to remain calm and positive under pressure • Works to high standards Skills and Experience • 2+ years’ experience in IT support or a service desk role. • Strong knowledge of Windows10/11 and Microsoft 365 (including Teams). • Experience with Microsoft Intune and Active Directory (users, groups, GPOs). • Basic understanding of networking (IP, DNS, DHCP … to explain technical issues to non-technical users. • Good awareness of cybersecurity principles and best practices. Desirable (Not Essential) • Experience with backup tools (Veeam) • Driving Licence • Experience with Windows Server. (2016 – 2025) • Knowledge of door access control systems (Paxton). • Experience with cloud-based or online phone systems. • ITIL Foundation Advantageous • CompTIA Qualifications Advantageous • Microsoft Certifications Advantageous Please More ❯
to remain calm and positive under pressure • Works to high standards Skills and Experience • 2+ years’ experience in IT support or a service desk role. • Strong knowledge of Windows10/11 and Microsoft 365 (including Teams). • Experience with Microsoft Intune and Active Directory (users, groups, GPOs). • Basic understanding of networking (IP, DNS, DHCP … to explain technical issues to non-technical users. • Good awareness of cybersecurity principles and best practices. Desirable (Not Essential) • Experience with backup tools (Veeam) • Driving Licence • Experience with Windows Server. (2016 – 2025) • Knowledge of door access control systems (Paxton). • Experience with cloud-based or online phone systems. • ITIL Foundation Advantageous • CompTIA Qualifications Advantageous • Microsoft Certifications Advantageous Please More ❯
Long Whatton, Leicestershire, UK Hybrid / WFH Options
MRTC Ltd (Midlands Radiotelephone Centre Ltd)
software, and network issues, support remote staff and keep key business systems humming, freeing the CIO to focus on long-term strategy. Key Responsibilities Provide 1st-line support (Windows10/11, Microsoft 365, mobile, printers, VoIP) Manage and close support tickets promptly, documenting solutions for future reference Build, configure and maintain laptops, desktops, peripherals and … Share best practice with the IT team and contribute to standards Required Skills & Experience 3 + years in a desktop or application-support role Strong working knowledge of Windows desktop & server OS, Microsoft 365 Fluent English and excellent written/verbal communications Proven customer-service mindset, problem-solving ability and calm under pressure Highly Desirable Familiarity with ERP More ❯
get broad exposure to both support and projects. About You You’re tech-savvy, curious, and a natural problem solver. You’ve got some hands-on experience with Windows10/11, Active Directory, and basic networking. You’re comfortable being the first point of contact, communicating clearly and confidently. You want more than a service More ❯