18 of 18 Permanent ITIL Jobs in Leeds

leadership. Effective communication & interpersonal skills, with the ability to work collaboratively in a fast-paced environment, potentially across multiple customer environments. Preferred Skills ServiceNow Certified System Administrator (CSA). ITIL v4 qualified. Experience with Agile/Scrum methodologies & tools. ServiceNow Certified Implementation Specialist (CIS), or other relevant certifications. Experience in designing and implementing AI solutions to enhance service operations capabilities. More ❯

application support in a Windows-based environment. Experience with Intune/SCCM, Microsoft 365, Azure, and service management tools. Excellent troubleshooting skills and a proactive approach to problem-solving. ITIL Foundation qualification (minimum). Experience working with third-party suppliers and managing change effectively. Demonstratable experience with automation, monitoring, and application performance reporting. Some of our benefits include: Salary reflective More ❯

and communication skills are essential SC Clearance held or eligible for SC It would be beneficial if the candidate has at least one IT related Certification such as Prince2, ITIL, MS Foundation certifications, AWS certifications, etc. Understanding of common IT delivery frameworks and methodologies Additional Information Netcompany Academy Through our Netcompany Academy, we offer a diverse range of courses, seminars More ❯

VPNs, and mobile device support. Familiarity with ITSM tools (e.g. ServiceNow). Strong troubleshooting skills and the ability to build rapport with users quickly. A working knowledge of ITIL principles. Positive, can-do attitude with the ability to multitask and work well under pressure. Desirable (but not essential): Certifications such as CompTIA or CCNA. Experience with iManage or similar document More ❯

such as ServiceNow. Working knowledge of monitoring tools (e.g. AppDynamics, CloudWatch). Experience writing and executing SQL scripts. Confident using command line interfaces and understanding system behaviour. Awareness of ITIL processes and SLAs. Familiar with collaboration and documentation tools like Jira and Confluence. At Evri, we know we only grow if our people do too. That's why we're More ❯

digital skills across the organisation. What Were Looking For: Experience managing IT infrastructure, service providers, and cybersecurity. Strong leadership skills with experience in IT project management . Knowledge of ITIL, IT service management, and digital transformation. Excellent communication and stakeholder management abilities. A proactive, adaptable, and solutions-focused approach. A Strong Technical background working with 365 tools, Meraki and Copilot More ❯

minutes. Participate in internal and external audit Process training of new Change Management users Drive continuous improvements to the quality and efficiency of the change management process Required Qualifications ITIL awareness, certification will be an advantage 2Preferably 2+ years of working in an IT environment Experience of using JIRA Other Strong analytical capabilities, highly organised and excellent relationship management skills More ❯

Reimagine how technology supports service delivery. The Ideal Candidate: This role suits a strategic IT leader with experience in professional services, capable of operating at senior levels of the ITIL framework. You'll be confident, collaborative, and able to influence senior stakeholders, including those cautious about change. You'll bring: Proven experience in IT strategy, leadership, and transformation. Strong communication More ❯

complete duties as a first level analyst. The role requires the staff member has a good understanding of NHS processes and systems as well as a strong understanding of ITIL and how a Service Desk should run within an efficient operational model. The role is heavily customer service based so previous experience is necessary. The role may support the Service More ❯

of cloud security, governance, and performance monitoring Excellent leadership, strategic planning, and communication skills Familiarity with agile delivery, value streams, and large-scale transformation programmes Desirable: Azure certifications, TOGAF, ITIL What We Offer A unique opportunity to shape the future of our platform and services High-impact leadership role in a tech-forward organisation Drive platform modernisation, automation, and cloud More ❯

/BI tools. Demonstrable experience with implementing and supporting SaaS solutions, working with external suppliers to integrate with internal systems (i.e. SSO) IT consulting and/or support background (ITIL, working knowledge of SDLC and of IT infrastructure like server and database management) as well as in depth business processes experience. What you get in return In return, you'll More ❯

concepts of implementing and supporting SaaS solutions and of working with external suppliers to integrate with internal systems (i.e. SSO) Experience in a similar application support role (familiarity with ITIL, working knowledge of SDLC and familiarity with IT infrastructure like server and database management) Good understanding of business processes and how those get facilitated by software solutions What you will More ❯

focused Service Manager responsible for driving outstanding service and support within our ITSM Function. The successful candidate will be responsible for overseeing incident, problem, and change management aligned with ITIL best practices, driving continual service improvement and ensuring performance against SLAs. The role involves working closely with delivery teams and key stakeholders in understanding customer needs to provide outstanding service … SLAs, resolution times, and feedback cycles in alignment with ITSM principles to ensure consistent service quality. Incident & Change Management - Direct incident, problem, and change management activities in accordance with ITIL standards, ensuring rapid issue resolution, root-cause analysis, and long-term service stability. Technical Collaboration - Liaise closely with Salesforce and AWS specialists to coordinate upgrades, patch releases, and enhancements, ensuring … regular reviews, transparent reporting, and support for agreed technical roadmaps, all underpinned by sound ITSM practices . Service Role Model - Mentor and coach support team members, promoting ITSM and ITIL best practices across all service delivery areas to build a high-performing, process-aware team. You will have: Proven multiple customer account experience - at least three years of managing ITSM More ❯

Administering and reporting within ServiceNow (preferred) Certifications desirable AWS Cloud Practitioner, AZ-900, or relevant demonstrable experience Microsoft Azure, Intune and Office 365 knowledge and administration. Cloud monitoring toolsets ITIL Foundation (a strong understanding of ITIL framework and best practices. Additional Information Benefits include Hybrid working model with some flexible working 25days holiday Private Medical Health care via Vitality Pension More ❯

plans. Maintain service introduction processes and documentation. Support infrastructure tasks for product changes. Provide general application support, configurations, installations, and troubleshooting. Key Skills/Qualifications needed for this role: ITIL Practitioner certification (high desirable) Excellent problem-solving, judgment, high emotional intelligence, and interpersonal skills. Experience in cross-functional technical and business roles, especially in dynamic corporate environments. Ability to hold … plans. Maintain service introduction processes and documentation. Support infrastructure tasks for product changes. Provide general application support, configurations, installations, and troubleshooting. Key Skills/Qualifications needed for this role: ITIL Practitioner certification (high desirable) Excellent problem-solving, judgment, high emotional intelligence, and interpersonal skills. Experience in cross-functional technical and business roles, especially in dynamic corporate environments. Ability to hold More ❯

governance, and performance across internal teams and external service providers. Operating at the intersection of service design and enterprise architecture, the SIAM Architect ensures that all architectural decisions support ITIL-aligned service management, operational efficiency, and strategic transformation. RESPONSIBILITIES Define and maintain the high-level service and solution architecture for the SIAM function, ensuring alignment with enterprise architecture principles and … ITIL best practices. Provide architectural oversight for service management capabilities without engaging in low-level solution design or integration specification. Lead the design of technology and process architectures that support end-to-end service integration. Ensure that all designs promote standardisation, automation, and interoperability across the service ecosystem. Develop and maintain the business and process architectural principles for SIAM, ensuring … standards and principles. PERSONAL PROFILE Extensive experience in IT architecture, with a focus on service management, integration, and tooling within a SIAM or multi-supplier environment. Strong understanding of ITIL processes and their architectural implications. Proven ability to define and govern architectural standards across complex service ecosystems. Experience with ITSM platforms (e.g., ServiceNow, BMC Remedy) and integration frameworks. Familiarity with More ❯

across suppliers, resolver groups, and internal service management functions/processes. Establish and enforce standards for reporting formats, metrics, and data sources to ensure consistency, comparability, and alignment with ITIL and SIAM principles. Drive the enhancement of dashboards and visualisations to improve usability, relevance, and stakeholder engagement, incorporating feedback and promoting continuous improvement. Promote adoption of self-service reporting tools … strategic decision-making and assurance. PERSONAL PROFILE Proven experience in IT service management reporting, data analysis, or business intelligence within a multi-supplier or SIAM environment. Strong understanding of ITIL processes, service performance metrics, and service management principles. Hands-on experience with reporting and dashboard tools (e.g., Helix, Power BI, Tableau, ServiceNow Performance Analytics). Ability to define and implement More ❯

Netcompany is one of the fastest growing technology companies in the UK, recognised for disrupting the marketplace and helping to transform the IT sector. We deliver IT Transformation and Delivery services to some of the most well-known organisations in More ❯