6 of 6 Permanent Problem Management Jobs in Leeds

and continuous improvement of Lloyds Banking Group's Public Cloud services across Microsoft Azure and Google Cloud Platform. The role ensures that robust incident management, problem management and risk governance practices are embedded, with a clear focus on minimising customer impact, reducing service risks, and driving proactive … Key Responsibilities Proactively manage the end-to-end availability and incident recovery strategy for Public Cloud products and services, ensuring efficient execution of incident, problem, and risk management processes. Drive proactive problem management by leveraging incident analytics, service monitoring, and trend identification to mitigate risks before … levels, including executive leadership, providing transparent updates on incident status, risk posture, and service health. What you'll need Proven leadership in incident and problem management across complex, multi-cloud environments. Strong understanding of SLIs, SLOs, and SLAs, with the ability to drive action through data insights and More ❯

oversee and drive excellence within our Tier 2 - Global Service Desk Team . As a key technical leader, you will ensure efficient incident resolution, problem management, and service request fulfillment while upholding ITIL best practices. This role is pivotal in bridging Tier 1 and Tier 3 support teams … SLAs. Act as the primary escalation point for complex technical issues before engaging Tier 3 support. Ensure effective incident response, root cause analysis, and problem resolution in alignment with ITIL principles. Work closely with Tier 1 and Tier 3 teams to establish clear escalation and de-escalation pathways. Implement … and maintain ITIL-based best practices in service requests, incident, problem, and change management. Continuously refine service management workflows to improve response times and service quality. Own and optimize the Knowledge Management system, ensuring updated documentation and SOPs. Drive automation and self-service improvements with the aim More ❯

as an Application Support Developer! You'll join a forward thinking, supportive and driven team, carrying out second line IT support activities including Incident, Problem & Knowledge Management processes. The L2 Development Support team are a key contributor to IT Service and are responsible for technical escalations within Evri. … with the smooth transition of new features and applications into Production and IT Service Contribute to the evolution of the products and services through Problem Management and Service Improvement activities Perform Knowledge Transfer and ‘shift left' into and out of the L2 team to continually improve our level More ❯

tools such as Grafana, ELK, Prometheus, or similar Experience configuring alerting systems and remediating issues using automation or scripts Strong understanding of incident and problem management processes in production environments Familiarity with cloud platforms (AWS, Azure) and CI/CD tooling Track record of coaching and mentoring engineers More ❯

tools such as Grafana, ELK, Prometheus, or similar Experience configuring alerting systems and remediating issues using automation or scripts Strong understanding of incident and problem management processes in production environments Familiarity with cloud platforms (AWS, Azure) and CI/CD tooling Track record of coaching and mentoring engineers More ❯

/Applications Analyst Key Responsibilities: • Providing applications support function for users across a range of business applications • Manage vendor relationship relating to product and problem management • Investigate and provide solutions to errors reported with existing systems Legal Application Support Analyst/Applications Analyst Attributes/Skills: • Proven expertise More ❯