4 of 4 Permanent Service Manager Jobs in Leeds

Are you a driven and experienced IT professional ready to lead and elevate technology service delivery? We're seeking a talented Technology Service Delivery Manager to lead our small helpdesk team. You'll be instrumental in ensuring the efficient delivery of our technology services, managing day … Leeds, with occasional evening or weekend work required for urgent issues. Your Role: Team Leadership: Manage and mentor a small team of helpdesk technicians. Service Delivery: Oversee the timely resolution of issues and adherence to SLAs. Customer Support: Act as the primary escalation point for customer issues. Process Improvement … Identify and implement best practices to enhance service delivery. Reporting: Generate regular reports on performance, satisfaction, and key metrics. Stakeholder Management: Collaborate with other departments to align technology services with business needs. What You'll Need: Strong leadership and team management skills. ITIL Foundation Certification. Proficiency in IT service More ❯

our behaviours and always focusing on what matters with a commercial mindset. Leading and motivating the Colleague Services team, developing talent and delivering against service level agreements, legal and regulatory requirements and actively seeking user feedback and continuously improving ways of working to optimise service delivery outcomes and … user experiences. What you'll bring to the role: Significant experience of leading and shaping colleague services (preferably within a People/HR centralised service model), in a fast paced and regulated environment. Experience of designing and delivering efficient digital first user journeys which provide an engaging user experience More ❯

spanning 25 years. Position STRAT7 Audiences is looking for a Senior Client Services Manager. The focus of the role is to provide the best service to our clients both commercially & operationally for their global data collection needs, ensuring they are serviced with expertise, pro-activity and an endearing attitude. … progression available within STRAT7 Audiences due to your exposure to both operational & commercial sides of the business. The role As a Senior Client Services Manager, you will be responsible for managing a range of clients across the Audiences agency, often globally, responding to briefs for new projects, liaising … survey data on a global scale. We pride ourselves on strong customer relationships, operational excellence and a commitment to data integrity. We compete on service, with a focus on partnerships and relationships with our clients at the heart of everything we do. STRAT7 Audiences working environment is focused on More ❯

roles, consistently meeting or exceeding targets. Successful management of accounts with £5m+ annual revenue, growing long-term relationships, and driving measurable client outcomes. Client Service Excellence: Extensive experience in professional services and digital product and technology delivery, working directly with senior stakeholders to deliver value and satisfaction. Growth Mindset More ❯