9 of 9 Permanent Service Management Jobs in Leeds

Select how often (in days) to receive an alert: IT Service Architect Department: IT Location: GB INTRODUCTION JOB PURPOSE The SIAM Architect is responsible for defining and maintaining the architectural blueprint that underpins the Service Integration and Management (SIAM) function. This role ensures that service, process, and tooling architectures are designed to enable seamless integration, governance … and performance across internal teams and external service providers. Operating at the intersection of service design and enterprise architecture, the SIAM Architect ensures that all architectural decisions support ITIL-aligned service management, operational efficiency, and strategic transformation. RESPONSIBILITIES Define and maintain the high-level service and solution architecture for the SIAM function, ensuring alignment with … enterprise architecture principles and ITIL best practices. Provide architectural oversight for service management capabilities without engaging in low-level solution design or integration specification. Lead the design of technology and process architectures that support end-to-end service integration. Ensure that all designs promote standardisation, automation, and interoperability across the service ecosystem. Develop and maintain the More ❯

Select how often (in days) to receive an alert: IT Service Reporting Manager Department: IT Location: GB INTRODUCTION JOB PURPOSE The SIAM Reporting Manager is responsible for the strategic design, delivery, and continuous improvement of reporting capabilities across the Service Integration and Management (SIAM) function. This role ensures that service performance data is accurate, comprehensive across … data-driven decision-making, transparency, and accountability. Through high-quality reporting, the SIAM Reporting Manager enables the identification of performance gaps, drives continuous improvement, and reinforces compliance with agreed service standards and policies. RESPONSIBILITIES Lead the development, execution, and continuous improvement of the SIAM reporting framework, ensuring reports deliver actionable insights into service performance, compliance, and improvement opportunities. … Collaborate with stakeholders to define and refine reporting requirements, aligning outputs with strategic objectives, service management priorities, and evolving business needs. Deliver regular, high-quality SIAM reporting across suppliers, resolver groups, and internal service management functions/processes. Establish and enforce standards for reporting formats, metrics, and data sources to ensure consistency, comparability, and alignment with More ❯

New Zealand candidates - Before submitting your application, you should read our privacy notice to understand how Bupa will use, store and share your information. Hybrid working, including travel to service (across the UK) Location: Leeds (LS5 3BF) or Salford (M50 3SP) Permanent Full time - 37.5 hours per week We consider all types of flexibility, including locations, hours and working … developing yourself along the way. An opportunity has arisen to join a dynamic, cross functional team and make meaningful change within the Bupa Care Services as an Application IT Service Owner, for a predominantly SaaS environment. We are looking for experienced IT professionals with a strong background in Application Service Management, Service Optimisation, Resilience and Continuous … Improvement practises to join our growing Technology team. How you'll help us make health happen: Gather feedback on service performance and establish improvement plans. Support onboarding and introduction of new products and services. Collaborate with Care Systems Support and Service Desk for seamless end-to-end service. Act as a conduit and escalation point for incident and More ❯

Service Manager Alscient, Leeds, England, United Kingdom (Hybrid) Role To support our ongoing growth, we are currently seeking an experienced, customer-focused Service Manager responsible for driving outstanding service and support within our ITSM Function. The successful candidate will be responsible for overseeing incident, problem, and change management aligned with ITIL best practices, driving continual service improvement and ensuring performance against SLAs. The role involves working closely with delivery teams and key stakeholders in understanding customer needs to provide outstanding service, build lasting relationships and ensuring the delivery of value from our tailored solutions. This is an exciting and hands-on opportunity to make a real difference by putting customer success and service … plan to match your ability and ambition, ensuring your personal and professional growth is in line with our commercial development. What do we need from you? As an Alscient Service Manager we expect you to be able to hit the ground running, you will have initiative, be self-motivated and keen to make a difference for your customers. You More ❯

of IT systems and services. Required skills: Working knowledge of end-user computing and networking troubleshooting (TCP/IP, DNS, SMTP). Experience with IT infrastructure, systems administration, network management, and end-user support services. Experience with Service Management or Ticketing Tools like Jira Service Management, ServiceNow. Experience with IDP platforms like Okta, Azure. Strong … communication skills, both written and verbal. Ability to analyze business processes, procedures, and training materials. Analytical and problem-solving skills. A service-oriented attitude. Ability to drive change and handle difficult situations. Problem-solving skills, attention to detail, and ability to work independently and collaboratively in a fast-paced environment. Proficiency in deploying and managing IT systems and services More ❯

rapidly growing charity. What Youll Do: Manage and enhance IT infrastructure, security, and user support. Lead IT projects from inception to completion, ensuring alignment with strategic goals. Oversee IT service providers, ensuring smooth operations and compliance with SLAs. Develop and implement IT processes, policies, and cybersecurity measures. Provide technical guidance to leadership and key stakeholders. Support IT needs for … a small IT team, fostering a culture of learning and innovation. Deliver IT training to enhance digital skills across the organisation. What Were Looking For: Experience managing IT infrastructure, service providers, and cybersecurity. Strong leadership skills with experience in IT project management . Knowledge of ITIL, IT service management, and digital transformation. Excellent communication and stakeholder … management abilities. A proactive, adaptable, and solutions-focused approach. A Strong Technical background working with 365 tools, Meraki and Copilot Desirable: A relevant degree or equivalent industry experience. Experience working in a Microsoft environment. A full UK driving licence for regional travel. Yorkshire Cancer Research, are committed to creating an inclusive and supportive workplace. If you are passionate about More ❯

SWARCO UK and Ireland SWARCO UK: The Better Way. Every Day. At the forefront of intelligent traffic management, we design and deliver innovative solutions that keep people moving safely and efficiently across the UK and Ireland . SWARCO The Better Way. Every Day. What you will do We have a vacancy for a Service Delivery Manager - based in … Monitoring live work orders; intervening when SLA risk thresholds reached; re prioritise resources dynamically. Tracking technician utilisation, travel efficiency, and first time fix rates; implement improvement actions. Reviewing customer service review pack: performance vs. KPIs, safety metrics, incident log, variations register, improvement actions, forecast. Conducting routine field quality audits; capture non conformances and close out actions. Managing on call … dispersed field based technical teams (electrical/mechanical/ITS/communications or similar infrastructure environments). Demonstrated success delivering against contractual SLAs/KPIs in a customer facing service environment. Evidence of building and managing work programmes balancing planned and reactive workload. Experience auditing and enforcing compliance with H&S and quality procedures. Commercial awareness: able to interpret More ❯

members, collaborating with stakeholders, and ensuring a seamless transition of projects into business-as-usual operations. This is a fantastic opportunity to join a forward-thinking firm where innovation, service excellence, and professional development are at the heart of what we do. As the Lead Applications Engineer, you will: Oversee daily service monitoring and ensure the integrity and … application support role, including team management. Strong knowledge of cloud and on-premise application support in a Windows-based environment. Experience with Intune/SCCM, Microsoft 365, Azure, and service management tools. Excellent troubleshooting skills and a proactive approach to problem-solving. ITIL Foundation qualification (minimum). Experience working with third-party suppliers and managing change effectively. Demonstratable … up to 10% of your salary with our annual bonus scheme. Minimum of 25 days annual leave plus Bank Holidays per year increasing to 31 days with length of service, with the opportunity to buy/sell up to 5 days holiday per year. Auto enrolled into the workplace pension scheme, and we'll contribute a minimum of More ❯

Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade - wherever they are in the world. With a unique depth of knowledge and experience in ERP/SaaS solutions, Klipboard has a wide range of clients includes wholesalers, distributors, merchants and retailers from small traders to multinational … North America. Our mission is simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively Key Responsibilities: Reporting to and working side by side with Senior Account Managers, you’ll be responsible for driving new business growth by identifying and securing new clients. … our new company name - Klipboard. Kerridge Commercial Systems (KCS) is becoming Klipboard and our new brand is designed to bring together our expertise across distribution, automotive, retail, rental, transport management, manufacturing, and field service management. We have offices based across the world and we are looking for talented individuals to join our growing teams. Due to our growth More ❯