Leeds, Yorkshire, United Kingdom Hybrid / WFH Options
Bupa
an Application IT Service Owner, for a predominantly SaaS environment. We are looking for experienced IT professionals with a strong background in Application Service Management, Service Optimisation, Resilience and ContinuousImprovement practises to join our growing Technology team. How you'll help us make health happen: Gather feedback on service performance and establish improvement plans. … of technology products with Enterprise Policy. Lead incident response, communicate with stakeholders, and conduct root cause analysis. Identify and implement service automation options. Conduct regular business continuity tests. Drive continuousimprovement at product and service levels. Ensure thorough testing and quality standards for product changes and updates. Manage release processes and develop roll-back plans. Maintain service … change management and maintaining a change log. Familiarity with monitoring tools, security protocols, and incident response. Strong communication skills and ability to work with cross-functional teams. Knowledge of continuousimprovement methods. Results-oriented with a focus on adding value. Clear decision-making approach and tenacious problem-solving. Proficient in risk and vendor management. Our benefits are More ❯
Leeds, Yorkshire, United Kingdom Hybrid / WFH Options
Hippo Digital Limited
lifecycle and overseeing compliance and quality assurance of other team members' bids. Team performance: Providing coaching and mentoring to support team members and wider stakeholders, fostering a culture of continuousimprovement and high-quality results. Innovation and continuousimprovement: Leading bid capability projects to improve bid services and offerings. Reporting, bid analysis and insights … Tracking bid outcomes, analysing success rates, supporting administration processes and providing insights and recommendations for improvement to senior management. Skills and experience that you need Professional Experience Required: Significant experience in bid management within a digital or data consultancy services business (100+ people/£25m+ turnover) Significant experience as a bid manager and in the bid production process … a digital services partner who is genuinely invested in helping our clients thrive as modern organisations. Our delivery methodology is truly agile, from concept to reality, supporting innovation and continuousimprovement to achieve your desired outcomes. We firmly believe that technology should serve humanity, not the other way around. We take a human-centred approach to everything More ❯
in days) to receive an alert: IT Service Reporting Manager Department: IT Location: GB INTRODUCTION JOB PURPOSE The SIAM Reporting Manager is responsible for the strategic design, delivery, and continuousimprovement of reporting capabilities across the Service Integration and Management (SIAM) function. This role ensures that service performance data is accurate, comprehensive across internal teams and third … insights and assurance reporting, the role supports data-driven decision-making, transparency, and accountability. Through high-quality reporting, the SIAM Reporting Manager enables the identification of performance gaps, drives continuousimprovement, and reinforces compliance with agreed service standards and policies. RESPONSIBILITIES Lead the development, execution, and continuousimprovement of the SIAM reporting framework, ensuring … to ensure consistency, comparability, and alignment with ITIL and SIAM principles. Drive the enhancement of dashboards and visualisations to improve usability, relevance, and stakeholder engagement, incorporating feedback and promoting continuous improvement. Promote adoption of self-service reporting tools (e.g. Helix dashboards), providing training and guidance to enable teams to independently access and interpret data while maintaining data quality and More ❯
receive an alert: IT Service Manager, EMEIA Department: IT Location: GB INTRODUCTION JOB PURPOSE The Regional IT Service Manager (EM EIA) is responsible for supporting the delivery, performance, and continuousimprovement of IT services across the region. They ensure adherence to global service management processes, lead regional service reporting, and drive actionable insights to improve service stability … experience. Acting as the primary contact for service management in the region, they work closely with central teams, vendors, and stakeholders to manage service risks, support issue resolution, drive continuous service improvement plans, and embed service excellence into regional IT operations. RESPONSIBILITIES Partners with the Regional Leadership Team to develop and drive the regional IT strategy, ensuring … deployment phases. Leads the creation and communication of regional service performance reports, including availability, incident response, and service volumes. Uses insights from service data to identify trends and drive Continuous Service Improvement (CSI) initiatives within the region. Coordinates regular governance activities with internal IT teams, vendors, and partners. Maintains strong relationships through structured communication and performance monitoring More ❯
Product Owners and cross-functional teams to understand, measure, and orchestrate customer journeys. Ensuring the customer remains at the heart of all experiences, both internal and external. Journey Mapping & Continuous Evaluation: Lead the creation and maintenance of customer journey and process maps (e.g. Visio), continuously evaluating their effectiveness and driving improvements based on customer and business needs. Data-driven … to enhance journey effectiveness. Team Development & Support : Coach and support, lead team performance, and act as a point of escalation-fostering growth and alignment with business objectives. Champion of ContinuousImprovement : Model a continuousimprovement attitude, bringing external insights and leadership aligned with the organisation's core values to elevate journey standards. Why Lloyds More ❯
end-to-end delivery of business projects aligned to company strategy, ensuring outcomes are delivered on time, within budget, and to quality standards. Drive benefits realisation and contribute to continuousimprovement within the project delivery framework. Key Responsibilities: Project Delivery: Manage multiple projects, ensuring alignment with business objectives and stakeholder expectations. Financial Management: Control project budgets and … Risk & Compliance: Identify and manage risks, ensuring adherence to governance, regulatory, and internal standards. Stakeholder Management: Build strong relationships across the business and champion best practices in change delivery. ContinuousImprovement: Support operational efficiencies and project management capability growth. Key Skills & Experience: Degree or equivalent qualification. PRINCE2/APM or similar certification. Proven track record of full More ❯
Building and maintaining effective supplier relationships and performance frameworks Collaborating with internal stakeholders across multiple UK sites to ensure procurement supports operational needs Delivering measurable cost savings and driving continuousimprovement Ensuring compliance with internal policies and relevant regulations Ideal Candidate Profile: We are looking for a commercially driven procurement professional with strong stakeholder management skills and … in a manufacturing, industrial, or multi-site environment Strong negotiation, analytical, and supplier management skills Excellent communication skills and a collaborative approach A focus on value delivery, compliance, and continuousimprovement Knowledge of sustainability or ESG-related procurement practices is desirable What’s in it for you? Competitive salary of £50,000 – £60,000 Permanent role with More ❯
high levels of reliability across all our products. You will be responsible for leading a team of up to 15 SREs. You'll enable a culture of learning and continuousimprovement of the implementation of Site Reliability Engineering. You'll be aligned to Public Cloud Lab/s and will work with the relevant Product Owners and … and experience of leading and working as part of an agile team Software development or Engineering background essential, along with knowledge of modern software development principles and toolsetsincluding DevOps, Continuous Integration, and Continuous Delivery Negotiating skills to influence technical and leadership decisions to achieve the right consumer outcomes and operational needs Be industry aware and understand the importance More ❯
Capabilities: • Committed to high standards of performance and stakeholder satisfaction • Works under pressure and manage conflicting priorities • Flexible and innovative approach to work and problem solving • Drives to achieve continuousimprovement • Embraces change • Demonstrates a positive and proactive approach • Shows enthusiasm and strong commitment to work • Ensures effective communication and has the ability to engage others More ❯
Leeds, Yorkshire, United Kingdom Hybrid / WFH Options
Assured Data Protection Limited
technical teams-Services Delivery, Internal IT, and Channel-to foster seamless execution and delivery of services. Share best practices and mentor emerging technical talent within the across involved stakeholders ContinuousImprovement: Identify opportunities for process improvements and drive innovation in existing services. Stay current with industry trends, technology advancements, and best practices to ensure solutions remain leading More ❯
ensuring any movement to time, cost, scope and benefits are documented, reviewed and signed off via the relevant approval forums Work with the PMO team and wider stakeholders on ContinuousImprovement activities. Identify, develop and implement improvements ensuring our processes remain optimised and in line with industry best practice Reporting & Analysis Create portfolio level reports to provide More ❯
Leeds, Yorkshire, United Kingdom Hybrid / WFH Options
Low Carbon Contracts Company
strategy for internal AI/ML initiatives, ensuring alignment with business priorities and LCCC's digital strategy. Drive delivery across cross-functional technical teams to support incremental launches and continuous improvement. Lead discovery and validation of opportunities in collaboration with users and subject matter experts, quantifying expected impact. Manage stakeholder engagement and communication across the full solution lifecycle. Facilitate More ❯
business growth, optimize operational efficiencies, and support data-driven decision-making processes. • Performance Monitoring: Monitor and evaluate key performance indicators (KPIs) to assess business performance, identify areas for improvement, and provide recommendations for business strategy refinement. • Data Quality Assurance: Ensure data accuracy, integrity, and consistency by implementing data quality checks and collaborating with relevant stakeholders to resolve any … deliver impactful insights. • Industry Research: Stay up-to-date with the latest trends, methodologies, and technologies in the field of business intelligence, data analytics, and data visualization to drive continuousimprovement and innovation. What You'll Bring • Education: Bachelor's degree in Business Analytics, Computer Science, Data Science, Statistics, or a related field (Desired). • Experience: Minimum More ❯
We are seeking a Lead Data Engineer capable of leading client delivery, ensuring the highest standards. This will include working with architects, creating automated tests, instilling a culture of continuousimprovement and setting standards for the team. You will be responsible for building a greenfield modern data platform using cutting-edge technologies, architecting big data solutions and … and AI). Database experience with SQL and No-SQL - Aurora, MS SQL Server, MySQL is expected, as well as significant Agile and Scrum exposure along with SOLID principles. Continuous Integration tools, Infrastructure as code and strong Cloud Platform knowledge, ideally with AWS is also key. We are keen to hear from talented Lead Data Engineer candidates from all More ❯
operations, such as AWS Lambda, CloudFormation, and Step Functions. Experience with DevOps practices, CI/CD pipelines, and infrastructure-as-code. Strong problem-solving skills with a focus on continuousimprovement and automation. Good understanding of ServiceNow out of the box architecture. Good understanding of other platforms such as; GitHub, Jira, Confluence Proven experience in developing & implementing More ❯
communication and leadership abilities, with a knack for mentoring team members. Essential Skills: Agile experience: prior experience and strong working knowledge in Agile methodologies and using processes to drive continuousimprovement Understanding of CI/CD processes and tools. Ability to identify problems and develop problem statements, research on new technologies and propose proof of concepts with More ❯
or equivalent source control systems Hands-on experience with AWS or other cloud platforms Familiarity with ITSM tooling (e.g. ServiceNow, Jira Service Management) Proactive mindset with a drive for continuousimprovement Excellent problem-solving and troubleshooting abilities Strong understanding of IT systems and keen technical interest Nice-to-haves While not essential, the following would be beneficial More ❯
or equivalent source control systems Hands-on experience with AWS or other cloud platforms Familiarity with ITSM tooling (e.g. ServiceNow, Jira Service Management) Proactive mindset with a drive for continuousimprovement Excellent problem-solving and troubleshooting abilities Strong understanding of IT systems and keen technical interest Nice-to-haves While not essential, the following would be beneficial More ❯
or equivalent source control systems Hands-on experience with AWS or other cloud platforms Familiarity with ITSM tooling (e.g. ServiceNow, Jira Service Management) Proactive mindset with a drive for continuousimprovement Excellent problem-solving and troubleshooting abilities Strong understanding of IT systems and keen technical interest Nice-to-haves While not essential, the following would be beneficial More ❯
engagement Partner with operational teams to identify performance challenges and turn them into clear, actionable insights Conduct deep-dive investigations, trend analysis, and root cause identification to drive improvement plans Develop, maintain, and optimise dashboards, tools, and reports to … meet evolving business needs Lead the automation of manual, spreadsheet-based reports into scalable, efficient solutions Implement modern data visualisation approaches, using advanced Power BI and DAX capabilities Support continuousimprovement initiatives using accurate data and robust measurement tools Collaborate with cross-functional teams to ensure improvement plans are delivered and sustained Still Interested? Great More ❯
the engineering team responsible for end-to-end infrastructure and technology transformation, including legacy decommissioning and GCP-based data infrastructure. Provide technical direction and mentorship, fostering collaboration, innovation, and continuous improvement. Design scalable, high-performance cloud infrastructure on GCP, ensuring availability, resilience, security, and compliance. Implement Infrastructure-as-Code (IaC) using tools like Terraform or Google Cloud Deployment Manager. … to translate business needs into technical solutions aligned with cloud strategy. Communicate progress and risks to senior leadership. Stay current on GCP services and data infrastructure trends to drive continuousimprovement and innovation. What you'll need Extensive experience leading engineering teams in cloud-based data platforms, preferably with GCP expertise. Deep knowledge of cloud architecture, data More ❯
the engineering team responsible for end-to-end infrastructure and technology transformation, including legacy decommissioning and GCP-based data infrastructure. Provide technical direction and mentorship, fostering collaboration, innovation, and continuous improvement. Design scalable, high-performance cloud infrastructure on GCP, ensuring availability, resilience, security, and compliance. Implement Infrastructure-as-Code (IaC) using tools like Terraform or Google Cloud Deployment Manager. … to translate business needs into technical solutions aligned with cloud strategy. Communicate progress and risks to senior leadership. Stay current on GCP services and data infrastructure trends to drive continuousimprovement and innovation. What you'll need Extensive experience leading engineering teams in cloud-based data platforms, preferably with GCP expertise. Deep knowledge of cloud architecture, data More ❯
work cross-functionally to turn strategy into powerful, real-world solutions. You'll champion engineering excellence—mentoring others, embedding best practices, and driving innovation through clean code, collaboration, and continuous improvement. What You'll Bring You're an experienced technical leader with deep Python expertise and a track record of building scalable, high-performance systems in fast-moving, product More ❯
Leeds, West Yorkshire, England, United Kingdom Hybrid / WFH Options
Page Group
and mobile applications. Collaborate with cross-functional teams to understand requirements and deliver impactful software solutions. Ensure adherence to best practices in coding, testing, and software development processes. Drive continuousimprovement within the development team, including code quality, efficiency, and performance. Take ownership of project timelines and deliverables, ensuring projects are delivered on time and to specification. More ❯
service restarts, and essential monthly maintenance tasks. Maintaining and updating our internal Knowledge Base with repeat procedures and known fixes. Contributing to weekly feedback loops, identifying recurring issues and continuousimprovement opportunities. Acting as the single point of IT support out-of-hours, including handling user access requests and high-priority incidents. Collaborating with Duty Managers to More ❯