Leeds, Yorkshire, United Kingdom Hybrid / WFH Options
GoCardless
businesses , from start-ups to household names, use GoCardless to collect and send payments through direct debit, real-time payments and open banking. GoCardless processes US$130bn+ of payments annually, across 30+ countries ; helping customers collect and send both recurring and one-off payments , without the chasing, stress or expensive fees. We use AI-powered solutions to improve payment … excited by this role, we encourage you to apply! Merchant Operations at GoCardless This role will sit in the Merchant Operations Group. We're responsible for a large number of GoCardless' highest-throughput processes and systems, such as KYC and onboarding, customer support, payment operations, billing and more. We need to ensure these run efficiently so that GoCardless can … to our customers - both external and internal, wherever their location, and we strive for ambitious service and satisfaction levels. The role This role will lead a small operational team of credit risk underwriters, safeguarding our financial health by ensuring robust credit evaluation and proactive risk management. This role will suit someone who is hands-on, comfortable with a high More ❯
Leeds, Yorkshire, United Kingdom Hybrid / WFH Options
GoCardless
businesses , from start-ups to household names, use GoCardless to collect and send payments through direct debit, real-time payments and open banking. GoCardless processes US$130bn+ of payments annually, across 30+ countries ; helping customers collect and send both recurring and one-off payments , without the chasing, stress or expensive fees. We use AI-powered solutions to improve payment … excited by this role, we encourage you to apply! Merchant Operations at GoCardless This role will sit in the Merchant Operations Group. We're responsible for a large number of GoCardless' highest-throughput processes and systems, such as KYC and onboarding, customer support, payment operations, billing and more. We need to ensure these run efficiently so that GoCardless can … to our customers - both external and internal, wherever their location, and we strive for ambitious service and satisfaction levels. The role This role will lead a small operational team of credit risk underwriters, safeguarding our financial health by ensuring robust credit evaluation and proactive risk management. This role will suit someone who is hands-on, comfortable with a high More ❯
we are currently seeking an experienced Delivery Manager with a proven track record in delivering cutting-edge solutions. The successful candidate will be responsible for driving high-quality delivery of complex technical solutions for our customers. Working closely with cross-functional teams ensuring successful project outcomes through effective planning, risk management and a commitment to delivery excellence. This role … and within budget. Why Alscient? We are experts in digital transformation and are proud to be Summit level Salesforce Partners and Advanced tier AWS Partners with over 15 years of proven experience developing solutions, supporting services and driving customer success. Our certified consultants and developers build futureproof, innovative cloud solutions and provide managed services in sectors like health, transport … work, technically adept, open with those you work with, and keen to do your best to support your colleagues and teams. Your diverse delivery experience across a broad range of project types and technologies will ensure you are equipped to shape the success of transformative projects across a wide range of sectors, working alongside Alscient’s talented More ❯
performance against SLAs. The role involves working closely with delivery teams and key stakeholders in understanding customer needs to provide outstanding service, build lasting relationships and ensuring the delivery of value from our tailored solutions. This is an exciting and hands-on opportunity to make a real difference by putting customer success and service quality at the centre of … everything we do. Why Alscient? We are experts in digital transformation and are proud to be Summit level Salesforce Partners and Advanced tier AWS Partners with over 15 years of proven experience developing solutions, supporting services and driving customer success. Our certified consultants and developers build futureproof, innovative cloud solutions and provide managed services in sectors like health, transport … service. We want our service managers to be excited about modern technologies and get hands-on with cases, driving innovation and improvements, as well as having a track record of leading a successful service team. Key Responsibilities Service Delivery Performance - Monitor SLAs, resolution times, and feedback cycles in alignment with ITSM principles to ensure consistent service quality. Incident & Change More ❯
