2 of 2 Permanent Case Management Jobs in Leeds

Remote Asset Management Ltd (R.A.M.), a private equity-backed technology company, delivers innovative fleet management and field service solutions that help organisations optimise their operations. With over 2 million monthly platform logins and a rapidly expanding customer base across the UK and North America, we're at an exciting stage in our growth journey. Further strengthening our position … in the market, RAM was acquired by Kerridge Commercial Systems (Klipboard) in 2025, aiming to enhance field service management product suites and provide more comprehensive solutions to clients. With a commitment to innovation and customer satisfaction, RAM continues to support businesses in optimising their fleet operations and achieving significant cost savings As a skilled customer service/complaints handler … hours Work to resolve refund queries Work with the winbacks team where required to understand customer accounts and requirements. Maintain accurate and thorough complaint records to support effective case management and reporting Assess customers’ individual needs and circumstances to provide tailored resolutions Liaise with internal and external parties to gather relevant information for complaint investigations Provide professional, empathetic More ❯

complex data into clear insight. Experience building reporting suites or dashboards (Excel, Power BI, Sage, etc.). Confident communicator who can engage with senior stakeholders. Familiarity with CRM or case management systems. Understanding of financial reporting and operational performance metrics. If this sounds like the kind of challenge that gets you fired up - and you're not looking More ❯