9 of 9 Permanent Knowledge Management Jobs in Leeds

satisfaction, and backlog health Take responsibility for major incidents, ensuring timely resolution, clear communication, and measurable follow-up actions Strengthen incident, problem, and change management processes Work closely with Product, Engineering, and Customer Success to resolve issues and prevent recurrence Drive improvements in knowledge management and self … risks, and opportunities for improvement including those involving AI Requirements Proven leadership experience across software or application support teams Strong understanding of IT service management principles Experience managing complex incidents and customer environments Confidence working with data, KPIs, and service reporting Excellent communication and stakeholder management skills ...

Knowledge Prompt Analyst Department: Business Services - Knowledge Management Employment Type: Permanent Location: Leeds Description We are looking for a Knowledge Prompt Analyst to join our Knowledge and Information Services team and play a key role in advancing the firm's strategic use of Artificial Intelligence. … Working closely with Knowledge Lawyers, Business Technology teams and colleagues across the business, you will help translate AI capability into practical, measurable outcomes. This is an exciting opportunity to sit at the intersection of legal expertise, technology and innovation, supporting colleagues to use approved AI tools confidently, responsibly ...

Department: Business Services - Knowledge Management Location: Leeds Description Help Shape the Future of AI in a Leading Law Firm We are looking for a Knowledge Prompt Analyst to join our Knowledge and Information Services team and play a key role in advancing the firm's strategic … Artificial Intelligence. Working closely with Knowledge Lawyers, Business Technology teams and colleagues across the business, you will help translate AI capability into practical, measurable outcomes. This is an exciting opportunity to sit at the intersection of legal expertise, technology and innovation, supporting colleagues to use approved AI tools confidently ...

minimising operational risk Provide evidence-based recommendations on rollout strategies, early-life support and service acceptance criteria Build strong relationships with delivery teams, service management, technical specialists and suppliers to enable effective collaboration Identify, manage and mitigate risks, issues and dependencies across service transitions Coordinate onboarding of services into … service transition activities ensuring new or changed services meet defined entry and exit criteria Embed ITIL-aligned service transition processes, including change, release and knowledge management Ensure service documentation (e.g. support models, runbooks, SLAs) is complete and approved prior to go-live Stakeholder Engagement Engage with a wide ...

week Initial contract until December 2026 - likely extension (3-year programme) We're supporting a major strategic banking initiative to build a greenfield Enterprise Knowledge Management platform, creating a foundational data layer that connects knowledge across the organisation and enables advanced AI, search and retrieval capabilities. … scalable ETL/ELT data pipelines across multiple enterprise sources. Build enterprise data solutions using GCP, BigQuery, Google Spanner, Neo4j and Vector Databases. Develop Knowledge Graphs and data models to connect enterprise entities and knowledge assets. Build and optimise search and indexing capabilities. Implement metadata, cataloguing, enrichment ...

services, taking solutions from pilot through to production. Create reusable architectures, frameworks, documentation and implementation guidance. Drive internal AI adoption to improve productivity, knowledge management and operational efficiency. Provide technical leadership across customer engagements, workshops, bids and pre‐sales activity. Work closely with Product, Engineering, Security, Data, Operations … engineering and operational teams. Taking technology propositions from concept through to commercial delivery and ongoing support. Relevant architecture, AI/data, security, governance, service management or delivery certifications would be advantageous, although equivalent experience will be considered. #J-18808-Ljbffr ...

Jobtailor is seeking a senior IT service management leader to head multi-disciplinary support teams, driving accountability, collaboration and continuous improvement across the organisation. You will own service performance including SLAs and KPIs, manage major incidents, and collaborate with Product, Engineering and Customer Success to prevent recurrence, while pushing … knowledge management and self-service initiatives. #J-18808-Ljbffr ...

Origin Legal is seeking an experienced Corporate & Commercial Solicitor to join its Knowledge & Innovation team in a strategic, non-fee-earning role. With a minimum of 5 years' PQE, you will focus on knowledge management, innovation, and the practical application of AI in the delivery of legal ...

Change is seeking a Data Engineer to join a greenfield enterprise knowledge management program. You’ll shape target-state architecture, build scalable ETL/ELT pipelines and develop knowledge graphs with GCP, BigQuery, Spanner and Neo4j. Hybrid working model (Manchester/Edinburgh/Leeds) with about ...