2nd Line IT Support Analyst
- Hiring Organisation
- Voyage Care
- Location
- Lichfield, Shenstone, Staffordshire, United Kingdom
- Employment Type
- Permanent
- Salary
- £30750/annum Pension, Reward Scheme
Role Overview and Purpose The 2nd Line IT Support Analyst is responsible for delivering high-quality second-line technical support to Voyage Care staff across the organisation. The post holder will respond promptly to support requests, providing regular updates to users to keep them informed of ticket progress. … their knowledge and experience to thoroughly troubleshoot and resolve these issues wherever possible. If a problem cannot be remedied at this stage, the analyst is responsible for escalating the ticket to the engineering teams, making certain that all appropriate troubleshooting steps have been completed. Detailed documentation of all actions