7 of 7 Permanent SLA Jobs in Leicestershire

within a growing business. Hybrid working Key Responsibilities Service Management: Ensure all incoming support requests (phone, email, chat, ticketing) are managed efficiently and within SLA targets. Technical Leadership: Act as a go-to expert for Microsoft environments (Azure, Active Directory, Intune, Microsoft 365) and provide support on Cisco networking. Incident More ❯

best practices MacOS experience Good understanding of domains and DNS Key responsibilities: Provide technical IT support, ensuring customers are dealt with promptly and within SLA Accurately log customer incidents and requests within the CRM, assessing ticket severity Provide technical expertise to resolve customer incidents and service requests Maintain a high More ❯

third party queries through to completion Maintain query logs, internal systems, and fully manage the client's mailbox Manage disconnection notices within the agreed SLA's Build and maintain a strong and healthy relationship with clients, suppliers, third parties, and internal staff Accurately update the customer's energy usage data More ❯

warranties and building defects especially at project handover * Approve monthly maintenance reporting and KPI validation, including live jeopardy management and applying for extensions to SLA's as required * Observe the site rules and maintain a smart appearance, leading by example at all times * Perform any other reasonable duties as requested More ❯

partners via tickets, emails and phone. Implement medium to high complexity solutions related to e-commerce platforms, transactions, plugins and integrations according to agreed SLA and standards. Manage technical onboarding of new merchants for the company. Maintain communication with third-party vendors. Responsible for maintaining up-to-date documentation for More ❯

on financial strategy - Team leadership - Overseeing budgets - Analysing financial risk, financial accounting and reporting - Management of third party IT service providers and contracts - Ensuring SLA's are met across IT support - IT licence monitoring To be considered suitable for this role you will need the following skills and experience: - Fully More ❯

be able to lead on day to day tasks which will involve new build deployment activities and/or responding to maintenance calls within SLA, fault finding and hardware replacement with TAC assistance. The Senior Field Engineer is expected to lead in providing more advanced support in technical competence, observing … duties in both a project and maintenance environment. Respond to all interventions in a timely manner, ensuring as far as reasonably possible that all SLA's are met. Provide OOH on-call cover as required by agreed on-call rota. Provide the Indigo NOC with regular up-to-date information More ❯