21 of 21 Permanent Customer Service Jobs in Leicestershire

Job summary Are you a well-organised service desk or customer service professional ready to make a real impact? Do you have a good depth of IT knowledge? If so, this could be the role for you. Main duties of the job We are currently seeking a proactive IT Co-ordinator to manage and coordinate all internal … Working closely with our external IT provider, you'll ensure support queries are handled efficiently and effectively. This role would suit someone with experience in coordination, IT support, or customer service, is confident working with IT systems and eager to broaden their knowledge, and proactive in delivering high-quality support. While well provide training on our specific systems … Act as the first point of contact for internal IT helpdesk queries, providing initial triage and escalating issues to our external IT providers where necessary. Liaise with the Managed Service Provider and other external suppliers to ensure timely resolution of incidents and requests. Monitor and co-ordinate all IT contracts for telephony systems, access control (e.g. gates), photocopiers, etc. More ❯

As the Technical Customer Support Representative, you will provide after-sales customer service and remote technical support by handling interactions with our customers to resolve any issues they have with our devices within the UKIN region. You must have strong Troubleshooting skills. You will be based onsite in our office in Whittle - Leicester. What you will do … Provideafter-salescustomerserviceandremotetechnicalsupporttocustomers, ensuring high customer happiness. Answer customers’ inquiries (via phone, fax, e-mail, IM, etc.) efficiently, accurately, and expertly. Formally detail customer complaints/service notifications and interactions per company guidelines. Accurately diagnose and troubleshoot customers’ technical problems and provide responses regarding general questions, service products, spare part number identification, and pricing. Build a service order or customer concern if a remote solution cannot be offered. When vital, transfer complaints for investigation and resolution to the relevant people/departments. Leverage company knowledge and resources to ensure the delivery of valued, cost-effective after-sales service and technicalsupporttocustomers,technicalserviceproviders,andBaxtercolleaguesinSales & Marketing, Customer Services, Product Services, and R&D/Engineering. Develop More ❯

Job Title: First Line Support Desk Analyst Location: Leicester Type: Full -Time Overview: A leading organisation is currently seeking a motivated and customer focused First Line Service Desk Analyst to join its dynamic IT support team. As a First Line Service Desk Analyst, you’ll serve as the first point of contact for IT support queries, assisting … users across the organisation. You’ll be responsible for logging, troubleshooting, and resolving incidents and service requests via multiple communication channels, all while maintaining outstanding customer service standards. Key Responsibilities: Provide first-level IT support for hardware, software, mobile devices, and other technical equipment. Log and resolve incidents, problems, and service requests both remotely and in … person. Accurately document issues to ensure smooth escalation and resolution by other support teams. Monitor and manage tickets in line with agreed Service Level Agreements (SLAs). Support onboarding processes for new team members, ensuring appropriate account and system access. Follow defined support procedures and processes as trained. Maintain a strong customer service ethic in all user More ❯

Job Title: Onsite Engineer/Service Desk Analyst Location: Coalville Contract: 12 Months FTC Shift Pattern: Training is 0830-1700. Once trained, the shift pattern will be: Week 1 - 0600-1430 - Work from home Week 2 - 07:00-1530 - Work from home Weeks 3 to 6 - 0830 - 1700 Hybrid - You can Work from home 2 days a week … Job Purpose: Respond to IT related Incidents and Service Requests, logging and resolving requests in order to minimise business impact, whilst providing excellent Customer Service Principal accountabilities: Respond to incidents and service requests related to IT Services in line with SLA’s. Log all incoming incidents and service requests according to ITIL processes and local … procedures. Ensure that incoming incidents and service requests are correctly categorised and all relevant information is recorded in the logging tool (ServiceNow) Provide a 1st line support service whilst making decisions on the best time to resolve the incident (over the phone or call back) depending on other calls waiting, time of the day etc. Escalating incidents within More ❯

leaders across the business, guiding them through challenging employee relations issues with professionalism and clarity. As a senior member of the Employee Success team, you'll ensure consistency in service delivery whilst evolving and contributing to a strong/collaborative employee relations team.You can provide commercially sound solutions that balance business needs, risk, deadlines, and the employee experience. You … Projects & Excellence - Project manage multi-process cases, analyse data to identify trends using Excel proficiencies, propose process improvements, draft global communications, build excellent stakeholder relationships, and demonstrate world-class customer service through effective coaching and standardised ways of working. Your skills and experiences might also include: • Professional Qualifications & Expertise - CIPD Level 7 (or equivalent HR experience), comprehensive knowledge … innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used. Access employs approx. 8,500 people, continuously driving product innovation and customer service excellence. At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your More ❯

Leicester. You role will be to; Provide third line technical response support to UK & Europe and rest of the world Provide highly responsive second-line technical support to the Customer Service Desk, field engineers and designated key client service engineers. Develop and maintain all technical support documentation Provide networking and software set up support to field engineers … Software Testing would be advantageous Software Development - PHP, C, Java, React General knowledge of common network protocols Knowledge of ticketing and case management software Excellent communications skills and a customer service ethos. Good problem-solving skills and the ability to come up with creative solutions. Excellent teamwork and able to work with all levels of staff from senior More ❯

Leicester. You role will be to; Provide third line technical response support to UK & Europe and rest of the world Provide highly responsive second-line technical support to the Customer Service Desk, field engineers and designated key client service engineers. Develop and maintain all technical support documentation Provide networking and software set up support to field engineers … Software Testing would be advantageous Software Development - PHP, C, Java, React General knowledge of common network protocols Knowledge of ticketing and case management software Excellent communications skills and a customer service ethos. Good problem-solving skills and the ability to come up with creative solutions. Excellent teamwork and able to work with all levels of staff from senior More ❯

to gain more experience in finance? I am supporting a fantastic business in their search for a permanent Credit Controller. This is an ideal role for someone with good customer service skills looking to gain more exposure in a busy finance function. Client Details The company is a well-established organisation based in central Leicester. They are a … and discrepancies professionally. Build and maintain positive relationships with internal and external stakeholders. General administration duties. Profile A successful Credit Controller should have: Prior experience working in a finance, customer service or administration role. A strong understanding of accounting principles and financial processes. Looking for a career working in finance. Excellent interpersonal skills both written and verbal. Proficiency More ❯

Technology plays a critical role in every part of our business, and we rely on responsive, reliable IT support to keep things moving. As an IT Service Desk Analyst at Refresco, you’ll be central to our operations — resolving issues, supporting users, and ensuring systems stay up and running across multiple sites. If you’re ready to take ownership … work with purpose, and grow your career in a fast-paced environment, we’d love to hear from you. IT Service Desk Analyst Refresco - Kegworth Head Office Monday – Thursday 8:30 am – 5 pm and Friday 8:30 am – 4 pm (Hybrid offering; 1 day WFH) Permanent Benefits: An annual bonus Pension contributions Access to a 24/… personal, health and wellbeing support Key responsibilities: Serve as the primary point of contact for IT support via phone, email, portal, or chat; receive, log, and manage incidents and service requests using the Service Desk system. Deliver first and second-line support for hardware, software, and network issues across devices including smartphones, laptops, PCs, and printers; escalate complex More ❯

Are you a Customer Support Engineer? Do you have prior experience troubleshooting PLC systems? Are you confident liaising with customers and supporting them with technical issues? If so, I am actively hiring for a Customer Support Engineer to join an automation business on a permanent basis. Customer Support Engineer Permanent Position Days and Nights shift pattern (Panama … Shift – 42 hour week) Market Harborough Customer Support Engineer Job Description Maintaining positive customer relationships ensuring they are supported during breakdowns and providing professional telephone support for both internal, external and PLC related topics Managing the hotline ticket systems for IT, facilities and controls Ensuring accurate documentation is added to the system from calls had with customers Attending … sites during support office ours to support project works and training Troubleshooting PLC problems with end customers Customer Support Engineer Essential Experience/Skills/Qualifications Must be able to troubleshoot PLC systems (Siemens TIA/Step 7 is advantageous) Flexibility to travel when required Strong customer service/support experience within a technical environment Automation or More ❯

this is the role for you . Expand business opportunities within current key accounts, agreeing supply/installation deals for multiple sites UK wide, as well as maintaining current customer base through strong customer service Building exceptional rapports with current clients & using strong relationships to open more doors, increase supply & increase profits Support the sales team in … will suit someone working as a Key Account Manager (KAM), National Account Manager (NAM), Account Manager, Senior Account Manager, Strategic Account Manager, Strategic Account Development Manager, Client Relationship Manager, Customer Key Account Manager, Customer Account Manager or Business Development Manager or similar More ❯

Joining Culina Group as the Head of IT Product Support you will be responsible for building and leading a high-performing support team, developing and implementing strategies to maximize customer satisfaction, and driving continuous improvement across multi-domain support functions. This is an opportunity to play a critical role in shaping the customer journey and contributing to the … overall success of our company. Shifts: Monday to Friday Product Support Develop and implement a comprehensive support strategy aligned with business goals and customer needs. Oversee the product support process, ensuring timely resolution of user issues and inquiries related to our logistics and transport products. Prioritize and manage support tickets, coordinating with the support team to ensure efficient and … effective problem resolution. Maintain a high level of customer satisfaction by providing excellent support services and addressing user concerns promptly. Service Level Agreements (SLAs) Define and monitor SLAs for application support and key KPIs, ensuring that response times, resolution targets, and availability metrics are met. Report on and communicate performance against SLAs to stakeholders, highlighting areas for improvement More ❯

user training, and project work. About You: GCSE-level education (or equivalent) and a full UK driving licence. Experience providing IT support for Windows environments. Strong troubleshooting, communication, and customer service skills. Knowledge of Active Directory, networking basics, and hardware repair. (Desirable) Server support, ITIL experience, or SQL skills. If you’re a motivated IT professional who enjoys More ❯

staff and 600 devices over 20 locations. This is an excellent opportunity to play a key role in supporting our business technology and ensuring a high standard of IT service across the company. About the Role As IT Helpdesk Manager, you will be responsible for leading the IT Helpdesk team and ensuring the smooth running of day-to-day … IT support operations across AFI Group. This hands-on role will involve managing and mentoring the helpdesk team, overseeing incident resolution, and ensuring high levels of customer service are delivered to all colleagues. Lead and manage the IT Helpdesk, maintaining swift resolutions and exceptional service Manage and control laptops, tablets and mobile phones Procurement of IT hardware … profit share scheme. An auto-enrolment pension scheme with employer contributions (from aged 22, but voluntary enrolment can be made before this age. Opt-out available). Death-in-Service benefit of 2 x salary. Healthcare cash plan. MyAFI, a comprehensive employee benefits, rewards, and discount programme. Benefits include Cycle2Work scheme, Aviva private medical insurance, and Holiday Trading, to More ❯

staff and 600 devices over 20 locations. This is an excellent opportunity to play a key role in supporting our business technology and ensuring a high standard of IT service across the company. About the Role As IT Helpdesk Manager, you will be responsible for leading the IT Helpdesk team and ensuring the smooth running of day-to-day … IT support operations across AFI Group. This hands-on role will involve managing and mentoring the helpdesk team, overseeing incident resolution, and ensuring high levels of customer service are delivered to all colleagues. Lead and manage the IT Helpdesk, maintaining swift resolutions and exceptional service Manage and control laptops, tablets and mobile phones Procurement of IT hardware … profit share scheme. An auto-enrolment pension scheme with employer contributions (from aged 22, but voluntary enrolment can be made before this age. Opt-out available). Death-in-Service benefit of 2 x salary. Healthcare cash plan. MyAFI, a comprehensive employee benefits, rewards, and discount programme. Benefits include Cycle2Work scheme, Aviva private medical insurance, and Holiday Trading, to More ❯

Job Description I am actively representing a leading Microsoft Partner who are looking to grow their managed service team with an enthusiastic support consultant. The role will involve supporting my clients core customer base with their Dynamics 365 Business Central/NAV ERP systems - involved in day to day 1st line support, troubleshooting system issues and ensuring successful … delivery to customer support tickets. The role offers a fantastic opportunity to broaden prior experience in NAV/Business Central systems support, within a supportive, team environment, offering great openings for further certified training and career progression. The role offers flexibility home working and occasional on-site travel requirement. Role & Responsibilities Supporting 1st line help desk support tickets surrounding … D365 BC/Dynamics NAV Troubleshooting system performance issues/minor bug fixing Project based support analysis for new implementation projects Working closely with customers to provide top tier customer service and support Skills & Qualifications Experience supporting Dynamics 365 Business Central (BC) or Dynamics NAV Ability to support system issues at 1st line level Strong analytical skills, with More ❯

services, Building Services, Stone Masonry, Funeral Services, Construction As our experienced Business Development Manager/Account Manager, you will be self-confident in your ability to deliver exceptional personable customer service selling a premium service and product to businesses and customers within an industry that requires compassion and empathy. We are looking to expand into the areas …/Account Manager, you will take ownership of building and maintaining strong relationships with our existing and new partners, ensuring that referrals are handled promptly, efficiently, and with exceptional customer care. Unlike a traditional sales role, our business is driven by trust, referrals, and recommendations, making relationship management the key to success. You will be: Experienced in account management More ❯

Leader, you’ll be responsible for leading a team of 6 Application Support Analysts to deliver comprehensive 2nd and 3rd line application support. You’ll ensure high standards of customer service, operational excellence, and continuous improvement across business-critical systems. Central to this role will be the support of Oracle E-Business Suite Financials, and prior experience will … documentation. Oversee application enhancements to drive business performance. Provide guidance on application security, licensing, upgrades, backups, and disaster recovery. Ensure support requests are handled efficiently and in line with service standards. Manage relationships with third-party suppliers to ensure SLA compliance. Skills & Experience Experience supporting Oracle E-business Suite financials Proven experience in 2nd and 3rd line Applications Support More ❯

to make sure that all bespoke solutions are delivered to the high standards they hold, within budget and on time. You'll to come from a background of strong customer service experience, even better if dealing with customers on the phone. Skills and Knowledge Needed/Desired Experience and/or understanding of Opcenter APS (Very much desirable … bonus (Paid out every year) 33 Days Holiday (Including Bank Holidays) Option to 'Buy & Sell' up to 5 holiday days Compensation package covering Pensions, Private Medical Insurance & Death in Service EV charging points onsite Plus much more! Interviews commence immediately for this role and they are looking for the right attitude more so than experience. Meaning, if you don More ❯

Facilities Service Desk Coordinator LOCATION: Wigston, LE18 2BG Hours 9am to 5pm 30-minute lunch break. (no hybrid working) About us: JCW Apleona is a reputable and well-established Building Services company specialising in M&E Engineering including commercial gas and HVAC maintenance Close working relationships with high profile clients meaning long term contracts and security Dedicated to all … boilers/burners, oil, chillers, air conditioning Operating a mobile team of mobile engineers with various skillsets across the UK Excellent reputation for delivering quality and high standards of service JCW Apleona is a leading organisation in M&E Building Maintenance, Air Conditioning and Commercial/Domestic Heating What we are looking for as a Facilities Service Desk … Coordinator: Good experience of working within an office environment. Experience of working within a service desk background is essential. Good customer services skills, well presented and articulate with a good telephone manner Experience of data entry previously would be advantageous Motivated and trustworthy Well organised with good IT and administration skills including Excel and Word. About the Facilities More ❯

in control of their health and well-being. BASIC SALARY: £45,000 - £50,000 BENEFITS: · Company Car · Discretionary Bonus · 23 days Annual Holiday (26 days holiday after 3 years' service) · Contributory Pension (5% Company) · Cash Health Care plan with discounts on dental, optical, and more · Life Assurance x3 · Employee Discount Scheme and Employee Assistance programme. · Enhanced Sick Pay LOCATION … implement technical updates, training sessions, and advice to senior leadership. · Delivering support for IP and Telecare devices to internal & external customers. · Monitoring and resolving telecare equipment issues raised by customer services and clients. · Becoming the TEC product expert - a true technically savvy product champion. · Diagnosing and resolving connectivity and database configuration issues for monitoring platforms. · Creating and analysing telecare … and/or Laptop-based solutions and test equipment. · Knowledge of IP and telecoms · Confident communicator with the ability to deliver pre and post-sales presentations to diverse audiences. · Customer-focused, excelling in first-line support, with exceptional accuracy and attention to detail. OUR COMPANY: We are at the forefront of medical technology innovation, providing innovative solutions in telecare More ❯