1 to 25 of 50 Permanent ITIL Jobs in Leeds

consistent and effective support performance Keep up-to-date with the latest security news, principles, techniques, threat intelligence and protocols Operate in an ITIL V3 focused service delivery framework Stakeholder Management within the whole business including IT and external stakeholders Work to defined Service Level Agreements ...

protocols. In particular, staying up-to-date with new security vulnerabilities and acting upon them out of hours if necessary. Operate in an ITIL V3 & ISO27001 focused service delivery framework Stakeholder Management Work to defined Service Level Agreements and Key Performance Indicators AREAS OF KNOWLEDGE AND EXPERTISE You will have ...

e.g. anti-virus, Phishing, IP Spoofing) Experience using ConnectWise, or another ITSM tool, e.g. ServiceNow, Remedy, or Autotask. Operational understanding and experience working in ITIL aligned environment(s), including understanding of SLA’s incident Management. Service Request Fulfilment and Change Management. Ability to demonstrate excellent troubleshooting skills. Ability to demonstrate ...

different layers of the technology stack. Experience diagnosing incidents and resolving issues that affect service availability. An understanding of IT service management principles and ITIL terminology. Familiarity with containers and microservices architectures, including Docker. Experience extending, improving, or contributing to open-source software. Familiarity with automated testing frameworks such ...

using supporting tools such as Jira. Database technologies: Familiarity with database and data platforms such as Elasticsearch and MongoDB. Service management: An understanding of ITIL terminology and operational service management principles. Problem-solving: Strong analytical skills, with the ability to investigate root causes and implement sustainable technical improvements. Desirable Skills ...

compliance requirements. Degree in Computer Science, Software Engineering, IT or a related field, or equivalent practical experience. Relevant Azure, AWS, TOGAF, Agile, SAFe, or ITIL certification is desirable. Although we operate 24 hours a day, 365 days a year, its important to us that we support flexible working patterns ...

Office 365 Virtualisation TCP/IP Networking Experience using cloud services. Experience with Jira Experience with Azure DevOps. GCSE or higher in IT. ITIL Foundation or higher. Any IT industry qualification, e.g. MCSA/CCNA. Further/Higher education qualifications. Put Customers First, Always We put customers first ...

Microsoft 365 and general business IT systems. Experience using an IT service management tool such as ConnectWise, ServiceNow, Remedy or Autotask. Operational understanding of ITIL-aligned service environments, including SLAs, incident management, service request fulfilment and change management. Ability to work collaboratively across teams and build effective relationships with senior ...

stakeholder management skills. Ability to work independently while collaborating with technical and business teams. Qualifications SC-900: Microsoft Security, Compliance, and Identity Fundamentals. ITIL Foundation certification for incident, request, and change management processes. SailPoint IdentityNow Fundamentals or equivalent SailPoint training. ServiceNow Certified System Administrator (desirable). Additional Information Netcompany Academy ...

working with third‐party suppliers and vendor escalations. Understanding of asset, configuration and change management processes. Knowledge of service management best practices within an ITIL‐aligned environment. #J-18808-Ljbffr ...

technologies, Cloud and Emerging technologies, and related risks In‐depth knowledge of compliance standards and governance frameworks including but not limited to Cobit, ITIL, NIST, ISO Professional information technology auditing designation (CISA) Efficient management and execution of the engagements Strong analytical, problem solving and negotiation skills and able to work ...

Docker. Experience troubleshooting complex application, infrastructure and production incidents. Understanding of CI/CD, automation, Agile delivery and tools such as Jira. Familiarity with ITIL principles and service management. Exposure to automated testing frameworks or improving open-source software. You do not need to have experience across every technology listed. ...

connector and maker governance controls Experience operating application lifecycle management and release controls across development, test, UAT and production environments using Azure DevOps Strong ITIL-aligned service management experience, including incident and problem management, service transition, continual improvement and performance reporting Major incident management, including coordination, communication, escalation and post ...

forensic investigations and reporting, engaging third-party specialists where appropriate. Maintain security documentation, processes and procedures to support a consistent service. Operate within an ITIL V3 and ISO 27001-focused service delivery framework, working to agreed SLAs and KPIs. What We're Looking For A proven track record of leading ...

connector and maker governance controls Experience operating application lifecycle management and release controls across development, test, UAT and production environments using Azure DevOps Strong ITIL-aligned service management experience, including incident and problem management, service transition, continual improvement and performance reporting We're building capability in this space ...

troubleshooting and automation skills Nice to have MongoDB or Elasticsearch Puppet, Chef or similar configuration management tools Selenium or automated testing frameworks Knowledge of ITIL practices Requirements You must be a Sole British National. Eligible to obtain UK Security Clearance. Able to work from the Leeds office on a hybrid ...

Java, Python, NodeJS, or C# Strong hands-on Azure experience Experience with infrastructure-as-code technologies such as Terraform Solid understanding of ITIL practices Experience supporting and operating production systems within an on-call environment, including incident triage, technical investigation, remediation and post-incident review. Experience implementing and deploying production ...

obtain the security clearance required for the role. Qualifications Experience testing database code or administrative scripts, including unit testing where appropriate. Understanding of ITIL fundamentals, particularly incident, problem and change management. Experience working with cloud platforms such as Microsoft Azure or AWS. Experience supporting wider IT infrastructure. Additional Information Netcompany ...

Agile and Waterfall approaches.* Background delivering projects within regulated industries such as financial services, healthcare, legal services, or other highly governed sectors.* Knowledge of ITIL 4 service management principles, particularly around service transition and operational handover.* Familiarity with industry standards and frameworks such ...

least 5 years of experience in managing large scale IT maintenance-related projects or in an existing service management function Significant experience with ITIL framework. ITIL v4 Foundation or higher would be beneficial. Project management experience. Prince2 or Agile Foundation would be beneficial. Experience in c-suite level stakeholder management … outcomes for your customers Provide detailed analysis based on Service Reporting to identify ticket patterns and any changes to service Oversee and execute core ITIL processes for your customers (Major Incident Management, Problem Management, Change Management) Maintain and lead IT service reviews with customers and internal stakeholders Continually review ...

service levels Strong communication and stakeholder management skills A calm, organised approach to resolving problems and improving processes Experience in a regulated environment and ITIL knowledge would be helpful. What's in it for you? Hybrid working 33 days annual leave, including bank holidays, increasing with service An additional ...

dedicated, core part of your previous role, not a secondary responsibility Strong working knowledge of CMDB, ITSM tools, licence audit and reconciliation processes, and ITIL-aligned service management Sound understanding of software licensing, supplier and contract management, and compliance obligations Excellent analytical skills with a methodical, evidence-based approach ...

Workato, MuleSoft, REST APIs, or webhooks. Background working within professional services or other regulated environments. Experience consolidating and modernising complex technology estates. Familiarity with ITIL or similar service management frameworks, including SLA and KPI reporting. Experience managing software licensing, renewals, and vendor relationships. Relevant certifications such as Microsoft, Azure, Workday … Atlassian, ITIL, or project management qualifications. Experience using scripting or low-code automation to improve operational efficiency. Previous experience supporting a rapidly growing organisation across multiple regions or time zones. What’s in it for you? Competitive salary + Bonus 25 days annual leave + buy 5 days Access ...

assess digital change for operational impact, supportability, security and downstream dependencies Qualifications required: Degree or equivalent in Computer Science, Information Technology or Software Engineering ITIL certified or Project Manager qualifications (Prince2, MSP, PMP or PMI) Agile certifications Due to the volume of applications received for positions, it will ...

enterprise asset management platform. Nice to Have Experience implementing or enhancing Hardware Asset Management tooling and processes. ServiceNow experience, particularly within Hardware Asset Management. ITIL Foundation certification. ServiceNow CSA or CIS-HAM certification. Experience working within a large retail, logistics or multi-site environment. ITAM certifications such as CHAMP, CSAM ...