2 of 2 Permanent Support Analyst Jobs in Lichfield

Support Analyst Our client is urgently looking for an experienced IT Support Analyst to join their team based in Lichfield on a permanent basis. Please note, the role will require you to be on-site for 4 days per week. You will be a key member … primary point of contact for all end user desktop, device, and access-related issues across the business. This role delivers high-quality End User Support (EUS), Field Services, onboarding/offboarding, and technical troubleshooting to ensure that all staff have reliable, secure, and productive technology. You will be rewarded ...

Role Overview and Purpose The 2nd Line IT Support Analyst is responsible for delivering high-quality second-line technical support to Voyage Care staff across the organisation. The post holder will respond promptly to support requests, providing regular updates to users to keep them informed … team, attending the office two to three times per week as required. This role is responsible for managing ticket escalations from the 1st Line Support team, providing assistance with hardware, software, and infrastructure queries that require a higher level of technical expertise. The post holder is expected to draw ...