Service Architect
- Hiring Organisation
- Mastek
- Location
- Leeds, England, United Kingdom
service model for critical data engineering pipelines, aligned to project requirements. Establish clear service constructs, including: Support coverage models (core hours, escalation) Incident, problem, and change processes Release and maintenance windows Ensure service definitions are fit for current pipeline complexity , not aspirational future platforms. 2. Service Readiness & Operational Assurance … deprioritised Contribute to operational continuity planning for high‐risk services. 4. Operational Playbooks & Knowledge Enablement Define standards and structure for: Operational playbooks Incident response procedures Escalation paths Ensure playbooks are: Pipeline-specific Actionable by support teams Validated with technical SMEs Support completion and validation of knowledge transfer activities ...