2 of 2 Permanent Problem Management Jobs in Leeds

strengthen our 3rd-line capability across Business Intelligence and core Windows/SQL infrastructure. This role will identify workarounds, resolutions and investigation for problem root causes as well as serving as an escalation point for application support teams for any concerns on the platform more generally. The role involves … working closely with resolver teams, problem management, service, change and development teams - applying Windows expertise to resolve incidents, progress problem records, guide infrastructure needs, and build capability through a shift-left approach. What youll do Investigate and resolve complex BI and platform incidents, collaborating with service desk ...

data updates are efficiently tracked, progressed and communicated. They will play a vital role in maintaining service stability by supporting incident investigations, preparing management information (MI), ensuring accurate documentation, and coordinating with suppliers and internal teams. This role is an essential part of the live service function, helping maintain … logs, screenshots or evidence from relevant teams. Track progress, chase stakeholders and ensure timely closure of tickets. Analysis & Reporting Produce and maintain core Service Management MI, including: Weekly incident summaries SLA/OLA performance data Trend analysis Volumetrics and user behaviour observations Identify patterns or recurring issues and flag ...