2 of 2 Permanent Collaborative Working Jobs in Letchworth

delivering excellent customer service. No two days are the same, making it an ideal position for someone who enjoys learning, problem solving and working with people. Key Responsibilities Provide technical support to customers via telephone, email and remote access tools Diagnose and resolve hardware, software and network-related issues … proactively identify potential issues Maintain clear and accurate documentation of support activities Communicate effectively with customers, providing updates and managing expectations Build positive working relationships through excellent customer service Support the wider technical team with projects and other business requirements as needed What We're Looking For A genuine ...

logically structured technical content. Supporting the development and maintenance of Illustrated Parts Data and associated technical records. Checking documentation for quality, accuracy and consistency. Working with document management and content management systems. Collaborating with engineers, project teams, support staff and customers to resolve technical queries. Supporting documentation projects through … systems, tools and processes. Desirable Any of the following would be advantageous but are not required : Experience creating or maintaining technical documentation. Experience working in Aerospace, Defence, Manufacturing, Automotive, Rail, Energy or other engineering environments. Knowledge of engineering drawings, CAD models or Bills of Material. Exposure to document management ...