12 of 12 Permanent Service Delivery Jobs in Leeds

transformation and optimization strategy for contact centre operations across multiple geographies. This role focuses on driving digital innovation, automation, and standardisation to enhance service delivery efficiency and customer experience outcomes. The position requires strong expertise in operational excellence, and good understanding of contact centre technology, governance frameworks … ensure compliance and alignment. Track and report measurable value metrics for transformation initiatives. Drive standardisation of execution, to a high quality, in line with service delivery models and in collaboration with key stakeholders. Maintain high engagement across all teams throughout the rollout, ensuring deployment is consistent, well supported ...

Senior Agile Delivery Manager (Contract) Duration: 12 Months Contract Type: Inside IR35 Day Rate: Up to £600/day via Umbrella + Expenses Location: Leeds, Newcastle or Birmingham (60% Onsite Requirement) Opportunity Overview A large, complex organisation is seeking a Senior Agile Delivery Manager to support the delivery of a newly formed software engineering team. This team will focus on a defined backlog of critical improvements across service security, resilience, testability, and recoverability. This is a hands-on delivery role, not a coordination position. You will operate as an embedded Scrum Master within an active ...

Service Delivery Consultant. Leeds Were looking for a skilled and proactive Service Delivery Engineer to join our Managed Services team. This is a senior technical role where youll take ownership of service performance, reliability, and continuous improvement across customer environments. Youll … customers, internal teams, and stakeholders to deliver high-quality managed services that exceed expectations. This role blends deep technical expertise with strong communication and service management skills. What Youll Be Doing: Proactively monitor and optimise customer platforms to ensure performance, availability, and capacity targets ...

clear, actionable insights to inform DG-level decision-making, risk appetite setting, and departmental prioritisation. Articulate business impacts: how risks could affect operations, resilience, service delivery, customer experience, staff safety or data protection. Support senior leaders (e.g., Director General for Finance) by outlining options, consequences and recommended mitigations. … gather evidence, test assumptions and validate analysis. Ensure alignment across functions and build consensus around risk understanding, mitigations and priorities. Team Leadership and Delivery Management Lead, mentor and quality-assure the work of a small team of colleagues. Task and oversee scenario-level analysis (e.g., physical estate failure scenarios ...

Service Delivery Consultant. Leeds Were looking for a skilled and proactive Service Delivery Engineer to join our Managed Services team. This is a senior technical role where youll take ownership of service performance, reliability, and continuous improvement across customer environments. Youll ...

Location: Hybrid Salary: £50,000+ The Opportunity We're looking for a Platform Lead Engineer to take ownership of core platforms and lead the delivery of key infrastructure and cloud projects across the business. This is a hands-on leadership role where you'll drive platform improvements, project delivery … ensure systems are stable, secure, and continuously improving , while mentoring engineers and raising overall technical standards. What You'll Be Doing Leading the delivery of infrastructure and platform projects across cloud, on-prem, and hybrid environments Acting as the technical owner for core platforms , ensuring performance, reliability, and ongoing ...

user centred capabilities • A track record as a product professional within a consulting environment • Experience delivering user-centered digital services • Experience with government digital service delivery (Ideal) • Lead and support a team of product specialists • Use evidence and insight to drive decisions and keep users at the centre … Bridge the gap between stakeholders and the delivery team • Work confidently across Agile delivery methods (Scrum, Kanban) What's in it for you? • £55,000 to £70000 • Up to 25 days holidays per annum alongside UK public holidays • Health and Wellbeing Assurance • Pension Scheme contributions • Flexible Benefit Scheme ...

someone who can take ownership of the platforms. Key Responsibilities Review and evaluate existing systems and operating models, proposing improvements and solutions that enhance service delivery and operational efficiency in line with best practice. Create and maintain detailed technical documentation for both current and future services, covering performance … Proactively troubleshoot system issues by investigating, diagnosing, and resolving faults, retaining ownership through to resolution or coordinating with third-party suppliers to preserve agreed service levels. Take a lead role in managing complex problems from identification through to resolution, applying escalation where required to achieve service commitments ...

operating at peak performance. You’ll act as a senior escalation point , play a key role in platform lifecycle management, and support the delivery of infrastructure projects across the business. Key Responsibilities Own and manage core VMware platforms (vSphere, vSAN, VCF) across multiple environments Act as a senior escalation … best practice across the environment Produce and maintain technical documentation, runbooks, and operational procedures Work closely with operations and support teams to ensure smooth service delivery Tech Environment VMware (vSphere, vSAN, VCF) Windows Server/Linux Azure/M365/Entra ID Backup solutions (Veeam, Zerto, etc.) Monitoring ...

contributing to their ongoing improvement. While you'll be involved in shaping solutions and best practices, this role is more focused on practical delivery and platform ownership rather than pure architecture. Key Responsibilities Review and assess existing systems and processes, identifying opportunities to improve performance, reliability, and efficiency Support … role in managing and resolving more complex incidents and problems Ensure systems are maintained in line with security and organisational standards Support service delivery through agreed SLAs, including incident resolution and request fulfilment Oversee the maintenance and lifecycle of core infrastructure, including systems, storage, and platforms Skills & Experience ...

With one of the most comprehensive training programmes in the sector, they invest heavily in their people to ensure expertise, high standards, and exceptional service delivery. This is an opportunity to join a collaborative IT development team within a company that combines scale, stability, and innovation. … systems Working closely with stakeholders to understand business strategy and translate this into effective IT solutions Identifying innovative opportunities to enhance operational efficiency and service delivery Maintaining awareness of emerging IT trends and recommending improvements where appropriate Supporting best-practice development standards, including secure coding and robust ...

impact patient care Uncapped earning potential - Transparent commission structure with realistic monthly earnings Career growth - Be part of a business evolving into a full-service care provider, opening doors for progression Autonomy & ownership - Manage your own pipeline, territory, and client strategy Strong support system - Dedicated teams handle recruitment delivery … meetings, negotiations, and commercial discussions Acting as a strategic partner to your clients not just a supplier Collaborating with internal teams to ensure seamless service delivery Managing your pipeline and performance through CRM systems What Success Looks Like A strong and growing client portfolio Consistent new business wins ...