2nd Line IT Support Analyst
- Hiring Organisation
- Voyage Care
- Location
- Lichfield, Shenstone, Staffordshire, United Kingdom
- Employment Type
- Permanent
- Salary
- £30750/annum Pension, Reward Scheme
line IT support or similar technical support role within a service desk environment. Strong understanding of computer hardware, operating systems (including Windows 10 / 11), and common software applications. Experience managing user accounts and permissions in Active Directory and Entra ID. Using remote support tools and ticketing systems … incidents. Ability to diagnose and resolve more complex incidents that have been escalated from 1st line support. Knowledge of networking concepts such as TCP / IP, DNS, DHCP, and VPN connectivity. Awareness of cybersecurity best practices and procedures for identifying and escalating risks. ...