Dynamics 365 Contact Centre Telephony Consultant – 6 Month Contract
- Hiring Organisation
- Express Recruitment
- Location
- Lincoln, England, United Kingdom
seasoned Dynamics 365 Contact Centre Telephony Consultant looking for your next contract? We’re seeking a specialist to design, configure, and optimise cutting-edge contact centre solutions powered by Dynamics 365 and modern telephony platforms on behalf … public sector client. Roles & Responsibilities Design and deliver end-to-end contact centre solutions within Dynamics 365 Configure Omnichannel experiences (voice, chat, messaging) Build and optimise IVR systems, call flows, and routing strategies Develop intelligent Copilot Studio bots for voice and chat Integrate Azure Communication Services ...