21 of 21 DemandTrendPermanent Service Delivery Jobs in Leeds

Service Manager Alscient, Leeds, England, United Kingdom (Hybrid) Role To support our ongoing growth, we are currently seeking an experienced, customer-focused Service Manager responsible for driving outstanding service and support within our ITSM Function. The successful candidate will be responsible for overseeing incident, problem, and change management aligned with ITIL best practices, driving continual service improvement and ensuring performance against SLAs. The role involves working closely with delivery teams and key stakeholders in understanding customer needs to provide outstanding service, build lasting relationships and ensuring the delivery of value from our tailored solutions. This is an exciting and hands-on opportunity to make a real difference by putting customer success and … service quality at the centre of everything we do. Why Alscient? We are experts in digital transformation and are proud to be Summit level Salesforce Partners and Advanced tier AWS Partners with over 15 years of proven experience developing solutions, supporting services and driving customer success. Our certified consultants and developers build futureproof, innovative cloud solutions and provide managed More ❯

IT Service Manager - Luxury Cruise Liner (3-Month Rotational Overseas Work) TAX-FREE | Living Expenses Covered When Working Away Join a world-class luxury cruise liner as an IT Service Manager , overseeing IT service delivery, stakeholder engagement, and technical operations to ensure a seamless digital experience for guests and crew. This dynamic role involves a three … month rotational overseas assignment , where you will lead IT service management, drive operational excellence, and collaborate with key stakeholders to enhance IT performance onboard. Why Join? All living expenses covered while working overseas Opportunity to travel the world while advancing your IT leadership career Work in a prestigious, multicultural environment, delivering exceptional IT services aboard a luxury cruise liner … Key Responsibilities: Service Management & Delivery: Oversee IT service operations, ensuring high availability, performance, and seamless user experiences for guests and crew. Stakeholder Engagement: Act as the primary IT point of contact for senior leadership, department heads, and external vendors, ensuring alignment with business needs. IT Strategy & Continuous Improvement: Develop and implement IT service strategies to enhance More ❯

policy, legal, and digital functions. This is a unique opportunity to contribute to the long-term reform of a national regulatory body, working at the intersection of public policy, service delivery, and organisational transformation. Responsibilities Leading high-impact, cross-cutting projects with end-to-end responsibility, from strategic definition through to delivery and evaluation Establishing and maintaining … productive relationships with a wide range of stakeholders, including policy teams, legal experts, delivery partners, and residents' groups Driving consistency and excellence in business analysis practice, acting as a key point of reference for analysis standards and tools across the programme Leading and contributing to the department's business analysis community of practice, mentoring peers and shaping professional development … activities Identifying opportunities for operational and service improvement through analysis of processes, data flows, organisational design, and user needs Coordinating the elicitation, documentation, validation, and management of business and functional requirements, ensuring they align with overarching programme objectives Supporting testing and assurance phases by validating solutions against business needs, ensuring regulatory and operational integrity Collaborating closely with multidisciplinary teams More ❯

Netcompany is one of the fastest growing technology companies in the UK, recognised for disrupting the marketplace and helping to transform the IT sector. We deliver IT Transformation and Delivery services to some of the most well-known organisations in the UK and can count 18% of the FTSE 100 as clients, delivering services across several different sectors. Netcompany … to grow with us and carve out a challenging, successful and rewarding career Job Description: Netcompany is seeking a detail-oriented Asset and Logistics Operator to join our Intelligent Service Desk team in Leeds. In this full-time, office-based role, youll support end-user hardware operations, ensuring efficient asset management and logistics. Your responsibilities will include maintaining accurate … great opportunity to work in a company at the forefront of tech and operations with a potential to develop into other roles within the organisation. Youll contribute directly to service efficiency and client satisfaction while collaborating with a dynamic on-site team. Key Responsibilities: Maintain an organised stock inventory of laptops, peripherals, and other hardware in line with demand More ❯

Title: Business Development Manager Location: Leeds, West Yorkshire Salary: £40,000-£45,000 OTE £90,000+ (Uncapped) + Training Budget, Private Healthcare, Pool Cars, 30 Days Holiday (rising with service), Hybrid Working We’re looking for a Business Development Manager to join a well-established, fast-growing Managed Service Provider (MSP) based in Leeds. This is a key … sales campaigns (email, LinkedIn, webinars) - Work with presales and technical teams to build tailored IT solutions - Qualify and progress opportunities using the MEDIC sales framework - Handover to project and service delivery teams for onboarding - Collaborate with marketing to refine messaging based on market feedback Requirements: - Minimum 5 years’ experience in a Managed Service Provider (MSP) or IT … in a business that truly values quality and long-term client relationships. Apply now or get in touch for a confidential conversation. Keywords: IT Sales, Business Development Manager, Managed Service Provider, MSP, Microsoft Licensing, Cloud Sales, CSP Sales, Professional Services Sales, Microsoft 365, Azure, Cyber Security Sales, Leeds IT Jobs, Hybrid Sales Role, Technical Sales, SaaS Sales, IT Solutions More ❯

employees in more than 100 locations worldwide, this is a fantastic opportunity to join a respected organisation known for its people-first culture, commitment to innovation, and high-quality service delivery. The Role As an Information Security Consultant , you’ll play a key role in enhancing the organisation’s cyber resilience. You'll provide expert support across Microsoft More ❯

lead a team of SOC Analysts while performing advanced investigations and, when required, first-line triage to maintain queue health and SLA compliance. You are responsible for high-quality service delivery through detailed analysis, evidence-led response actions, and operational leadership. In addition to handling escalated alerts, you provide line management, oversee ticket quality, contribute to training and … onboarding, and drive continual improvement. You work core business hours with participation in the on-call rota, ensuring consistent service support for customers and operational continuity across teams. Key Responsibilities • Incident Investigation and Response - You take ownership of escalated incidents, performing detailed investigations and, when necessary, stepping into first-line triage to guarantee prompt alert handling and escalation. • Team … team members, and coordinate internal training to drive skill development and reinforce SOC best practices. • Continual Improvement - You identify opportunities to optimise workflows, enhance detection logic, and contribute to service-improvement initiatives across the SOC, including backlog reduction, knowledge-base expansion, and feedback loops from lessons learned. • Customer Communications - You provide timely incident updates and lead bridging calls with More ❯

the Business Intelligence Development Manager. Your new role In your new role, you will be responsible for maintaining and developing the BI environment and supporting the team in providing service delivery to reporting demands. You will be developing reporting solutions from various source systems to support decision making, operational delivery and meet contractual obligations, for use by More ❯

driven Business Support Assistant to join our close-knit team in central Leeds. You’ll work closely with all areas of the business, including account management, sales and marketing, service delivery, and finance supporting them day-to-day while helping connect the dots between departments, people, and processes, and helping the business maintain operational efficiency. This is an … and data input using Xero, Dext, and our PSA system (Halo). Order and Supplier Management: Process hardware/software orders, liaise with vendors to check stock, pricing and delivery timelines, and track order statuses. System Maintenance: Help maintain accurate internal records across our platforms (including Halo PSA), ensuring smooth handovers between teams. Client and Vendor Communications: Answer and More ❯

on (phone number removed) to find out more. Keywords: Technical Account Manager, IT Account Manager, MSP, Office 365, Client Support, IT Solutions, IT Advisor, Leeds, West Yorkshire, Infrastructure Support, Service Delivery, Customer-Focused IT More ❯

a strategic IT roadmap aligned with business objectives. Lead and mentor a capable IT team, including the Head of IT Infrastructure and Business Analyst. Oversee IT operations, infrastructure, and service delivery across the organisation. Optimise and integrate existing systems. Ensure robust governance, security, and compliance (including Cyber Essentials Plus). Act as a key liaison with internal stakeholders … to: Connect disparate systems to unlock insights and efficiencies. Enhance structured data usage to support decision-making. Explore new tools to support client-facing teams. Reimagine how technology supports service delivery. The Ideal Candidate: This role suits a strategic IT leader with experience in professional services, capable of operating at senior levels of the ITIL framework. You'll be More ❯

understanding their clients specific requirements and industry developments, as well as maintaining and developing their professional team and continuing the development of their systems to assist in high quality service delivery. The role will be varied, including project managing from routing, through to construction and completion, and providing consultancy services associated with benchmarking, procedures and management systems. WHAT WILL More ❯

level Account Manager to act as the key point of contact for major clients. In this role, you’ll be responsible for building strong, trusted relationships, ensuring successful project delivery, and identifying opportunities to grow and evolve strategic partnerships. What They Offer £28,000 - £30,000 Hybrid working (3 days in the office) Exciting career development in a fast … issues and challenges Develop and maintain strong, long-term client relationships built on trust and results Working collaboratively with the wider operational teams to ensure customer satisfaction related to service delivery/support services across clients. To develop ‘higher and wider’ client relationships across your nominated accounts. Flexibility and innovation to respond to customer needs, often travelling to … About You Can demonstrate a solid understanding of the role of account management in a Digital/Technology services business Strong understanding of digital, data and technology solutions and delivery approach Excellent communication and presentation skills Proven track record of client retention and account growth Experience managing multiple accounts simultaneously Ability to work collaboratively in a fast-paced, creative More ❯

road transport refrigeration units, limiting costs of stock used on contract accounts and maximising revenue generation in all areas. Optimise and maintain engineer van stock to maintain and enhance service delivery to MFS customers. To liaise with central control and/or the service centre with regard to job start and completion times, downtime and overtime authorisation More ❯

Service Desk Engineer Up to £32,000 per annum - DOE Full Time - Onsite Location: Leeds – Marshalls Mill, Holbeck At Afinite we're looking for a proactive and positive Service Desk Engineer to join our team and support our customers with valuable IT support for Microsoft 365 environments. About Us We're a Leeds-based IT services and consultancy … through technology. Working with clients across the UK, EU, and US, we deliver IT solutions that drive growth, efficiency, and reliability. Known for our technical expertise and transparent, approachable service, we build lasting partnerships with clients based on trust. Core Role Working under direction from the Service Desk Team leader, you will help deliver an excellent level of … service — supporting our customers who operate across a wide range of industries, primarily utilising the Microsoft 365 platform. The successful candidate will be at ease talking to clients on the phone, in person, and electronically. As well as servicing user-initiated requests, you will also be required to setup new devices for customers and participate in training and development More ❯

issues and challenges • Develop and maintain strong, long-term client relationships built on trust and results • Working collaboratively with the wider operational teams to ensure customer satisfaction related to service delivery/support services across clients • To develop ‘higher and wider’ client relationships across your nominated accounts • Flexibility and innovation to respond to customer needs, often travelling to … customer sites to work with them to develop and agree solutions About You • Hardworking, determined individual who is results driven • Strong understanding of digital, data and technology solutions and delivery approach • Proven track record of client retention and account growth • Self-starter equipped with tenacity, resilience and a competitive streak • Strong communicator, with a desire to build long-term More ❯

ourselves on being a flexible, client focused organisation responding quickly and efficiently to our clients needs. Our aim is to work closely with our valued clients to ensure our service delivery is exceptional at all times. We are now looking to recruit an Area Co-ordinator to work for our Engineer Attendance team in our Leeds office. Reporting More ❯

Incident and Problem Manager (full-time, hybrid from Leeds or remote), youll be part of a collaborative team responsible for managing the full incident and problem lifecycle. Youll ensure service restoration in the shortest time possible while maintaining high standards of communication and stakeholder engagement. What youll do As an Incident and Problem Manager, youll lead the coordination and … incidents across the business, ensuring timely communication and effective collaboration. Youll work closely with internal stakeholders and customers to manage incident reviews, update documentation, and drive continuous improvement in service delivery. Our Incident & Problem team works 37.5 hours a week, covering shifts between 8-6 PM. There is a requirement to be on call 1 day in 5 in … reporting. Work with internal communication teams to relay incident updates to customers. Maintain cross-functional relationships to deliver consistently high-quality service. Support resolution meetings and ensure excellent customer service is upheld. Who youll be Were looking for someone with experience in IT Service Management and a passion for delivering customer success. Youll bring strong organisational skills, the More ❯

motivated Fire & Security Engineer to join our team. You will be part of a dynamic environment where your technical expertise and proactive approach will be key in ensuring the delivery of outstanding service to our clients. Key Responsibilities - Fire & Security Engineer Attend calls for maintenance (both on-site and via telephone) as directed by team co-ordinators. Rectify … visit where possible, ensuring customer satisfaction. Carry out a rolling programme of preventative maintenance visits. Collect and record site configuration information accurately. Maintain car stock (spares) levels for efficient service delivery. Maintain accurate and timely records of all activities. Provide out-of-hours cover on a rotating basis. Commission small projects when required, ensuring technical and quality standards are More ❯

engineers' qualifications, certifications, and compliance documentation to ensure ongoing regulatory compliance and audit readiness Prioritise and manage trade recruitment in key operational areas to support business continuity and efficient service delivery. Engage daily with trades personnel, clearly communicating company expectations, processes, and compliance requirements to support audit readiness and operational transparency. Skill Required: Excellent organisational and time management skills … holidays) Free tea, coffee, fruit, and breakfast Modern offices Social events Ongoing training and development opportunities Enhanced Family Friendly Benefits Private medical cover Enhanced Company pension Scheme Death in service benefit After probationary period How to Apply: If you'd like to join the BOXT team, then please send an email with your CV and get creative to tell More ❯

Diagnose, repair, and implement fixes for AV systems in line with high-quality standards. Accurately record project details and updates. Suggest improvements in products, techniques, and processes to enhance service delivery. Maintain professional communication with customers, addressing issues knowledgeably and courteously. Collaborate with project managers and report to the operations team. Key Skills and Requirements: Strong technical knowledge and … an employment business for this vacancy. We thank all applicants who respond, but only those shortlisted will be contacted. Keywords: AV Installation Engineer/Audio Visual Engineer/Field Service Engineer/Digital Signage Engineer/LED Display Technician/Video Wall Installer/Electrical Installation Engineer/Multimedia Systems Engineer/IT/Network Cabling Engineer/Technical More ❯