementation and management of IT systems and infrastructure required to support legal operations. This will incorporate networks, server and cloud environments along with legal technology platforms and applications including case management, document management and time recording systems. Aligning technology with business need, the IT Director will drive forward technical/digital transformation within a highly regulated environment. As IT Director you will possess a strong technical/infrastructure background within a Microsoft/Cloud environment. You will be able to demonstrate exceptional customer facing skills and be able to More ❯

acumen. As a key member of my senior team, you will lead a programme of digital and technology refreshment, including developing and implementing a new legal practice and matter management system. You will also collaborate across functions to ensure GLD aligns with the Shared Services for Government strategy, by replacing and transforming back-office IT systems that are reaching … services, including the vision and strategy for technology and leading a team of professionals. This role offers an exceptional opportunity to lead the delivery of GLD's replacement legal case management system, currently in its Alpha stage, with the first phase to mitigate risks associated with replacing legacy systems seamlessly. This is an exclusive opportunity to lead the … Information Officer roles. Key Responsibilities Leading the Digital and Data function to realize GLD's strategic objectives through effective use of digital technologies. Delivering digital systems, including Legal Practice Management and enterprise development systems. Maintaining industry ISO certifications and cyber security accreditations, reporting to Departmental Boards on security standards. Managing a team of 6 Digital, Data, and Technology experts More ❯

our property lawyers in delivering the highest quality and efficiency in title checking . We run a completely digital and paperless conveyancing process, using a state of the art case management system. Online portals allow clients & agents to load documents and receive updates with the click of a button. We even integrate with Alexa! To top it off … capability, and we create a bespoke career journey and plan so that learning and progression is built in. As a Lawyer at Simply, you'll be more than a case handler. You'll be a trusted advisor and confidant. You're someone who strives to give clients the best possible experience whilst navigating the complex landscape of residential conveyancing. More ❯

Case Management Developer Up to £45,000 + excellent benefits 99% Hybrid - Work from anywhere in the UK Manchester-based Legal Technology Team Permanent & 36-Month FTC Options Available This is a fantastic opportunity to join one of the UK's most trusted and community-driven legal services teams click apply for full job details More ❯