6 of 6 Permanent Line Management Jobs in Leicestershire

what you have learned. Gaining practical hands-on experience gives you confidence to be proficient in your first IT role. This combination of theoretical and practical skills is what line managers need you to have to be effective and confident in your role. Step 3 - Official exams You will then go on to sit the CompTIA A+ and the More ❯

plans and coordinate content delivery across multiple stakeholders. Experience using analytics and feedback tools to improve content performance. Desirable: Experience working within higher education or another large, complex organisation. Line management or project supervision experience. Contract: 12 months (FTC), starting December 2025 Location: Hybrid (East Midlands) Salary: £39,906-£43,482 + benefits At Gleeson Recruitment Group, we More ❯

what you have learned. Gaining practical hands-on experience gives you confidence to be proficient in your first IT role. This combination of theoretical and practical skills is what line managers need you to have to be effective and confident in your role. Step 3 - Official Exams You will then go on to sit the CompTIA Security+ and the … in IT? Apply now and one of our friendly advisors will be in touch. Keywords: IT Technician, IT Helpdesk, IT Security, IT Field Engineer, Cyber Security, IT Support, 1st Line Support, 2nd Line Support, IT Training Course, Cyber Training Course, Cyber Security Course, First Line Support, Second Line Support, IT Security Engineer, IT Engineer, CompTIA A+ More ❯

what you have learned. Gaining practical hands-on experience gives you confidence to be proficient in your first IT role. This combination of theoretical and practical skills is what line managers need you to have to be effective and confident in your role. Step 3 - Official exams You will then go on to sit the CompTIA A+ and the … in IT? Apply now and one of our friendly advisors will be in touch. Keywords: IT Technician, IT Helpdesk, IT Security, IT Field Engineer, Cyber Security, IT Support, 1st Line Support, 2nd Line Support, IT Training Course, Cyber Training Course, Cyber Security Course, First Line Support, Second Line Support, IT Security Engineer, IT Engineer, CompTIA A+ More ❯

Requests, logging and resolving requests in order to minimise business impact, whilst providing excellent Customer Service Principal accountabilities: Respond to incidents and service requests related to IT Services in line with SLA’s. Log all incoming incidents and service requests according to ITIL processes and local procedures. Ensure that incoming incidents and service requests are correctly categorised and all … relevant information is recorded in the logging tool (ServiceNow) Provide a 1st line support service whilst making decisions on the best time to resolve the incident (over the phone or call back) depending on other calls waiting, time of the day etc. Escalating incidents within our Operational Level Agreements to ensure that Service Level Targets are met. Reporting incidents … contracts in place Monitoring of systems User provisioning for Active Directory, Email, Enterprise One IT systems and others as required. General IT Administration Contacts with Others: Within the business: Line Managers and Directors End Users Central services: CIO IT Management team IT Teams Committees & meetings Service Desk Briefings IT Department Briefings Knowledge, skills and experience required for the More ❯

but travel may be required to both. As our Service Delivery Engineer, you will provide first class level of customer service to all users, you will be a 2nd line escalation point for the service desk. A key element to the role is being visible within the business, provide onsite support to users irrespective of their location. We value … at 4 x your annual salary Share save and share incentive schemes Employee rewards portal with many more benefits In return, what we would like from you Behave in line with our company values - Integrity, Caring and Quality Good working knowledge of current development methodologies and how to implement them in a small team Ability to quickly understand requirements … new users, mailboxes, etc) Commission, relocate and decommission sites (sales & build) Visit and support regional head offices on a regular basis Support and troubleshoot services and components: Provide 2nd line support from a shared pool Update process and maintain documentation Participate in allocated projects, including (but not exclusive to): Scoping and requirements specification Research and evaluation Design and build More ❯