8 of 8 Permanent ServiceNow Jobs in Leeds

understanding of ITIL frameworks and their application in enterprise environments. Proven experience as a Solution Architect in ITSM, service integration and service mapping. Hands-on experience with platforms like ServiceNow, BMC Remedy, or equivalent. Excellent communication and stakeholder engagement skills. Ability to balance strategic vision with practical implementation. If the role is of interest please get in contact. More ❯

Provider (MSP or MSSP) Knowledge and technical understanding of Microsoft 365 and general business IT systems (including Azure, Intune & Autopilot) Experience in using ConnectWise Manage or another ITSM tool (ServiceNow/Remedy/Autotask) Operational understanding and experience working in ITIL aligned environments including an understanding of SLAs, Incident Management, Service Request Fulfilment and Change Management Ability to demonstrate excellent More ❯

and end-user support. Skills and Experience: Strong experience working in an IT Manager/Operations lead role In-depth understanding and certifications in service management methodologies (ITIL V4, ServiceNow, etc.) Experience with change management planning and documentation A deep understanding of escalation actions, processes and reporting Extensive exposure to release and deployment management processes Ability to manage senior level More ❯

development and continuous improvement of Configuration Management processes, ensuring data quality, operational efficiency, and alignment with organisational goals. You’ll work closely with cross-functional teams - including IT operations, ServiceNow specialists, and service delivery leads - to ensure the Configuration Management Database (CMDB) is accurate, high-performing, and supports broader transformation initiatives. This IT Configuration Manager offers the chance to set … thinking environment. IT Configuration Manager – Key Requirements: Strong background in IT Service Management (ITSM), with proven experience managing or designing CMDBs within enterprise-scale organisations Advanced working knowledge of ServiceNow and ITIL processes, particularly in Configuration and Asset Management Experience defining and embedding Configuration Management policies, procedures, and governance frameworks Excellent communication and stakeholder management skills, with the ability to More ❯

PM – 11 PM The Role: Serve as the first point of contact for IT support, providing excellent customer service Log, track, and update incidents and service requests in ServiceNow Troubleshoot and resolve common IT issues, including password resets, account lockouts, and software installations Escalate complex issues to the relevant teams while keeping users informed Collaborate with teammates to improve processes … policies What you will bring: Customer service experience (IT or non-IT industry) Experience handling IT support calls and troubleshooting technical issues Familiarity with Windows 10, Active Directory, and ServiceNow ITSM tool Basic understanding of the ITIL Framework (certification is a plus) Strong problem-solving skills with great attention to detail Excellent communication and teamwork skills Ability to work under More ❯

We are seeking a skilled ServiceNow GRC Consultant to join a high-impact, 6-month project in Switzerland. In this role, you will work closely with the C-suite and key stakeholders to implement and optimize ServiceNow Governance, Risk, and Compliance (GRC) modules, driving tangible change across the organization’s governance and compliance processes Key Responsibilities: 1. ServiceNow GRC Implementation … Configuration Implement and configure ServiceNow GRC modules including: Policy and Compliance Management Risk Management Vendor Risk Management Customize workflows, dashboards, and reporting structures to align with organizational governance frameworks (e.g., ISO 27001, COBIT). 2. Process Design & Optimization Translate business and compliance requirements into ServiceNow solutions. Develop automated controls, risk, and compliance tracking processes. Streamline manual governance and audit tasks … key metrics such as control effectiveness, risk exposure, and policy compliance status. Skills & Qualifications: Strong understanding of risk management frameworks (e.g., NIST, ISO 27001, COBIT). Proven expertise in ServiceNow platform administration and development, particularly GRC modules. In-depth knowledge of governance, risk, and regulatory compliance processes. Experience designing workflows and data models in ServiceNow. Excellent analytical and communication skills More ❯

enjoys telling people what ITIL says without actually making it work in real life, this isn’t for you. Details: Leeds (Hybrid) - £60,000 - £65,000 + benefits - Global ServiceNow environment. This is about making things better, faster, smarter, and more customer-focused. You’ll be the person who spots patterns others miss, turns chaos into clarity, and makes sure … storm as Major Incident Manager (on a rota, not 24/7 hero mode). Educate teams so they understand why process isn’t a four letter word. Explore ServiceNow modules like a curious tech detective. Help us nail audits and accreditations without breaking a sweat. Stay plugged into industry trends so we’re ahead, not playing catch-up. What More ❯

brand-new opportunity for an Automation Support Manager to build and lead an internal automation support function from scratch. You’ll initially be hands-on with Power Platform and ServiceNow before transitioning into a strategic leadership role - defining processes, governance, and what “good service” looks like across automation support. This is an ideal step for a Power Platform expert moving … Transition automation services from third-party providers to in-house delivery Establish strong processes, governance, and documentation across automation operations Manage and support automation platforms including Power Platform and ServiceNow Deliver small-scale automation and low-code development where required Act as the escalation point for complex technical and operational issues Collaborate with stakeholders and the wider automation function to … support Key Requirements: Proven experience managing or leading automation or technical support teams Strong hands-on experience with Microsoft Power Platform (Power Apps, Power Automate, Power BI) Experience with ServiceNow , including integrations and workflow management Knowledge of UiPath or similar RPA tools advantageous Strong process design, governance, and documentation capability Excellent stakeholder management and team development skills Experience managing service More ❯