2nd Line IT Support Analyst
- Hiring Organisation
- Voyage Care
- Location
- Lichfield, Shenstone, Staffordshire, United Kingdom
- Employment Type
- Permanent
- Salary
- £30750/annum Pension, Reward Scheme
actions taken and findings is required, ensuring that subsequent teams have comprehensive information to facilitate a swift resolution. Additionally, the analyst will contribute to service improvement initiatives, such as managing support queues and identifying opportunities for process enhancements on designated days. Professional development is highly encouraged at Voyage Care. … external suppliers to resolve complex or specialised technical issues. Proactively identify and report potential IT and cybersecurity risks to minimise organisational impact. Contribute to service improvement initiatives by managing support queues and suggesting process enhancements. Create and maintain knowledge articles to support the ongoing development of the service